Thursday Feb 27, 2014

Sustaining Engineer Release Announcment OIM Bundle Patches Released

Oracle Sustaining Engineering
Release Announcement

Oracle Identity Manager (OIM) Bundle Patches Released

We are pleased to announce that the following Oracle Identity Manager (OIM) patches were released on February 25, 2014. Specifically:

  • Oracle Identity Manager (OIM) Bundle Patch
  • Oracle Identity Manager (OIM) Bundle Patch

For more information:

We want to acknowledge everyone's hard work to get high-quality patches out to our Customers on schedule.

Thank you,

Friday Feb 14, 2014

Olympic Athletes Wish They Knew Our Quick Training Secrets

All the talk on the planet lately is about the Olympics, everyone cheering for the individuals who have dedicated their lives to pushing the human body to its limits. We admire and respect them, sometimes wish we had a fraction of that dedication. There is no quick route to that level of fitness and skill.

Seeing snow on the ground as I look out the window, my thoughts wander toward summer, remembering the color "green", and I begin preparing for a half marathon -- just a few months of training followed by a couple of hours of stress on the race course. There will be no cheering crowd throwing me flowers as I cross the finish line, only satisfaction in achieving a goal that I worked hard for.

Do you spend a lot of time training, not just in your personal life, but also at work?

We just upgraded the MOS Communities (MOSC) to Jive, merged them with the OTN Forums, so now we are together having to learn to navigate the new interface, along with all our other tasks.

One thing that might help you quickly get up to speed with the new MOSC and other features of MOS is this article, that has short videos explaining different MOS features:

Discover how to use My Oracle Support Video Series (Doc ID 603505.1)

  • How do you stay on top of the latest patches?
  • Where can you check that products are certified to work together before you begin installing willy nilly?
  • Is there a way to access our knowledge base while you're standing in line at the grocery store?
  • Will your product really be desupported at the end of the year?

All these and more are covered. Check out the videos while you're on the treadmill, and improve your life in multiple ways simultaneously.

We also have webcasts coming up that you might be interested in:

Get Proactive Essentials Webcast Series - My Oracle Support Community (Doc ID 1615047.1)
  • Register for one of many in the timezone of your choice (through March). Lasting 40 minutes, these sessions will get you setup and using the new MOS Community in record time
Essentials Webcast: Oracle Cloud Support (Doc ID 1555872.1)
  • Thirty minute presentations, scheduled through February, will explain what Cloud Support is all about. Sign up for one today!

There are times when long trainings make enormous impact. Other times when they don't. We hope that we can streamline the work-related trainings so that you can devote more time to personal goals.

Happy Trails

Friday Feb 07, 2014

New My Oracle Support Community (MOSC) Platform

The My Oracle Support Community (MOSC) recently migrated to a new platform with a completely new look and feel and navigation.  There is a series of 5 short videos to help learn the basic features and get you started.  Please see My Oracle Support Community - New Platform Overview to start out with the first video.  Once done with that video, click on the [Watch the Next in this series ] at the bottom left and it will automatically take you to the next video in the series.  Each video page has the [ Watch the Next in this series ] link to advance to the next video.

Although it is preferable to watch the videos in sequence, you can also individually select which videos you want to watch.  For reference, here are the individual links to the five videos in the series:

My Oracle Support Community - New Platform Overview [ Video 1 ] (Doc ID 1614073.1)
My Oracle Support Community - How to complete your profile setup. [ Video 2 ] (Doc ID 1614358.1)
My Oracle Support Community - How to start a community discussion [ Video 3 ] (Doc ID 1614724.1)
My Oracle Support Community - How to reply to discussions [ Video 4 ] (Doc ID 1614734.1)
My Oracle Support Community - Participating in the community [ Video 5 ] (Doc ID 1614725.1)

Wednesday Jan 29, 2014

IMPORTANT: My Oracle Support Community and OTN Profiles Merge January 31, 2014

IMPORTANT: My Oracle Support Community and OTN Profiles Merge January 31, 2014

Dear My Oracle Support Community User,

On January 31, 2014, we plan to migrate My Oracle Support Community to the same platform used for the Oracle Technology Network (OTN) forums. This platform will bring new community features to help make it easier to find information through a more intuitive interface, and enhance the way you connect with Oracle experts and industry peers. We have identified you as a user who has the same email address to access both My Oracle Support Community and OTN forums. As part of the migration to a single platform these profiles will be merged and the following will occur:
  • Activities and points from both accounts will be combined into a single consolidated account
  • Your OTN handle will be preserved and you will continue to use your email address to access My Oracle Support Community and OTN forums
  • Your existing username will become visible to both My Oracle Support Community and OTN forum members, however, we will set all of your other profile information to be private
  • Some of your existing profile information will not be migrated and will need to be re-entered into your new account profile
We encourage you review your username and profile information once the migration is complete and make the necessary updates based on your privacy preferences.

If you prefer to maintain two separate accounts (one for OTN forums and the other for My Oracle Support Community), you will need to select a different email address to access OTN forums and update your OTN profile. You must take the following action before January 31, 2014:
  • Log into
  • Click on the arrow beside your username at the top right corner of the page
  • Click "Edit Profile and Privacy"
  • Click "Edit Manage your Profile account" located beside your email address
  • Select the Change Username link at the top of the page
  • Enter your current password and the new email address
  • Log out and log back in to confirm that you are able to log in with the new email address
We look for forward to enhancing your Oracle community experience and appreciate your patience as we implement these changes. For more details about My Oracle Support Community features and enhancements, please read the My Oracle Support Community Spotlight.


Oracle Support

Friday Dec 27, 2013

Premier Support Ends Dec 31, 2013 for the following products:

Oracle Adaptive Access Manager (OAAM) 10g

Sun Java System Access Manager 7.1

OSSO 10gR3

OIM 9x 

As of January 1, 2014, the above mentioned Oracle products are moving from the Extended stage of Lifetime Support into the Sustaining stage.

Because product releases supported by Sustaining Support are not fully supported, information and skills regarding those releases may be limited. The availability of hardware systems to run such product releases may also be limited.

For full details see the Lifetime Support Policy and the Technical Support Polices.

Per the Technical Support Polices:

  • Sustaining Support does not include the 24-hour commitment and response guidelines for Severity 1 Service Requests as defined in the Severity Level section of the Technical Support Policy.
  • Existing patches and upgrade scripts will continue to be available.
  • Support continues to be available via My Oracle Support.

Details are available here:

Oracle Adaptive Access Manager (OAAM) 10g (Doc ID 1609012.1)

Sun Java System Access Manager 7.1 (Doc ID 1608469.1)

OSSO 10gR3 (Doc ID 1608519.1)

OIM 9.x  (Doc ID 1608487.1)

Tuesday Dec 10, 2013

Oracle Fusion Middleware Support News : December 2013

See the latest Fusion Middleware Support News : December 2013!


Monday Nov 25, 2013

Internet Explorer 7 (IE7) De-Supported as Certified Browser

Beginning April 4, 2014, Internet Explorer 7 (IE7) will be de-supported as a certified browser for My Oracle Support ( and the Cloud Support Portal, impacting both Oracle employees and customers. Customers will receive a communication (link) informing them of the IE7 changes and that they should make the transition to a higher browser version.

Please upgrade your browser version if you are currently an IE7 user. Supported browsers certified on My Oracle Support can be seen in the Supported Browser article.

IMPORTANT: It is recommended that customers do not upgrade to IE11 as it is currently not certified to run with My Oracle Support and the Cloud Support Portal. Plans to support IE11 are targeted for January 31, 2014.

Tuesday Nov 19, 2013

Did Your Question Get Answered in My Oracle Support Community?

One of the primary goals of My Oracle Support Community is answering your questions with a Correct or Helpful reply.

Correct and Helpful Responses

Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.

By marking replies correct or helpful, you make it easier for community members to find replies that might help them in a similar situation, since your designation will change the background color of the reply to make them stand out. In addition, you are rewarding the member who posted the reply with points.

A reply marked as correct adds 10 points to the person who posted the reply and a helpful reply adds 5 points. You can see more information on points and benefits in the Reward and Recognition FAQ.

How Do I Mark an Answer Correct or Helpful?

In each reply to a question, extra options are visible to the person who posted the question. At the bottom of the reply, you can select either “Helpful Answer” or “Correct Answer.”

Correct or Helpful Answer

Choosing one of these options will change the background color to make the reply stand out from the other replies. A reply marked “Helpful Answer“ has a light blue background and a “Correct Answer” has a light green background. The colors are subtle; on some monitors, the colors may vary or be very close in shade.

View this short video on how you can benefit and collaborate with others by marking your answers as correct and helpful.

Build the Community’s Knowledge and Acknowledge Members that Help You

The time you take to mark your question as answered provides value to the community and expresses appreciation to the person who provided the answer that solved your problem or gave you new insight on an approach.

You may find other members follow your example, making it easier for you to find the answers you need in discussion threads too!

Friday Nov 01, 2013

NEW - Oracle Certifications and Documentation Available for Pre-Acquisition Sun/BEA IdM Products

If you have been looking for Oracle certification information or documentation for the pre-Acquisition Sun/BEA Identity Management products, you can now find them at the Certifications Central Hub.

Use this Hub if you're looking for Sun Identity Management documentation, certified configurations for Waveset, Identity Analytics, OpenSSO, and more. Scroll down, below the bullets, to the bottom of the table to find:

Of course, you can still find a great wealth of certification information for current products at this hub, as in the past.

Be sure to check before you install!

In case you haven't used this page before, notice that you can get to the documentation, certifications and downloads for IdM products by clicking on "Identity Management" in the leftmost pane.

In the new screen, you will see each IdM product, along with tabs for Downloads, Documentation, Community, and Learn More.

Let us know if you don't find what you are looking for.

Happy Trails.

Wednesday Oct 16, 2013

October 2013 Fusion Middleware (FMW) Proactive Patches released

We are glad to announce that the following Fusion Middleware (FMW) Proactive  patches were released on October 15, 2013.

Bundle Patches
Bundle patches are collections of controlled, well tested critical bug fixes for a specific product  which may include security contents and occasionally minor enhancements. These are cumulative in nature meaning the latest bundle patch in a particular series includes the contents of the previous bundle patches released.  A suite bundle patch is an aggregation of multiple product  bundle patches that are part of a product suite.
  • Oracle Identity Management Suite Bundle Patch consisting of
    • Oracle Identity Manager (OIM) bundle patch
    • Oracle Access Manager (OAM) bundle patch.
    • Oracle Adaptive Access Manager (OAAM) bundle patch.
    • Oracle Entitlement Server (OES) bundle patch.
  • Oracle Identity Management Suite Bundle Patch consisting of
    • Oracle Access Manager (OAM) bundle patch.
    • Oracle Adaptive Access Manager (OAAM) bundle patch.
    • Oracle Entitlement Server (OES) bundle patch.
  • Oracle Identity Analytics (OIA )  bundle patch.
  • Oracle GlassFish Server (OGFS), and bundle patches.
  • Oracle iPlanet Web Server (OiWS) 7.0.18 bundle patch
  • Oracle SOA Suite (SOA) bundle patch
  • Oracle WebCenter Portal (WCP) bundle patch
  • Sun Role Manager (SRM) 4.1.7 and bundle patches.

Patch Set Updates (PSU)
Patch Set Updates (PSU)  are collections of well controlled, well tested critical bug fixes for a specific product  that have been proven in customer environments. PSUs  may include security contents but no  enhancements are included. These are cumulative in nature meaning the latest PSU  in a particular series includes the contents of the previous PSUs  released.
  • Oracle Exalogic Physical Linux x86-64 and Physical Solaris x86-64 PSUs.
  • Oracle WebLogic Server and PSUs.

Critical Patch Update (CPU)
The Critical Patch Update program is Oracle's quarterly release of security fixes.

The following additional patches were released as part of Oracle's Critical Patch Update program:
  • Oracle JDeveloper, and
  • Oracle Outside In Technology 8.4.0 and  8.4.1
  • Oracle Portal
  • Oracle Security Service, and
  • Oracle WebCache and
  • Oracle WebCenter Content,, and
  • Oracle WebServices and

For more information:

Monday Sep 16, 2013

Oracle OpenWorld 13: Learn. Connect. Explore with Oracle Support and Services

Oracle Services will be front and center when Oracle OpenWorld kicks off.

More than 500 experts from across Services will be on hand September 22-26 to share best practices for adopting and optimizing Oracle technology.

Learn. Connect. Explore with Oracle Support and Services

Oracle Support and Services will be at Oracle OpenWorld in full force this year with 40+ sessions,

  • a Support Stars Bar,
  • a My Oracle Support Community Meet up,
  • demos of powerful new support tools.
  • Learn best practices for maintaining Oracle Fusion Middleware,
  • how to utilize Oracle Fusion Middleware products in a private cloud environment,
  • tips for running Oracle Fusion Middleware in critical environments,
  • and more...

Check out the Services and Support Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer!

We hope to see you in San Francisco later this month!

Thursday Sep 12, 2013

NEW -- FMW Newsletter Sep 2013

The latest FMW newsletter has been published, with information about:

  • FMW 12c,
  • the latest IdM patches,
  • FMW trainings,
  • Oracle OpenWorld,
  • links to IdM Twitter/LinkedIn/blogs,
  • and more
To see the latest issue, go to:
  • Oracle Fusion Middleware Support News : Current Edition - Volume 9 : September 2013 (Doc ID 1347075.1)
For more information about the newsletter, see our blog post:

Happy Trails!

Thursday Sep 05, 2013

Oracle OpenWorld 13: Learning from the success of others

September is upon us and that can only mean one thing - OpenWorld is just around the corner!  One of the best things about the show for Identity Management customers is the chance to learn from other customers about what worked, what did not and how to get the most value from your information and the infrastructure that supports it all.

All of us want to help our organizations save money and be more efficient.

As an example here is a summary of just one IDM session available:
Oracle Identity Management: Enabling Business Growth in the New Economy [CON8808]
Oracle Identity Management offerings have evolved from static sets of IT tools to a dynamic platform that enables organizations to attract and develop relationships with customers, partners, and citizens by leveraging cloud, mobile, and social identities. Further, Oracle Identity Management products are on the cutting edge for organizations seeking to expand their market offerings with intelligent and internet-aware devices such as set-top boxes, cars, and medical devices. In this session, Amit Jasuja, Oracle’s senior vice president of Identity Management Product Development, explores the recent trends in identity management and explains how Oracle is helping organizations remove complexity and capture new opportunities.
To see the full list of sessions dedicated to Oracle Identity Management, check out the online guide at

We hope to see you in San Francisco later this month!

Wednesday Aug 07, 2013

FMW Support Newsletter

Distributing news has come a long way, from handcarved stone or metal "Acta Diurna" during the Roman Empire (1st century), to handwritten Kaiyuan Za Bao ("Bulletin of the Court") on silk in China during the T'ang Dynasty (8th century), to paper in Europe in the 16th century.

Not that long ago, you sent the dog outside, and he returned with a slobbery newspaper.

Where do you get your news today? If you're like most people, you might watch TV or check several websites each day for political news, recent disasters, tech news.

We try to stay out of politics. We certainly hope you won't have any disasters with Oracle products (!), and to help prevent this we publish technology news quarterly to give you the latest information from Oracle Fusion Middleware Support.

You may have received an eBlast with a link to it, or you can check out the latest edition here:

Oracle Fusion Middleware Support News : Current Edition - Volume 8 : June 2013 [Doc ID 1347075.1]

In our Newsletter, you'll find short articles about latest patchsets; links to new trainings or Knowledge articles, such as Information Centers; links to Oracle social media sites, support policies, webcasts, and MOS Communities.

It's not likely to reach your hands with dog slobber on it, and we hope that you find it readable and informative.

Post a Comment if you have a topic you'd like us to talk about in the next issue!

And please pat the dog for us; We mean him no offense :)

Wednesday Jul 17, 2013

MOS Quick Reference Guide

Sometimes I like to drive around aimlessly, exploring, looking for wildlife, mountain peaks, rivers. I take the Jeep top down, feel the summer wind and get some vitamin D into my system. And just drive.

We live at the foot of the Rocky Mountains, and there are dirt roads aplenty, with ranches, forests, views of snowy peaks, one range after another. There are abandoned mining towns from when silver attracted new immigrants west to Colorado in the 1800s. There are pristine lakes with trout jumping at bugs on the surface. About 2 hours north of us, beyond the big city of Denver, is Rocky Mountain National Park, a great destination for seeing elk. A few days ago we went there in search of baby elk (didn't see any) and took the time to explore the little roads in the town of Estes Park. Mostly to help us learn our way around the traffic that can be frustrating in this tourist town

Yes, GPS or a map would be more efficient; But isn't it fun to just play sometimes, without any goal in mind?

By now I have a fairly good idea of what road goes where in this part of the country.

Most of the time, though, I have to be somewhere at a given time and don't have the luxury to explore, or the destination is not overly scenic. In that case, it's best to know exactly where I'm going and how to get there with minimal effort.

Sort of like going into My Oracle Support, if you think about it.

There are SO many features, for SO many purposes, and you don't always want to spend hours wandering around to find what you need. The tabs across the top help to limit your wandering, but it sure would be handy to have a Cheat Sheet.

Wander no more! The MOS Quick Reference Guide is here! Your "MOS GPS", if you will, to get you where you need to be in record time.

Here you will find steps for doing various kinds of Knowledge or Patch searches; for using PowerView to streamline and speed up your searching; for dealing with Service Requests; and more! Two pages that can simplify your life.

Check it out and tell us what you think in the Comments below.

We hope that you will find it useful, but that sometimes, you will want to feel the wind in your hair as you wander aimlessly in MOS, exploring its richness.

Happy Trails!


This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.


« August 2015