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Author Profile

Alan Joch

Alan Joch is a business and technology writer who specializes in enterprise applications, cloud computing, mobile computing, and the Web.

Evolutionary Process

Oracle leaders roll out acquired technology and new processes to transform the company from the inside. by Alan Joch February 2014 Like a water glass that’s half...

Miles Ahead

Southwest Airlines reaps big rewards, transforming a successful frequent flyer program into a superior customer experience. By Alan Joch May 2013 Sometimes it’s...

On the Money

by Alan Joch Cash transfer powerhouse MoneyGram combines Oracle technology and process improvements to maintain its global edge. Snapshot MoneyGram International Hea...

Expansion Bridge

by Alan Joch Rapid deployment of new enterprise systems helps Spartan Engineering Industries manage rapid growth. Snapshot Spartan Engineering Industries Location: M...

Projected Results

By Alan Joch Projected Results: Sound project management practices, combined with a complete technology platform, have an immediate and lasting impact on an...

At Your Service

By Alan Joch At Your Service: Delivering modern customer service is a critical step toward elevating the complete customer experience. It’s no secret that cloud...

First-Class IT

Kenya Airways’ ERP systems get an upgrade to a modern Oracle solution. By Alan Joch November 2011 Kenya Airways was at a crossroads in 2006. A hunger for...

Getting a Clear View

By Alan Joch November 2011 For a year before the launch of a new enterprise resource planning (ERP) implementation, Kenya Airways management spoke with business...

Soa with Smarts

University of Virginia makes a new-school change to a venerable application. By Alan Joch August 2011 Officials at the University of Virginia (U.Va.) learned...