Monday Sep 16, 2013

Oracle OpenWorld 13: Learn. Connect. Explore with Oracle Support and Services

Oracle Services will be front and center when Oracle OpenWorld kicks off.

More than 500 experts from across Services will be on hand September 22-26 to share best practices for adopting and optimizing Oracle technology.

Learn. Connect. Explore with Oracle Support and Services

Oracle Support and Services will be at Oracle OpenWorld in full force this year with 40+ sessions,

  • a Support Stars Bar,
  • a My Oracle Support Community Meet up,
  • demos of powerful new support tools.
  • Learn best practices for maintaining Oracle Fusion Middleware,
  • how to utilize Oracle Fusion Middleware products in a private cloud environment,
  • tips for running Oracle Fusion Middleware in critical environments,
  • and more...

Check out the Services and Support Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer!

We hope to see you in San Francisco later this month!

Thursday Sep 12, 2013

NEW -- FMW Newsletter Sep 2013

The latest FMW newsletter has been published, with information about:

  • FMW 12c,
  • the latest IdM patches,
  • FMW trainings,
  • Oracle OpenWorld,
  • links to IdM Twitter/LinkedIn/blogs,
  • and more
To see the latest issue, go to:
  • Oracle Fusion Middleware Support News : Current Edition - Volume 9 : September 2013 (Doc ID 1347075.1)
For more information about the newsletter, see our blog post:

Happy Trails!

Thursday Sep 05, 2013

Oracle OpenWorld 13: Learning from the success of others

September is upon us and that can only mean one thing - OpenWorld is just around the corner!  One of the best things about the show for Identity Management customers is the chance to learn from other customers about what worked, what did not and how to get the most value from your information and the infrastructure that supports it all.

All of us want to help our organizations save money and be more efficient.

As an example here is a summary of just one IDM session available:
Oracle Identity Management: Enabling Business Growth in the New Economy [CON8808]
Oracle Identity Management offerings have evolved from static sets of IT tools to a dynamic platform that enables organizations to attract and develop relationships with customers, partners, and citizens by leveraging cloud, mobile, and social identities. Further, Oracle Identity Management products are on the cutting edge for organizations seeking to expand their market offerings with intelligent and internet-aware devices such as set-top boxes, cars, and medical devices. In this session, Amit Jasuja, Oracle’s senior vice president of Identity Management Product Development, explores the recent trends in identity management and explains how Oracle is helping organizations remove complexity and capture new opportunities.
To see the full list of sessions dedicated to Oracle Identity Management, check out the online guide at

We hope to see you in San Francisco later this month!

Wednesday Aug 07, 2013

FMW Support Newsletter

Distributing news has come a long way, from handcarved stone or metal "Acta Diurna" during the Roman Empire (1st century), to handwritten Kaiyuan Za Bao ("Bulletin of the Court") on silk in China during the T'ang Dynasty (8th century), to paper in Europe in the 16th century.

Not that long ago, you sent the dog outside, and he returned with a slobbery newspaper.

Where do you get your news today? If you're like most people, you might watch TV or check several websites each day for political news, recent disasters, tech news.

We try to stay out of politics. We certainly hope you won't have any disasters with Oracle products (!), and to help prevent this we publish technology news quarterly to give you the latest information from Oracle Fusion Middleware Support.

You may have received an eBlast with a link to it, or you can check out the latest edition here:

Oracle Fusion Middleware Support News : Current Edition - Volume 8 : June 2013 [Doc ID 1347075.1]

In our Newsletter, you'll find short articles about latest patchsets; links to new trainings or Knowledge articles, such as Information Centers; links to Oracle social media sites, support policies, webcasts, and MOS Communities.

It's not likely to reach your hands with dog slobber on it, and we hope that you find it readable and informative.

Post a Comment if you have a topic you'd like us to talk about in the next issue!

And please pat the dog for us; We mean him no offense :)

Wednesday Jul 17, 2013

MOS Quick Reference Guide

Sometimes I like to drive around aimlessly, exploring, looking for wildlife, mountain peaks, rivers. I take the Jeep top down, feel the summer wind and get some vitamin D into my system. And just drive.

We live at the foot of the Rocky Mountains, and there are dirt roads aplenty, with ranches, forests, views of snowy peaks, one range after another. There are abandoned mining towns from when silver attracted new immigrants west to Colorado in the 1800s. There are pristine lakes with trout jumping at bugs on the surface. About 2 hours north of us, beyond the big city of Denver, is Rocky Mountain National Park, a great destination for seeing elk. A few days ago we went there in search of baby elk (didn't see any) and took the time to explore the little roads in the town of Estes Park. Mostly to help us learn our way around the traffic that can be frustrating in this tourist town

Yes, GPS or a map would be more efficient; But isn't it fun to just play sometimes, without any goal in mind?

By now I have a fairly good idea of what road goes where in this part of the country.

Most of the time, though, I have to be somewhere at a given time and don't have the luxury to explore, or the destination is not overly scenic. In that case, it's best to know exactly where I'm going and how to get there with minimal effort.

Sort of like going into My Oracle Support, if you think about it.

There are SO many features, for SO many purposes, and you don't always want to spend hours wandering around to find what you need. The tabs across the top help to limit your wandering, but it sure would be handy to have a Cheat Sheet.

Wander no more! The MOS Quick Reference Guide is here! Your "MOS GPS", if you will, to get you where you need to be in record time.

Here you will find steps for doing various kinds of Knowledge or Patch searches; for using PowerView to streamline and speed up your searching; for dealing with Service Requests; and more! Two pages that can simplify your life.

Check it out and tell us what you think in the Comments below.

We hope that you will find it useful, but that sometimes, you will want to feel the wind in your hair as you wander aimlessly in MOS, exploring its richness.

Happy Trails!

Friday Jun 07, 2013

"Help! Oracle, I have problem with your software...!!!"

Yes, if you are using any software, there is a chance that sooner or later you will have some problems or questions. Actually, one report mentions that there is no software in the world which does not have a bug or a problem. This almost makes one say that death, tax and (now) software bugs are part of life, and you can not avoid them! :-) 

Your next question, as a customer, is "What now? How can I solve this problem/bug/issue/question/how-to that I have?"  Oracle provides you with many comprehensive sets of resources that you can use to overcome any issue you may have with its products. Following are some of these resources:

1. Oracle Knowledge Documentations:

Oracle provides a rich set of documentation for every Oracle product. These documents have an immense amount of knowledge for each product that Oracle provides. These are dynamically evolving documents and contain almost every type of problem that has been encountered! Chances are, your solution is described in one of these documents. I would strongly suggest that first step  in finding the solution of your problem is to search these documents. The search can be performed using the My Oracle Support(MOS) portal accessible to you. The MOS search engine is very powerful and we are making it even more intelligent.( read Irina's Proactive blog "New MOS Search Engine" )

2. My Oracle Support Community(MOSC) Forums:

My Oracle Support Community(MOS) forums are specifically designed for Oracle's contracted customers only.  In this community forum, you can post your questions with confidence that they will be answered in a reasonable amount of time. This is a community forum and you are welcome to answer other community members' postings as well! ( read Kenn's Proactive blog "Why Use My Oracle Support Community (MOSC)" )

3. Oracle Technology Network(OTN) Forums:

Oracle Technology Network(OTN for short) is a one of the best open public forums and a good resource for finding your answers.

4. Log Service Request Using My Oracle Support(MOS) Portal:

In an urgent situation when the above 3 resources fail, you can log a Service Request using the My Oracle Support(MOS) portal and an expert support engineer from the product team will contact you to help. There is even option of initiating chat session with support engineer! You will need a Customer Support Identification(CSI) number to log a Service Request. Visit the Oracle Support website for more details about product support and licenses.

5. Log Service Request By Phone:

This resource is same as #4, but a Service Request is logged using a phone call. Locate an appropriate phone number for your country by looking into Oracle Global Customer Support Contacts Directory. Likewise, you will need a Customer Support Identification(CSI) number to log a Service Request.

With these powerful resources, rest assured, you will have the prompt answer to any types of problems you are confronted with while using Oracle products. Oracle provides an unsurpassed customer service with various resources to solve any issue quickly!


Monday Jun 03, 2013

Why Use My Oracle Support Community (MOSC)

Why Use MOSC?

Can you use My Oracle Support Community to receive support from Oracle?

Yes. In addition to using the robust knowledge base, service request (SR), and configuration management functions, My Oracle Support Community is designed to share knowledge, ideas, and expertise with your industry peers. The community enables you to obtain real-time access to an expanded network of trusted industry professionals, including Oracle experts, to help you get the information you need faster and more efficiently.

You have many Oracle Product experts that are checking these communities on a daily basis:

Should I attempt to get an answer to a problem in lieu of opening an SR?

Yes by all means, by using the forum you may get the answer you need without opening an SR!

Not only do you have multiple Oracle experts viewing the IDM forum, but I would suggest also using the search tool within the IDM forum.

As an example:

Let’s say you are having OC4J_Security Startup Issues , Then you can just “Create a Post” or “Do a Search” and see if your issue has already been addressed within the IDM MOSC.

1. Log in to the Identity Management Community

 2. Enter as search criteria “OC4J security startup issue”

 3. Results:

Notice there has been numerous discussions about OC4J security startup issue and possibly one of these will help you resolve your issue!

Who can participate in the My Oracle Support Community?

If you have access to My Oracle Support, Oracle's customer support portal, you automatically are a member. There is no additional registration required.

How do I access My Oracle Support Community?

Login to My Oracle Support, formerly known as MetaLink, navigate to the Community tab. My Oracle Support Community opens in a new browser window. To return to other areas of My Oracle Support, select the previous browser session. 

Why Use MOSC?

As a customer “My Oracle Support Community” should be one of your favorite Oracle Web Places to bookmark and continuously visit?

What is My Oracle Support Community?

My Oracle Support Community is a multi-channel interactive community for sharing information, posting questions and answers, and providing suggestions about Oracle products, services, and related technologies.

My Oracle Support Community content is structured as follows:

  • Categories represent a collection of communities. Often, categories are used to organize communities into a tree structure so members can find the right topics more easily.
  • Community is the area where individual discussions take place, knowledge is shared, and you can see the latest activity pertaining to your community.
  • Users can create documents and upload it to specific communities.
  • Oracle provides additional content which is useful to members of each community.
  • Discussions are commonly known as forums and areas where individual discussions take place are as a listing of threads. Discussions are most commonly used to post a question and receive responses.
  • Threads are the discussions that consist of one or more messages displayed as a list, or in a tree structure of messages and their replies.
  • Messages are the individual discussion posts made by community members.

Is there a “Help” document for MOSC?

Yes: My Oracle Support Help - Community [ID 733393.5]

Friday May 31, 2013

Quick and easy how to…

While setting up an Oracle Virtual Directory I found some useful new config and setup documents I thought I'd highlight should you find yourself in a similar administrative need.

 How To Do A Basic Oracle Virtual Directory (OVD) Setup [ID 1549607.1]
This shows how to create a simple OVD setup - 2 LDAP adapters. One is AD and the other is OUD (though could be any other LDAP)

How to Setup A Simple Oracle Virtual Directory (OVD) Join [ID 1549597.1]
This simple how-to shows how to configure a basic OVD join adapter setup

A couple more new documents worth bookmarking that provide very clear step by step ‘How to’ on setting up OAM with WNA:

OAM 11g WNA Step by Step Setup Guide [ID 1416860.1]
Contains great info on getting your AD/client Kerberos setup right before configuring OAM to use WNA

OAM11g Windows Native Authentication Integration against Multiple Untrusted Active Directory Forests [ID 1549605.1]
Currently there is no Oracle documentation that walks you through how to get around the problem of using multiple untrusted AD forests…until now!! This is a great step by step guide by the Oracle A-Team.


Accelerate your resolution…

I’ve been doing a lot of work with the Remote Diagnostic Agent (RDA) lately testing the new up and coming RDA 8.0 engine with IdM RDA modules, and I thought it would be useful to highlight an important aspect of this much used diagnostic config and log snapshot tool.

When capturing RDA data to assist Oracle support in problem analysis, RDA works best when we capture a wide breadth of data early on in the SR lifecycle encompassing all platform data and integrated products.

One of the issues I often see is people don’t view RDA in the proper context.  Clearly RDA is geared to give you detailed log and config data on the particular product you see the issue on, the problem here is it’s easy to get fixated on capturing data only on that product.  The key to leveraging RDA’s ability to speed up the Time to Resolution (TTR) comes from capturing not just the problem product data but data on all pertinent aspects of the platform, particularly any integrated product.

When an SR begins its lifecycle with Oracle Support it is logged against a specific product so the SR goes to an engineer experienced in that product.  However it is often the case that a symptom exhibited in one product is actually caused by some other integrated product, but that’s hard to tell without some detailed analysis of the RDA data.  If we don’t have all the necessary data to hand it means more delays in TTR due to additional requests for information.  In addition, if the initial engineer finds the issue lies outside their product area, they will need to collaborate with another engineer who also needs to have their product data at hand so they can start to work quickly.   Not having all/enough data is made worse if an SR has to be worked 24/7 so it follows the Sun to the next time zone.  The new engineer in the next time zone may need more RDA data on the integrated products, and if this is outside the customer’s time zone they may not be on hand to provide the additional data which causes far greater delays.

When capturing RDA try not to second guess where the problem lies, capture everything that looks relevant and integrated to the product exhibiting the problem.  If half of that data never gets used it’s no big deal….but, if you capture that critical nugget of error data in some unexpected product area you could shave off days from your resolution time!

Make use of the RDA profiles rather than configuring one or two modules to be captured, and add on individual RDA modules to a profile for any integrated products that are not encompassed in the RDA profile you’ve chosen.


Wednesday May 22, 2013

New MOS Search Engine

Nature photography, especially wildlife photography, is responsible for many of my vacation choices. Yellowstone National Park, sitting on a hot spot in the middle of a tectonic plate, not only has exceptional geologic features, but wildlife overflowing its boundaries -- wolves, bison, grizzly bears, black bears, elk. It's a photographer's paradise and we go about once a year, picking different seasons, to take advantage of Spring babies and the Autumn elk rut.

Late every afternoon, after a day of hiking, we search for wildlife. Rangers point us to sightings that might be interesting to photograph, and we look for the perfect spot to setup cameras and scope, as we wait for a hungry animal to follow its nose, to take home some tasty morsels to the little ones waiting patiently.

Sometimes we end up seeing nothing, or a small “dot” moving along the edge of the pines. But other times we hit the jackpot! Drama enfolds as a lone wolf  comes trotting through a pond, or an entire pack is on the hunt. And who can resist a mother black bear with tiny cubs no larger than a basketball, clumsily trying to make their way up a tree, afraid to fall.

If only we could find the animals without too much effort!

Introducing Oracle Knowledge

When it comes to finding the knowledge content needed to answer your questions about Oracle products, you use the search engine in My Oracle Support. You put in a few relevant terms and a list of articles, bugs, and other reference materials, is returned.

What goes into a search engine? How come you can find what you need (and more!) at Google, but sometimes it takes half a dozen different search strings to find an article in MOS that solves your problem?

A new search engine is headed down the pipe that incorporates intelligent searching. Oracle engineers have been testing and tuning "Oracle Knowledge" before its release to our Customers in MOS. Look for it sometime this summer.

Last Fall, we began the arduous process necessary to tame such a beast for external use. The Proactive Support team spent countless hours laying the groundwork for such a search engine to be released. Precision test cases were evaluated, a baseline for performance was struck, and acronyms and synonyms were developed until we all nearly lost consciousness!

Eventually, the new search engine was in place and the time came for me to perform the first of many new searches. Not expecting much, I tentatively reached for the "Search" button and…. BAM! My first hits were exactly what I had HOPED to see! I was so excited, I told my friends at home (but they weren’t as excited about it as I was).

This new search engine allows for grammatically rich search strings, processes natural language queries, so you will be able to search on "How do I do X?"

As yet, we don’t have a final interface, so no screen shots here. But stay tuned, because once we are finished testing and tuning it internally, it will become the MOS search engine. Prepare to be amazed!

When a steep hillside and thick underbrush separate us from an osprey nest, we enthusiastically put on our backpacks, carry 20 lbs of camera gear and stroll with great purpose beyond the parking lot, beyond those who will not venture into the wild, and (keeping our distance!) we watch in wonder at a small piece of the cycle that has repeated itself since time immemorial, across the globe -- parents and their young, home, food.

Having a way to directly find the wildlife would take some of the fun out of it for us, but we're betting that you will be happy that we have lightened your load, and that your searches will be amply rewarded with minimal effort.


P.S.  Have a question about what else we are working on? Let us know by posting a comment!

Saturday May 11, 2013

How to track My Oracle Support Community subscription and thread ?

Oracle provides an abundant resources to its customers. One of many perks of being an Oracle customer is to have access to specific forums where you can post your product related questions and problems. These forums are called My Oracle Support Community - MOSC for short. We will discuss MOSC in detail some other time, but if you have used My Oracle Support Community and are familiar with its working process, you may wonder how do you keep track of your subscription? At some point, you may also get curious to find out how can you keep track of a thread you or anyone posted in community? This is an important function that I use frequently. I followed few quick steps and now I get an email every time there is an update to the subscription. There is also a one-click setup, to follow any thread that I am interested in.

Allow me to describe these setups in detail.

Set up for community subscription email notification is as easy as 1-2-3!

Step 1: Login to My Oracle Support Community

Step 2: Click link 'My Profile' on top right corner

Step 3:: Select the check-box 'Receive emails based on your community subscriptions' and click button 'Save'

That's all! And now you will receive an email every time there is posting for your subscription

On the other hand, in order to receive an email every time a thread is updated, go to the thread of interest and click link 'Subscribe' located at the right side bottom of the thread

This action will change 'Subscribe' link to 'Un-subscribe' and you will start receiving email whenever there is update to this thread. If you would like to stop receiving this email, click link 'Un-subscribe', that is available on same thread which was subscribed earlier.

(If you have question about above instructions or for anything related, feel free to comment here)

Friday May 03, 2013

What is Hot Topics E-Mail?

What is Hot Topics E-Mail?

As an Oracle customer, take advantage of My Oracle Support HOT TOPICS to be alerted for a range of information (such as Knowledge Articles, bugs, desupport notices, product newsletters, and field action bulletins) associated with Oracle products. You can also subscribe to e-mail alerts for your service requests and health recommendations based on certain criteria For more information please take a look to “Hot Topics Email”

Hot Topics E-mail sends a formatted message with links to content that has changed based on selections made on the Hot Topics E-Mail page. Because this feature can generate a high volume of e-mail, choose only products that are of immediate importance to you. As you become more involved with new products or less with other products, you can add or remove products from the list.

To set up and enable Hot Topics E-mail:

1. Select Hot Topics E-mail from the Settings tab. The Hot Topics E-Mail page appears.

2. Select On, and then select a number of days to specify how often you want to receive the e-mails.

3. Make other selections as required, and then click Apply.

4. If the Health Recommendations region is chosen please review
About Health Recommendations

1. From My Oracle Support drill down in the more tab>settings

2. Under personalization>Hot Topics Email

 3. Hot Topics email > ON

Additional products > add products you wish to monitor

4. Results showing the products you have chosen

5. If you have set up health recommendations, they will also appear.

Monday Apr 22, 2013

Get Proactive with Fusion Middleware

My lamp blew up a few nights ago. I went to turn it on, and kaboom! It may have been imagined, but I felt a surge of electricity as the darkness became more profound.

The bulb wasn’t the problem. Knowing better than to start messing with electricity, I called in my husband who supported himself as an electronics technician while in college. We unplugged the lamp, took it all apart, and the next time we go to town we will visit the local hardware store to pick up a replacement part, which should allow me to get back to the book I was reading, while none the worse for wear.

When something goes wrong, it's nice to have the knowledge and the tools to fix it.  Failing that, we would typically call in an expert (or buy an entire new unit, as in the case of my lamp), which invariably takes more time and expense.

Your software is no different. One day, something may go kaboom and you feel that surge going through your body.

What do you do?

Well, if you know how your product works, then you already have a head start. Life is even better if you also have the tools to fix it.

For our Oracle Customers, the Get Proactive program is intended for just this purpose, and our Get Proactive Guru Dan has just created a set of articles regarding some of our diagnostic tools, which you may want to bookmark in MOS:

  Get Proactive with Fusion Middleware : Capture Diagnostics At First Time of Failure Using Diagnostic Framework [ID 1525027.1]
  Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]
  Get Proactive with Fusion Middleware : Take Advantage of Dynamic Monitoring Service ( DMS ) [ID 1525029.1]
  Get Proactive with Fusion Middleware : Take Advantage of Oracle Diagnostic Logging [ID 1525013.1]
  Get Proactive with Fusion Middleware : Troubleshoot WebLogic Managed Server Issues Using Thread Dumps [ID 1525033.1]

Take a look at them, get familiar with how to hold the hammer so that if you do need it one day, you know exactly where to find it and how it works.

You don't want to have to buy a new lamp every time there's a small blast.

Monday Apr 15, 2013

MOS Community "Middleware Certification"

Did You Know ...

What's NEW in the My Oracle Support (MOS) Communities space? The Middleware Certification Community!!

Typically the MOS Communities (MOSC), available to all Oracle customers with a valid CSI number, are dedicated to specific products and the discussions are about specific topics within that product set.

The forum philosophy is well accepted – anybody can post a question, answer a question, search, learn and share experiences. This community has been set up, and it is moderated, by dedicated Oracle Support Engineers.

The Middleware Certification MOSC crosses the border and covers most of the products within the Fusion Middleware product suite.

The scope of the Middleware Certification Community is to assist you to locate certification information and how to interpret it.

If you don’t know much about the MOS Communities please check out this MOS article with a video:
Taking Full Advantage of All Information Available in My Oracle Support (MOS) [Video] (Document ID 1455667.1)

It also explains how to subscribe to the Communities which you are interested in.

Don't forget to subscribe to the Identity Management MOSC!

Have questions? Let me know!



This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.


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