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IMPORTANT NOTICE: Change in Enhancement Request Processes That Will Impact Enterprise Performance Management (EPM) Cloud Customers

Tanya Heise
Sr Principal Technical Support Engineer

Attention all Enterprise Performance Management (EPM) Cloud Customers!

On a target date of October 1st, there will be a change in the Enhancement Request (ER) processes that will impact the way you create an ER.

Oracle EPM Cloud will be moving the Enhancement Request (ER) processes out of My Oracle Support and into the Idea Labs within Cloud Customer Connect. This move is part of our ongoing initiative to continuously improve the customer experience and transparency of the enhancement request process and delivery.

If a service request (SR) is determined to be a product enhancement, customers can decide if they would like to log this as an Idea in the appropriate Idea Lab (or vote on one that is already established in the Lab). Enhancement requests will no longer be created in My Oracle Support. Having ideas within the Idea Labs allows customers to have further conversations with other Oracle EPM Cloud Customers, Partners, and Product Development. This will deliver more transparency on enhancement suggestions by allowing customers to socialize their ideas and the ability to vote on others. Customers will be able to see the periodic updates on the most voted ideas from the EPM Cloud Development team.


Please note the following:

  • Targeted date for this change is October 1, 2019.

  • Training session via Customer Connect held on September 25 - Click here to view the recording.

  • For more information regarding this change, review the EPM FAQ Document.

Note: To view this announcement, you will need to be a member of Oracle Cloud Customer Connect! Sign up now.

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