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How to Collect Diagnostics to Assess Browser Network Performance in Internet Explorer, Chrome and Firefox

Tanya Heise
Sr Principal Technical Support Engineer

When a performance issue in EPM Cloud might be the result of a network connectivity issue, customers are requested to collect browser network performance diagnostics.

Thank you to Vinay Gupta, Consulting Member of Technical Staff, for his presentation on this topic; attached to this blog.

Collecting Diagnostic Information for INTERNET EXPLORER:

1. Clear the browser cache

Select Tools, then Internet Options.
Under Browsing History, click Delete.
Make sure that all checkboxes are selected, and then Press Delete.

2. Open network diagnostics

Select Tools, then F12 Developer Tools.
Click Network.
If the Play button (green play icon) on the left is not enabled, click it.
Connect to your EPM Cloud service instance, and execute the use case in the browser.
Log off your EPM Cloud service instance, and execute the use case again in the browser.
This is to ensure that the static content is cached by the browser.

 

3. Click the Export as HAR symbol, and then save the HAR file.

Submit feedback using the Provide Feedback utility.
Attach the HAR file to the service request, and add the Provide Feedback reference to the service request.

 

Collecting Diagnostic Information for CHROME:

1. Clear the browser cache

Under the Chrome customize and control symbol, select More tools, and then Clear browsing data.
Under Time Range, select All time, and then click CLEAR DATA

2. Invoke network diagnostics:

Under the Chrome customize and control symbol, select More tools, and then Developer tools.
Click Network.
Connect to your EPM Cloud service instance, and execute the use case in the browser.
Log off your EPM Cloud service instance, and execute the use case in the browser again.
This is to ensure that the static content is cached by the browser.

3. Right-click anywhere under the Name column, select Save as HAR with content, and save the HAR file.

Submit feedback using the Provide Feedback utility.
Attach the HAR file to the to the service request, and add the Provide Feedback reference to the service request.

 

Collecting Diagnostic Information for FIREFOX:

1. Clear the browser cache:

Under the Open menu symbol,select History.
Select Clear Recent History.
Under Time range to clear, select Everything, and then click Clear Now.

2. Open network diagnostics:

Under the Open menu symbol, select Developer, and then select Network.
Connect to your EPM Cloud service instance, and execute the use case in the browser.
Log off your EPM Cloud service instance, and then execute the use case in the browser again.
This is to ensure that the static content is cached by the browser.

3. Right-click anywhere in the File column, and then select Save all as HAR. Save the HAR file.

Submit feedback using the Provide Feedback utility.
Attach the HAR file to the service request, and add the Provide Feedback reference to the to the service request.

References:

 

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