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2019 Trends: Insight from Oracle Experts

Oracle Insight experts discuss the year’s enterprise technology trends.

January 2019

Automation, artificial intelligence, and machine learning are just a few of the technology trends that will continue to affect business in 2019. What should business leaders keep in mind as they consider these and other new tools? Oracle Insight’s experts share their views on the continuing need for digital transformation in the enterprise world and how companies can get ahead of the competition.

“What’s new for conversational interfaces in 2019? First, we should expect to see more companies deploying natural-language digital assistants for employee-facing applications, such as for HR self-service requests on an employee portal. Second, the next generation of chatbots and conversational interfaces will get more powerful as organizations discover how to use them as a gateway to and integrator of otherwise siloed services, departments, and data. For example, a customer service agent could use a chatbot to pull up customer data, logistics tracking, and inventory information on a single screen rather than toggling among several different legacy applications, as is frequently the case today. Ultimately, in 2019 the ability to offer a convincing digital assistant platform will become a must-have for any enterprise-level application provider, whether for back-office or front-office functions; thus, the people have spoken.”—Jason Yeo, Director, Industry and Customer Strategy

Automation will be a buzzword in 2019 as IT organizations will need to deliver on increasingly dynamic and fast-paced business requests. This could include enabling a shorter time to market for new offerings or providing real-time insight from social media data. There are well-designed solutions available to cater to these requirements. However, while increasing the level of automation, enterprises also need to keep the organizational culture and its ability to adapt in mind, which is challenging. A lack of focus on people, their needs, and habits acquired over years in a certain role will hinder a successful application of further automation and, hence, efficiency gains.”—Markus Schwarz, Director, Cloud Insight

“According to a recent report, the market for machine learning technologies will grow from US$1.4 billion in 2017 to US$8.8 billion by 2022—that’s a staggering 44% year-over-year growth. Over the next few years, we will witness how AI replaces the common user interfaces of applications, making interactions more context-driven and requiring minimal input to proceed. Many companies are experimenting with AI and machine learning and creating use cases and pilot implementations. And at the same time, cloud service providers will equip their popular services with machine learning for higher performance, resilience, and density. This will result in better cost/performance and allow customers to try things with the lowest possible risk of failure.”—René Kath, Senior Director, Cloud Insight, EMEA Divisonal Technology

“In 2019, customers will increasingly opt for hybrid cloud deployments. Globally, the market size for hybrid cloud is set to reach US$98 billion by 2023. Customers looking to leverage best-in-class services, avoid vendor lock-in, achieve data sovereignty, and comply with security and privacy regulations are increasingly opting for a hybrid cloud solution. Countries such as India, Italy, France, and Germany are witnessing companies extensively moving away from ‘lift and shift’ to refactoring or re-platforming on-premises applications to take advantage of cloud service offerings. The profusion of cloud services will also drive a need for effective cloud data management. Companies will need solutions that can help them aggregate and analyze data across multi-cloud environments.”—Chanakya Arora, Consultant, Global Insight

“Public-sector organizations cannot sustain spending cuts while continuing to meet the demand for more and better services. But adoption of a digital back office will drive outcomes that can alleviate the pressure on costs and performance. First, digital technologies, including AI and machine learning, will deliver insights to guide decision-making and manage the workforce effectively. Second, shared service centers will be more effective as there is an increased convergence around processes and data from a standardized, digital back office. Finally, meeting user needs through intuitive consumer-grade experience, self-service, and automation will drive engagement and eliminate transactional processing. This is the moment for public-sector organizations to seize the opportunity to not only become efficient and effective, but to be the government of the future.”—Guru Sudheendrra, Director, Industry and Customer Strategy

“To remain competitive in today’s fast-paced business landscape, legacy players will have no choice but to embrace a holistic technology-enabled transformation of themselves, their customers, and their entire end-to-end value chain. Currently, legacy players have the scale and networks to apply new technologies with tremendous effect. If business leaders lack the willpower and courage to act before it is too late, they will increasingly see themselves pushed into an irrelevant niche position in the markets they once dominated.”—Peter Wiese, Director, Insight and Customer Strategy

“In the airline industry, digital investments will rise as air passenger volumes grow and customers demand new services to manage their journeys through personalized, real-time information. Airline companies will invest in AI, blockchain, and IoT to unlock both strategic and operational benefits by improving customer experience, growing ancillary revenues, and reducing ‘cost to serve.’ Blockchain initiatives will help with the rollout of passenger tokens for frequent-flyer programs and e-tickets. The use of chatbots and virtual assistants will continue to grow. We will also see increased adoption of IoT to enable predictive maintenance of aircraft and ground equipment. The business benefits of leveraging new technology is huge for airlines, and digital transformation will be high on the agenda of airlines executives.”—Naginder Dassi, Director, Insight and Customer Strategy

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