Wednesday May 25, 2016

Support for Records Manager (URM) and WebCenter Content 12c

Currently in the WebCenter Content GA release, the URM managed server for supporting Physical Records Management & the URM Adapters are not part of the installer binaries.  These product components have NOT been deprecated but are targeted to be available in a later 12c release – currently targeted for the PS3 release (subject to change).[Read More]

Wednesday Mar 30, 2016

Oracle WebCenter Content for Primavera

Author: Mitchell Palski – Oracle Fusion Middleware Specialist 

Having a content repository integrated with Unifier can turn cluttered, unstructured content into organized assets by making it easier to catalog, access, search, and reuse documentation. Oracle WebCenter can serve as an external content repository and has zero effect on the end-user’s experience interacting with Primavera.

When attaching a document or drawing to a project in Unifier, the interface does not present anything about the underlying content repository which stores the file.

With WebCenter Content (WCC) being used as a content repository for Unifier, the same mechanical HVAC drawing attached to the drawing package is stored in WCC as indicated below.

Within WCC, Unifier creates a unique folder structure to categorize and store documents. The actual file name is an encrypted file name generated when the file is stored in the repository.

Those documents can now be:

  • Indexed for search
  • Entered into external workflows
  • Categorized into categories for retention and disposition
  • Accessed via the WebCenter web browser UI, desktop tools, or mobile app
  • Integrated into external applications and tools via native APIs and web services 
The best part? WebCenter is easy to install and configure with Primavera!
  1. Install WebCenter
  2. Create six custom metadata fields for data that comes from Primavera
  3. Enter WebCenter’s connection information on the Primavera “Repository” tab
If you want to enterprise-grade document management and retention to supplement your instance of Primavera, start with Oracle.

Tuesday Mar 01, 2016

Automated File Contribution

More and more Service Requests are asking for this "report card" data right up front, before an engineer is even assigned to the case.  We're only talking about three small files that you can very quickly upload and submit along with any new SR.  It helps your engineer understand quite a bit about your server's conduct, background, settings, enhancements, and will go a long way toward saving some time up front, asking you for all of this data, and waiting on emails to exchange the information.[Read More]

Monday Jan 11, 2016

New "Guided Resolutions" Help, when Creating Service Requests (SRs)

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.  [Read More]

Wednesday Jan 06, 2016

WebCenter Content Server; Patching Changes

Developers need a way to differentiate the versions they're writing code for.  They also need to present the customer with an easy enough "version number" so that the customers know what they have and when to upgrade, etc.  This is harder than it looks.  Recently, the development team for WebCenter Content server has made a change to the way they release their Bundle Patches.[Read More]

Monday Dec 07, 2015

Oracle WebCenter Content (WCC) Best Practices for Using Oracle Text Search (OTS) - Part 1: Gathering Information about the Text Index

There are two parts to this document, together they help detail the best practices for the implementation of Oracle Text Search (OTS).  Part 1 is about gathering information about the Text Index.  Part 2 is about controlling the size of the Text Index.  To read Part 2, please reference <Note 1996531.1>[Read More]

Friday Oct 23, 2015

WebCenter Content 12c is Here!

Beginning today, you will be able to download the installation kit for WebCenter Content v12c!  What's new?  Lots!  What's old?  Some... Need some help?  We have it!  Let's have a look:[Read More]

Monday Oct 19, 2015

Oracle OpenWorld 2015! All about WebCenter, Support, and More

Each year at OOW, we drive the best and most innovative sessions for our attendees. This year is no different. With over 30 speaking sessions reflecting strategy and perspectives from our executives, technology experts, customers, partners, user groups and industry thought leaders; 10 live product demos; and 7 hands-on-labs devoted to Oracle WebCenter, Oracle Business Process Management (BPM)  and our Cloud Content and Collaboration solutions, we are excited to showcase our product innovations, customer successes and vision at OOW 2015.[Read More]

Thursday May 14, 2015

WebCenter is Here!

This morning, I checked my email and found another surprise.  Development has announced the release of Oracle Fusion Middleware's version!  Just like that, BAM!  The release of the new version of Oracle Fusion Middleware brings with it a new release ( of WebCenter Contet as well.  Light the fires, and bring meat to the feast, .9 has come![Read More]

Wednesday Mar 25, 2015

Finding "End of Support" Information for Fusion Middleware

With the consistent release of new versions of software, "End of Support" times get here quicker than you might hope![Read More]

Monday Jan 05, 2015

Locating Archived Notes for Great Info on Older Versions

As products are updated and re-released, a lot of the knowledge and wisdom of the older versions are stored in the Archives.  Finding this information is easier than you think![Read More]

Monday Oct 27, 2014

Oracle Documents Cloud Service

An independent report from Dynamic Markets tells us that "89% of business managers believe their employees need 24/7 access to core business systems to implement their business strategy."  Basically, everyone needs access to everything, from anywhere, and they need it immediately.[Read More]

Thursday Oct 02, 2014

Guided Resolutions when Creating a Service Request (SR)

Anyone logging Service Requests recently might have noticed changes to some of the available options.

Oracle is enhancing My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

This feature is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configuration.

The following screenshot shows what you will see if a guided resolution flow is available, in this case for WebCenter Content (WCC) Installation Issues and Troubleshooting.  Notice the yellow box that says Guided resolution has been activated.  This is what tells you there is a guided resolution for that Problem Type.

The goal is for users to get access to Oracle best practices for diagnosing issues across key product areas while retaining the flexibility of filing an SR in the event that a solution is not found.

The following screen shot shows the start of a guided resolution with the list of options available.

The WebCenter Content Problem Types that currently have Guided Resolutions in MOS are:

  • 1. Installation > Installation Issues and Troubleshooting
  • 1. Installation    > High Availability - Clustering
  • 2. Configuration and Administration > Searching and Indexing
  • 2. Configuration and Administration > High Availability - Clustering
  • 4. Runtime Issues, Performance and Monitoring > Searching and Indexing
  • 5. Product Usage and Application Development > Content UI
  • 7. Security > Active Directory
  • 7. Security > Content Server Security / Authentication
  • 7. Security > Credential Map
  • 7. Security > LDAP
  • 7. Security > OAM
  • 7. Security > OSSO

Click here to reference the official statement on the  Guided Resolution Feature (PDF).

Please be aware that Guided Resolutions are being constantly improved with new flows and will incorporate more products

We encourage you to send feedback on your experience by selecting the "Contact Us" link from  My Oracle Support and then selecting Problem Type "General issues with MOS" >> "Software-MOS Feedback/Enhancement Request."

Your feedback helps drive our ongoing efforts to enhance your My Oracle Support experience.

Monday Aug 04, 2014

New Categories for "Problem Types" Available to Create New SRs!

New "Problem Types" make for consistent choices across all Oracle products![Read More]

Tuesday Jul 15, 2014

Prepare for My Oracle Support (MOS) Release 14.3—Browser Requirements

If you have a CSI number, then you are eligible for technical support for your Oracle products using the My Oracle Support (MOS) portal.

With the rollout of My Oracle Support 14.3 on July 18, 2014, there will be changes to certified browsers.

If your browser is not upgraded, you may encounter issues or receive unexpected results and the solution will be to move to the certified browser. Fixes will not be generated for browsers that are no longer supported.

Check your browser version before July 18 to minimize any adverse impact later, when you do need to use MOS for any research or to file an SR.


This is the official blog of the Proactive Support Team for WebCenter Content Products: Content Management, Imaging, Records, Site Studio, DIS, Outside In, and more. Find information about our activities, publications, product related information and more.


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