Did Your Question Get Answered in My Oracle Support Community?
By Alanboucher-Oracle on Nov 18, 2013
One of the primary goals of My Oracle Support Community is answering your questions with a Correct or Helpful reply.
Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.
By marking replies correct or helpful, you make it easier for community members to find replies that might help them in a similar situation, since your designation will change the background color of the reply to make them stand out. In addition, you are rewarding the member who posted the reply with points.
A reply marked as correct adds 10 points to the person who posted the reply and a helpful reply adds 5 points. You can see more information on points and benefits in the Reward and Recognition FAQ.
How Do I Mark an Answer Correct or Helpful?
In each reply to a question, extra options are visible to the person who posted the question. At the bottom of the reply, you can select either “Helpful Answer” or “Correct Answer.”
Choosing one of these options will change the background color to make the reply stand out from the other replies. A reply marked “Helpful Answer“ has a light blue background and a “Correct Answer” has a light green background. The colors are subtle; on some monitors, the colors may vary or be very close in shade.
View this short video on how you can benefit and collaborate with others by marking your answers as correct and helpful.
Build the Community’s Knowledge and Acknowledge Members that Help You
The time you take to mark your question as answered provides value to the community and expresses appreciation to the person who provided the answer that solved your problem or gave you new insight on an approach.
You may find other members follow your example, making it easier for you to find the answers you need in discussion threads too!