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  • October 8, 2013

OBIEE problems with Chrome (update 30)

Guest Author

(in via Akhter)

You may have noticed that OBIEE has a problem with the latest Google Chrome update 30 ( specifically version 30.0.1599.66 ).

I was informed by Support that Development is aware of the issue and we have multiple open Bugs logged for this.

Symptoms may include (but are not limited to):

  • not being able to edit an Analysis in Answers
  • not being able to view the catalog
  • popups are blocked although they are specifically allowed
  • In nqsserver.log, it generates some 'FailedAuthentication : The security token can not be authenticated'
  • When opening the 'Catalog' it just freeze the screen.
  • When opening a report, you get
       'View Display Error'
       Assertion failure: criteria at line 437 of
       Error Details
       Error Codes: ACIOA5LN

In case that you do encounter an issue with OBIEE and Chrome, please continue to log Service Requests for the issue at hand. But you may also inform the Support Engineer that you are aware of this being a broader problem.


Patch 16068402 has just been posted to My Oracle Support ( https://support.oracle.com
). Download and apply this patch to OBIEE

For those using please upgrade to latest patchset.
The fix is included in and above (so in, automatically).

Join the discussion

Comments ( 18 )
  • guest Tuesday, October 8, 2013

    Looks like this issue is also prevalent in IE 10 environments. Can anyone else confirm ? (the symptoms seem to be the same)

  • guest Tuesday, October 8, 2013

    also happend on Internet Explorer 10

  • guest Wednesday, October 9, 2013

    There is one workaround on Bug 17559087, it resolved the issue on our sandbox environment. What's Oracle position on applying this fix ?

  • guest Wednesday, October 9, 2013

    if it helps!

    Today I try with Safari 5.1.7 an work fine, but on Chrome o IE 10 not.

  • guest Friday, October 11, 2013


    >Chrome 30 has been taken off the Support Matrix for OBIEE > it now reads:

    >"** Google Chrome 30 and above NOT supported **"

    Can you show URL to official documentation or to appropriate DocId on Oracle Support where it Support Matrix declared ?

  • Amit Saini Tuesday, October 15, 2013


    The same thing for OBIEE with chrome. Is there any solution (path or any trick) ?

  • Francisco Wednesday, October 16, 2013

    ¿¿Alguna solución para OBIEE con Chrome??

  • Lia Tuesday, October 29, 2013

    Hi Amit, Francisco,

    Please verify with the certification matrix in MOS however, Chrome 30 is only certified with and and above.

  • guest Wednesday, October 30, 2013

    Firefox does not appear to affected

  • pvivek2 Thursday, November 21, 2013

    Can somebody confirm if the issue persists in Chrome 31?

  • Ian Monday, November 25, 2013

    If it helps, I have Chrome 31 and I can use OBIEE in it without any problem.


    Ian Bristow

  • guest Monday, December 30, 2013

    I have a task to setup OBIEE on a test system. Can OBIEE V309 be run on Windows 7 SP1 Professional?

  • Ian Monday, January 6, 2014


    I have been able to install and use it on Windows 7.


    Ian Bristow

  • guest Monday, January 6, 2014

    Must have Windows 7 SP1 64bit Operating System?

  • guest Monday, January 13, 2014

    Having trouble with Networking. Our virtual server came up with no ip address, the host has networking. Changed Network to NAT, Virutal server has address.

    Host has What do I need to change to communicate?

  • Ian Wednesday, January 15, 2014

    If you are using Windows 7, then yes, I would recommend SP 1 and 64-bit.

    As for the networking, did you follow the exact steps in the instructions for setting up Sample App? If yes, then I suggest you log a service request with Oracle Support; this is not the best place to try and diagnose a problem.

    If you haven't followed the instructions, then what you can do is delete everything and start again. If you still have the same problem, then, again log a service request.


    Ian Bristow

  • Maria Tuesday, April 15, 2014

    I am getting an issue where I cannot view the contents of my fact or DIM tables in OBIEE. When I try to modify a report I cannot see the columns inside the FACT or DIM tables. I instead get a Please wait

  • .Paul Wednesday, April 16, 2014

    Hi Maria

    I suggest raising this question in the My Oracle Support Communities (MOSC) as first port of call for assistance. The direct URL to MOSC OBIEE is:


    Additional information you may also want to include to assist are the browser & version being used, which OBIEE version, etc.



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