By Irina Donaldson - Moderator -Oracle on May 06, 2014
Have you used the Remote Diagnostic Agent (RDA)?
It's a remarkable tool that keeps evolving, with new files added to give you a comprehensive look at your environment. Our Support Engineers use it to get a quick, accurate picture of your system without all the back and forth it would otherwise take for you to run commands and to collect necessary files used to troubleshoot and solve problems.
But because it changes and grows, with lots of modules and profiles, it can be hard to find what you're looking for. We constantly strive to improve its usability, most recently completing a project to reduce the number of questions you are asked when running it.
So, for Oracle Identity Manager (OIM), we are announcing a Cheat Sheet listing navigation to the most commonly referenced files, so that you can find what you're looking for more easily.
Let us know what you think! Do you have other files that you often use, but may have trouble finding in an RDA? We will add it to the Cheat Sheet.
For details on how to run an RDA, start here: Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server (Doc ID 1498376.1)
For our previous blog post on the RDA, see: Accelerate your resolution…
Don't be afraid to run the RDA, just to see how robust a tool it can be!
And if you run into a problem that you can't figure out, please upload a fresh copy of the RDA output to a Service Request for your Support Engineer to review.