Friday May 31, 2013

Quick and easy how to…

While setting up an Oracle Virtual Directory I found some useful new config and setup documents I thought I'd highlight should you find yourself in a similar administrative need.

 How To Do A Basic Oracle Virtual Directory (OVD) Setup [ID 1549607.1]
This shows how to create a simple OVD setup - 2 LDAP adapters. One is AD and the other is OUD (though could be any other LDAP)

How to Setup A Simple Oracle Virtual Directory (OVD) Join [ID 1549597.1]
This simple how-to shows how to configure a basic OVD join adapter setup

A couple more new documents worth bookmarking that provide very clear step by step ‘How to’ on setting up OAM with WNA:

OAM 11g WNA Step by Step Setup Guide [ID 1416860.1]
Contains great info on getting your AD/client Kerberos setup right before configuring OAM to use WNA

OAM11g Windows Native Authentication Integration against Multiple Untrusted Active Directory Forests [ID 1549605.1]
Currently there is no Oracle documentation that walks you through how to get around the problem of using multiple untrusted AD forests…until now!! This is a great step by step guide by the Oracle A-Team.

Conrad.

Accelerate your resolution…

I’ve been doing a lot of work with the Remote Diagnostic Agent (RDA) lately testing the new up and coming RDA 8.0 engine with IdM RDA modules, and I thought it would be useful to highlight an important aspect of this much used diagnostic config and log snapshot tool.

When capturing RDA data to assist Oracle support in problem analysis, RDA works best when we capture a wide breadth of data early on in the SR lifecycle encompassing all platform data and integrated products.


One of the issues I often see is people don’t view RDA in the proper context.  Clearly RDA is geared to give you detailed log and config data on the particular product you see the issue on, the problem here is it’s easy to get fixated on capturing data only on that product.  The key to leveraging RDA’s ability to speed up the Time to Resolution (TTR) comes from capturing not just the problem product data but data on all pertinent aspects of the platform, particularly any integrated product.


When an SR begins its lifecycle with Oracle Support it is logged against a specific product so the SR goes to an engineer experienced in that product.  However it is often the case that a symptom exhibited in one product is actually caused by some other integrated product, but that’s hard to tell without some detailed analysis of the RDA data.  If we don’t have all the necessary data to hand it means more delays in TTR due to additional requests for information.  In addition, if the initial engineer finds the issue lies outside their product area, they will need to collaborate with another engineer who also needs to have their product data at hand so they can start to work quickly.   Not having all/enough data is made worse if an SR has to be worked 24/7 so it follows the Sun to the next time zone.  The new engineer in the next time zone may need more RDA data on the integrated products, and if this is outside the customer’s time zone they may not be on hand to provide the additional data which causes far greater delays.


When capturing RDA try not to second guess where the problem lies, capture everything that looks relevant and integrated to the product exhibiting the problem.  If half of that data never gets used it’s no big deal….but, if you capture that critical nugget of error data in some unexpected product area you could shave off days from your resolution time!

Make use of the RDA profiles rather than configuring one or two modules to be captured, and add on individual RDA modules to a profile for any integrated products that are not encompassed in the RDA profile you’ve chosen.

Conrad.

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This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.

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