Friday May 31, 2013

Quick and easy how to…

While setting up an Oracle Virtual Directory I found some useful new config and setup documents I thought I'd highlight should you find yourself in a similar administrative need.

 How To Do A Basic Oracle Virtual Directory (OVD) Setup [ID 1549607.1]
This shows how to create a simple OVD setup - 2 LDAP adapters. One is AD and the other is OUD (though could be any other LDAP)

How to Setup A Simple Oracle Virtual Directory (OVD) Join [ID 1549597.1]
This simple how-to shows how to configure a basic OVD join adapter setup

A couple more new documents worth bookmarking that provide very clear step by step ‘How to’ on setting up OAM with WNA:

OAM 11g WNA Step by Step Setup Guide [ID 1416860.1]
Contains great info on getting your AD/client Kerberos setup right before configuring OAM to use WNA

OAM11g Windows Native Authentication Integration against Multiple Untrusted Active Directory Forests [ID 1549605.1]
Currently there is no Oracle documentation that walks you through how to get around the problem of using multiple untrusted AD forests…until now!! This is a great step by step guide by the Oracle A-Team.


Accelerate your resolution…

I’ve been doing a lot of work with the Remote Diagnostic Agent (RDA) lately testing the new up and coming RDA 8.0 engine with IdM RDA modules, and I thought it would be useful to highlight an important aspect of this much used diagnostic config and log snapshot tool.

When capturing RDA data to assist Oracle support in problem analysis, RDA works best when we capture a wide breadth of data early on in the SR lifecycle encompassing all platform data and integrated products.

One of the issues I often see is people don’t view RDA in the proper context.  Clearly RDA is geared to give you detailed log and config data on the particular product you see the issue on, the problem here is it’s easy to get fixated on capturing data only on that product.  The key to leveraging RDA’s ability to speed up the Time to Resolution (TTR) comes from capturing not just the problem product data but data on all pertinent aspects of the platform, particularly any integrated product.

When an SR begins its lifecycle with Oracle Support it is logged against a specific product so the SR goes to an engineer experienced in that product.  However it is often the case that a symptom exhibited in one product is actually caused by some other integrated product, but that’s hard to tell without some detailed analysis of the RDA data.  If we don’t have all the necessary data to hand it means more delays in TTR due to additional requests for information.  In addition, if the initial engineer finds the issue lies outside their product area, they will need to collaborate with another engineer who also needs to have their product data at hand so they can start to work quickly.   Not having all/enough data is made worse if an SR has to be worked 24/7 so it follows the Sun to the next time zone.  The new engineer in the next time zone may need more RDA data on the integrated products, and if this is outside the customer’s time zone they may not be on hand to provide the additional data which causes far greater delays.

When capturing RDA try not to second guess where the problem lies, capture everything that looks relevant and integrated to the product exhibiting the problem.  If half of that data never gets used it’s no big deal….but, if you capture that critical nugget of error data in some unexpected product area you could shave off days from your resolution time!

Make use of the RDA profiles rather than configuring one or two modules to be captured, and add on individual RDA modules to a profile for any integrated products that are not encompassed in the RDA profile you’ve chosen.


Wednesday May 22, 2013

New MOS Search Engine

Nature photography, especially wildlife photography, is responsible for many of my vacation choices. Yellowstone National Park, sitting on a hot spot in the middle of a tectonic plate, not only has exceptional geologic features, but wildlife overflowing its boundaries -- wolves, bison, grizzly bears, black bears, elk. It's a photographer's paradise and we go about once a year, picking different seasons, to take advantage of Spring babies and the Autumn elk rut.

Late every afternoon, after a day of hiking, we search for wildlife. Rangers point us to sightings that might be interesting to photograph, and we look for the perfect spot to setup cameras and scope, as we wait for a hungry animal to follow its nose, to take home some tasty morsels to the little ones waiting patiently.

Sometimes we end up seeing nothing, or a small “dot” moving along the edge of the pines. But other times we hit the jackpot! Drama enfolds as a lone wolf  comes trotting through a pond, or an entire pack is on the hunt. And who can resist a mother black bear with tiny cubs no larger than a basketball, clumsily trying to make their way up a tree, afraid to fall.

If only we could find the animals without too much effort!

Introducing Oracle Knowledge

When it comes to finding the knowledge content needed to answer your questions about Oracle products, you use the search engine in My Oracle Support. You put in a few relevant terms and a list of articles, bugs, and other reference materials, is returned.

What goes into a search engine? How come you can find what you need (and more!) at Google, but sometimes it takes half a dozen different search strings to find an article in MOS that solves your problem?

A new search engine is headed down the pipe that incorporates intelligent searching. Oracle engineers have been testing and tuning "Oracle Knowledge" before its release to our Customers in MOS. Look for it sometime this summer.

Last Fall, we began the arduous process necessary to tame such a beast for external use. The Proactive Support team spent countless hours laying the groundwork for such a search engine to be released. Precision test cases were evaluated, a baseline for performance was struck, and acronyms and synonyms were developed until we all nearly lost consciousness!

Eventually, the new search engine was in place and the time came for me to perform the first of many new searches. Not expecting much, I tentatively reached for the "Search" button and…. BAM! My first hits were exactly what I had HOPED to see! I was so excited, I told my friends at home (but they weren’t as excited about it as I was).

This new search engine allows for grammatically rich search strings, processes natural language queries, so you will be able to search on "How do I do X?"

As yet, we don’t have a final interface, so no screen shots here. But stay tuned, because once we are finished testing and tuning it internally, it will become the MOS search engine. Prepare to be amazed!

When a steep hillside and thick underbrush separate us from an osprey nest, we enthusiastically put on our backpacks, carry 20 lbs of camera gear and stroll with great purpose beyond the parking lot, beyond those who will not venture into the wild, and (keeping our distance!) we watch in wonder at a small piece of the cycle that has repeated itself since time immemorial, across the globe -- parents and their young, home, food.

Having a way to directly find the wildlife would take some of the fun out of it for us, but we're betting that you will be happy that we have lightened your load, and that your searches will be amply rewarded with minimal effort.


P.S.  Have a question about what else we are working on? Let us know by posting a comment!

Saturday May 11, 2013

How to track My Oracle Support Community subscription and thread ?

Oracle provides an abundant resources to its customers. One of many perks of being an Oracle customer is to have access to specific forums where you can post your product related questions and problems. These forums are called My Oracle Support Community - MOSC for short. We will discuss MOSC in detail some other time, but if you have used My Oracle Support Community and are familiar with its working process, you may wonder how do you keep track of your subscription? At some point, you may also get curious to find out how can you keep track of a thread you or anyone posted in community? This is an important function that I use frequently. I followed few quick steps and now I get an email every time there is an update to the subscription. There is also a one-click setup, to follow any thread that I am interested in.

Allow me to describe these setups in detail.

Set up for community subscription email notification is as easy as 1-2-3!

Step 1: Login to My Oracle Support Community

Step 2: Click link 'My Profile' on top right corner

Step 3:: Select the check-box 'Receive emails based on your community subscriptions' and click button 'Save'

That's all! And now you will receive an email every time there is posting for your subscription

On the other hand, in order to receive an email every time a thread is updated, go to the thread of interest and click link 'Subscribe' located at the right side bottom of the thread

This action will change 'Subscribe' link to 'Un-subscribe' and you will start receiving email whenever there is update to this thread. If you would like to stop receiving this email, click link 'Un-subscribe', that is available on same thread which was subscribed earlier.

(If you have question about above instructions or for anything related, feel free to comment here)

Friday May 03, 2013

What is Hot Topics E-Mail?

What is Hot Topics E-Mail?

As an Oracle customer, take advantage of My Oracle Support HOT TOPICS to be alerted for a range of information (such as Knowledge Articles, bugs, desupport notices, product newsletters, and field action bulletins) associated with Oracle products. You can also subscribe to e-mail alerts for your service requests and health recommendations based on certain criteria For more information please take a look to “Hot Topics Email”

Hot Topics E-mail sends a formatted message with links to content that has changed based on selections made on the Hot Topics E-Mail page. Because this feature can generate a high volume of e-mail, choose only products that are of immediate importance to you. As you become more involved with new products or less with other products, you can add or remove products from the list.

To set up and enable Hot Topics E-mail:

1. Select Hot Topics E-mail from the Settings tab. The Hot Topics E-Mail page appears.

2. Select On, and then select a number of days to specify how often you want to receive the e-mails.

3. Make other selections as required, and then click Apply.

4. If the Health Recommendations region is chosen please review
About Health Recommendations

1. From My Oracle Support drill down in the more tab>settings

2. Under personalization>Hot Topics Email

 3. Hot Topics email > ON

Additional products > add products you wish to monitor

4. Results showing the products you have chosen

5. If you have set up health recommendations, they will also appear.


This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.


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