By Ken Walker-Oracle on Apr 15, 2013
Few things remain as indelibly etched in the banks of my memory as the day that my car spontaneously combusted. Having parked the car and locked the doors, I was walking into the office when I heard the same noise that you hear when you light a pile of charcoal that’s had too much lighter fluid squirted around the base… <WHUUMPH>! I looked back to see thick white smoke coming out from under the hood of my car.
Much later, when the flames had been doused and my car was sitting at the dealership getting inspected, I was patiently waiting for the results from a meeting that was taking place between my insurance adjuster and the vehicle service department. The verdict? According to the mechanic, my car did not have an oil filter installed that was “Certified by the automaker for use on this car.” I argued that, “According to the warranty that comes with that filter, it is ‘Certified’ to meet or to surpass the specifications of any OEM filter for this vehicle.” The search for answers had officially begun…
Think about your Enterprise Software Solution set for a moment. Every single component and piece of that architecture isn’t necessarily produced and sold by the same Software Company, is it? With rare exceptions, the hardware, software, and other components of a large software installation are often manufactured and sold by different companies. This leaves YOU to wonder (for example), “Can I run Oracle’s hot new WebCenter product on my existing Linux server, with the IBM DB2 database that we bought last year?” Where do you go to ask that question? IBM? Oracle?? Linux???
My Oracle Support (MOS) comes equipped with a “Certification” tab that was built specifically for you to be able to ask these sorts of questions. Have a look at this screen shot and you’ll see the answer to the question posed in the previous example is, YES, You can run IBM’s DB2 database (Release 9.7) with Oracle’s WebCenter UCM product on a Linux server that runs Red Hat Linux v5. (Right click the image and select "View Image" to see the whole screen).
The “Certifications” tab is intuitive and simple to use. You’ll find the answers to most of your questions about “What is officially supported with what?” here. The information comes straight from our Development team and has been tested and found to be fully functional. It is detailed down to the specific version of most software products.
While the Certification tab holds information for the latest releases, solutions for older Oracle releases can be found in MOS as well. The “Knowledge” tab will help you find articles, notes, and Spreadsheets archived and updated regularly for just this purpose. Also, there is a Certification Community that has been assembled so that you can ask your peers as well as Support Engineers questions about your Certification.
Additionally, Oracle has assembled a group of Certification Engineers who are dedicated exclusively to these sorts of issues. If you have what appears to be a difficult Certification question, and you are unable to find a solution in MOS on the Certification tab, your Service Request will be immediately transferred to the Certification team who will quickly find an answer for you.
Unfortunately, I had to engage a third party (a lawyer) before a settlement could be made about my car. Certainly, Oracle has made the issue of Certification a much simpler one to resolve!