Monday Apr 22, 2013

Get Proactive with Fusion Middleware

My lamp blew up a few nights ago. I went to turn it on, and kaboom! It may have been imagined, but I felt a surge of electricity as the darkness became more profound.

The bulb wasn’t the problem. Knowing better than to start messing with electricity, I called in my husband who supported himself as an electronics technician while in college. We unplugged the lamp, took it all apart, and the next time we go to town we will visit the local hardware store to pick up a replacement part, which should allow me to get back to the book I was reading, while none the worse for wear.

When something goes wrong, it's nice to have the knowledge and the tools to fix it.  Failing that, we would typically call in an expert (or buy an entire new unit, as in the case of my lamp), which invariably takes more time and expense.

Your software is no different. One day, something may go kaboom and you feel that surge going through your body.

What do you do?

Well, if you know how your product works, then you already have a head start. Life is even better if you also have the tools to fix it.

For our Oracle Customers, the Get Proactive program is intended for just this purpose, and our Get Proactive Guru Dan has just created a set of articles regarding some of our diagnostic tools, which you may want to bookmark in MOS:


  Get Proactive with Fusion Middleware : Capture Diagnostics At First Time of Failure Using Diagnostic Framework [ID 1525027.1]
  Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]
  Get Proactive with Fusion Middleware : Take Advantage of Dynamic Monitoring Service ( DMS ) [ID 1525029.1]
  Get Proactive with Fusion Middleware : Take Advantage of Oracle Diagnostic Logging [ID 1525013.1]
  Get Proactive with Fusion Middleware : Troubleshoot WebLogic Managed Server Issues Using Thread Dumps [ID 1525033.1]

Take a look at them, get familiar with how to hold the hammer so that if you do need it one day, you know exactly where to find it and how it works.

You don't want to have to buy a new lamp every time there's a small blast.

Tuesday Apr 16, 2013

Just Released - Fusion Middleware 11gR1 Patchset 6 (11.1.1.7)

Oracle Fusion Middleware 11g Release 1 is now on patchset 6 with version number 11.1.1.7.0.
Download it from:

    Oracle Technology Network (OTN) -  FMW downloads
    Oracle Software Delivery Cloud -  (OSDC)

Find more announcement details in  Document ID 1535341.1.

It is strongly recommended to move forward to the latest patchset to benefit from latest feature set and product defect fixing.



NOTE FOR OIM:

Oracle Identity Manager 11.1.1.3/5/6 customers are recommended to upgrade to Oracle Identity Manager 11.1.2 or higher.

If they wish to upgrade to 11.1.1.7, they should note that they will not be able to upgrade to Oracle Identity Manger 11.1.2 until Oracle Identity Manager 11.1.2.2 is available at a future date.



Monday Apr 15, 2013

MOS Community "Middleware Certification"

Did You Know ...

What's NEW in the My Oracle Support (MOS) Communities space? The Middleware Certification Community!!


Typically the MOS Communities (MOSC), available to all Oracle customers with a valid CSI number, are dedicated to specific products and the discussions are about specific topics within that product set.

The forum philosophy is well accepted – anybody can post a question, answer a question, search, learn and share experiences. This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.

The Middleware Certification MOSC crosses the border and covers most of the products within the Fusion Middleware product suite.

The scope of the Middleware Certification Community is to assist you to locate certification information and how to interpret it.

If you don’t know much about the MOS Communities please check out this MOS article with a video:
Taking Full Advantage of All Information Available in My Oracle Support (MOS) [Video] (Document ID 1455667.1)

It also explains how to subscribe to the Communities which you are interested in.

Don't forget to subscribe to the Identity Management MOSC!

Have questions? Let me know!

Irina


Friday Apr 12, 2013

Welcome to the NEW Identity Management Proactive Support Blog

Welcome

This is our first post and as such it is an opportunity to introduce ourselves and our mission.

Who Are we?

We are a small team of Support engineers working within the Middleware Identity Management Product Set. This includes:
  • Oracle Identity Manager
  • Oracle Access Manager
  • Oracle Internet Directory
  • Oracle Virtual Directory
  • Oracle Unified Directory
  • Oracle Directory Server Enterprise Edition
  • and about 20 other products

Our Mission

  • To improve customer knowledge by informing and sharing with you our experiences with the products
  • To inform you of ways to avoid / prevent issues when working with our products
  • To enable a faster resolution of problems when they occur

Our Team Activities

  • Enhancing and maintaining our knowledge base
  • Improving our product diagnostic capabilities
  • Improving the product documentation
  • Coordinating issues and questions with Product Management and Development
  • Communicating all new features and releases
  • Raising awareness of new documents, tools, etc.
  • Maintaining an open channel for feedback and responding appropriately


Our hope is that this blog will serve as a two-way communication channel. Although we obviously want new resources to be utilized we are also very interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time but all of them will be acknowledged and followed up on.

Thank you for your time and we look forward to both informing and working with you. Please feel free to comment on any article.

About


This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.

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