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How to Get a Root Cause Analysis of Unplanned Outages in Enterprise Performance Management (EPM) Cloud

Tanya Heise
Sr Principal Technical Support Engineer

Root Cause Analysis Reports are official documents shared proactively with customers that contain information on specific service outage or performance degradation in EPM Cloud. They are made available in a self-service manner via My Services.

Thank you to Vinay Gupta, Consulting Member of Technical Staff, for providing information on root cause analysis of unplanned outages in Enterprise Performance Management (EPM) Cloud.

Types of Root Cause Analysis:

  • Preliminary RCA
    • Created soon after the event is closed
    • Contains information on initial findings and event timeline
    • Provided for following events lasting more than 15 minutes:
      • Unplanned outages
      • Service performance degradation
      • Partial service failures
  • Detailed RCA
    • Created days after the event is closed and Oracle performs complete technical investigation of the event
    • Contains greater detail including the root cause analysis and corrective actions
    • Provided for unplanned outages lasting more than 1 hour

How to Access RCA

  1. As Service Administrator, log in to My Services, and click on Notifications tab
  2. From the drop-down list, select General
  3. Select the appropriate RCA communication to get the details

 

Below is an example of an RCA report:

 

REFERENCES:

 

 

 

 

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