Wednesday May 28, 2014

MOSC Bits - Personalized Profile

It is a good idea to have a unique profile in MOSC. Your activities there are better recognized and might even become a well known brand! This leads to recognition and trust.

My Oracle Support Communities (MOSC)  is a well established platform where experiences are shared. Reputation and trust are the basis for the quality of all communication there.

A personalized  profile can help to build up a good reputation. Besides the experience counter, a good name, details about your location and business experience are valuable details. Although a little bit hidden, the profile's avatar can be customized, too. The profile's avatar is an eye catcher and can act as an unique visual representation for  you. 

How to add / modify MOSC profile avatar (picture, icon)  ?   

  • Don't look in Edit Profile section.
  • After login, click on  your profile's name on top right.  

  • This lists all public information as part of the Bio section.
  • Select the Activity tab.

  • The Change Avatar link is on same level at far right.
  • A list of predefined symbolic pictures is populated.
  • Choose from the list of existing pictures or try Add Another to upload an image file from your local computer (JPG, PNG, GIF, or BMP only, maximum file size of 2.0 MB).
  • Note: New added images can be used only after running through a review process. Usually after one business day they can be selected for your personal avatar.

Wednesday May 21, 2014

We Bring You OAM Pirate Treasure

What is found among the nooks and crannies, in dark corners, can be exciting and sometimes dangerous.

While diving in Monterey, off the coast of California, my husband was poking around a jetty, motioned to me to come see a moray eel whose mouth was slowly opening and closing. He assured me it was not warning me to swim away as fast as I could, but that it was sleeping, breathing rhythmically with the motion of the waves above. Just an arm's length was visible, the tip of the iceberg, if you will, as these animals are scary long. He's a Divemaster, but I'm not convinced that makes him all that much more cautious among the critters, as one time he surfaced in a herd of barking sea lions.

Another time we were diving in Hawaii and he and our young son went into a cave to get a closer look at a shark that he, yet again, assured me was asleep, despite its swimming back and forth at the back of the cave, clearly alert as it was not crashing into anything. The sea turtle just outside the cave that was floating on the sandy bottom I KNEW was asleep as it wasn't moving at all, just enjoying the massage from little fish picking gunk off its shell, and that's where I chose to position myself in case the shark attacked and I had to swim for help.

A few months ago, one of my colleagues was poking around the innumerable internal wiki pages with the help of our Dev contact (our "Devmaster"?), but instead of finding something threatening, he found a pirate's treasure. Oracle OAM Development had put together an impressive collection of Cloud troubleshooting wikis that have concrete steps to follow, showing what to expect, what is problematic and what isn't.

Over the course of a month, several of us converted the wikis into about 30 Knowledge Base articles that we now bring to you. There are flowcharts with boxes to click on, and you can go back up a level or back to the top article.

So -- TA DA! Start here:

It's big with lots of dank corners, but we assure you that exploration in the world of OAM FA Cloud troubleshooting will give you new insights and understanding to make the journey worthwhile.

Happy Trails!

Tuesday May 06, 2014

Finding Your Way in the OIM RDA - a cheat sheet

Have you used the Remote Diagnostic Agent (RDA)?

It's a remarkable tool that keeps evolving, with new files added to give you a comprehensive look at your environment. Our Support Engineers use it to get a quick, accurate picture of your system without all the back and forth it would otherwise take for you to run commands and to collect necessary files used to troubleshoot and solve problems.

But because it changes and grows, with lots of modules and profiles, it can be hard to find what you're looking for. We constantly strive to improve its usability, most recently completing a project to reduce the number of questions you are asked when running it.

So, for Oracle Identity Manager (OIM), we are announcing a Cheat Sheet listing navigation to the most commonly referenced files, so that you can find what you're looking for more easily.

Let us know what you think! Do you have other files that you often use, but may have trouble finding in an RDA? We will add it to the Cheat Sheet.

For details on how to run an RDA, start here:  Resolve Problems Faster! Use Remote Diagnostic Agent ( RDA ) - Fusion Middleware and WebLogic Server (Doc ID 1498376.1)

For our previous blog post on the RDA, see: Accelerate your resolution…

Don't be afraid to run the RDA, just to see how robust a tool it can be!

And if you run into a problem that you can't figure out, please upload a fresh copy of the RDA output to a Service Request for your Support Engineer to review.

Happy Trails


This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.


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