Wednesday Apr 09, 2014

Free Learning Sessions on Oracle Fusion Middleware

Free Learning Sessions on Oracle Fusion Middleware
Each session runs 2 hours and will provide an in-depth look into each topic. There will be demos, a Question and Answer session as well as a brief overview of next steps for those who require more detailed training.[Read More]

Oracle Fusion Middleware Support News : March 2014

See the latest Fusion Middleware Support News : March 2014!

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Wednesday Oct 09, 2013

Oracle Day 2013

Did you miss Oracle OpenWorld? Then this might be just the event for you!

Oracle Day is a global event series that will be held in 75 cities worldwide. Events begin in mid-October 2013 and run through January 2014. These events are cross-stack, covering Oracle technology, applications, and hardware. This year our theme is “Innovation in Practice,” and attendees will hear engaging stories of companies who are driving innovation with Oracle’s help.

Oracle Day provides an opportunity for our customers to get a one-day, high-level overview of everything Oracle offers across the complete stack. It communicates Oracle’s high-level value proposition of driving innovation through simplified IT. It’s also a good opportunity for those who were unable to attend Oracle OpenWorld San Francisco 2013 to hear about the latest Oracle announcements firsthand.

Check out the schedule, then register here.

Friday Apr 12, 2013

Welcome to the NEW Identity Management Proactive Support Blog

Welcome

This is our first post and as such it is an opportunity to introduce ourselves and our mission.

Who Are we?

We are a small team of Support engineers working within the Middleware Identity Management Product Set. This includes:
  • Oracle Identity Manager
  • Oracle Access Manager
  • Oracle Internet Directory
  • Oracle Virtual Directory
  • Oracle Unified Directory
  • Oracle Directory Server Enterprise Edition
  • and about 20 other products

Our Mission

  • To improve customer knowledge by informing and sharing with you our experiences with the products
  • To inform you of ways to avoid / prevent issues when working with our products
  • To enable a faster resolution of problems when they occur

Our Team Activities

  • Enhancing and maintaining our knowledge base
  • Improving our product diagnostic capabilities
  • Improving the product documentation
  • Coordinating issues and questions with Product Management and Development
  • Communicating all new features and releases
  • Raising awareness of new documents, tools, etc.
  • Maintaining an open channel for feedback and responding appropriately


Our hope is that this blog will serve as a two-way communication channel. Although we obviously want new resources to be utilized we are also very interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time but all of them will be acknowledged and followed up on.

Thank you for your time and we look forward to both informing and working with you. Please feel free to comment on any article.

About


This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.

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