Monday Nov 25, 2013

Internet Explorer 7 (IE7) De-Supported as Certified Browser

Beginning April 4, 2014, Internet Explorer 7 (IE7) will be de-supported as a certified browser for My Oracle Support (support.oracle.com) and the Cloud Support Portal, impacting both Oracle employees and customers. Customers will receive a communication (link) informing them of the IE7 changes and that they should make the transition to a higher browser version.

Please upgrade your browser version if you are currently an IE7 user. Supported browsers certified on My Oracle Support can be seen in the Supported Browser article.

IMPORTANT: It is recommended that customers do not upgrade to IE11 as it is currently not certified to run with My Oracle Support and the Cloud Support Portal. Plans to support IE11 are targeted for January 31, 2014.

Tuesday Nov 19, 2013

Did Your Question Get Answered in My Oracle Support Community?


One of the primary goals of My Oracle Support Community is answering your questions with a Correct or Helpful reply.

Correct and Helpful Responses

Sometimes it is hard to tell if you got the information you needed! As the person asking the question, you can let the community know which replies you found correct and which ones were helpful.

By marking replies correct or helpful, you make it easier for community members to find replies that might help them in a similar situation, since your designation will change the background color of the reply to make them stand out. In addition, you are rewarding the member who posted the reply with points.

A reply marked as correct adds 10 points to the person who posted the reply and a helpful reply adds 5 points. You can see more information on points and benefits in the Reward and Recognition FAQ.

How Do I Mark an Answer Correct or Helpful?

In each reply to a question, extra options are visible to the person who posted the question. At the bottom of the reply, you can select either “Helpful Answer” or “Correct Answer.”

Correct or Helpful Answer

Choosing one of these options will change the background color to make the reply stand out from the other replies. A reply marked “Helpful Answer“ has a light blue background and a “Correct Answer” has a light green background. The colors are subtle; on some monitors, the colors may vary or be very close in shade.

View this short video on how you can benefit and collaborate with others by marking your answers as correct and helpful.

Build the Community’s Knowledge and Acknowledge Members that Help You

The time you take to mark your question as answered provides value to the community and expresses appreciation to the person who provided the answer that solved your problem or gave you new insight on an approach.

You may find other members follow your example, making it easier for you to find the answers you need in discussion threads too!

Friday Nov 01, 2013

NEW - Oracle Certifications and Documentation Available for Pre-Acquisition Sun/BEA IdM Products

If you have been looking for Oracle certification information or documentation for the pre-Acquisition Sun/BEA Identity Management products, you can now find them at the Certifications Central Hub.

Use this Hub if you're looking for Sun Identity Management documentation, certified configurations for Waveset, Identity Analytics, OpenSSO, and more. Scroll down, below the bullets, to the bottom of the table to find:

Of course, you can still find a great wealth of certification information for current products at this hub, as in the past.

Be sure to check before you install!

In case you haven't used this page before, notice that you can get to the documentation, certifications and downloads for IdM products by clicking on "Identity Management" in the leftmost pane.

In the new screen, you will see each IdM product, along with tabs for Downloads, Documentation, Community, and Learn More.

Let us know if you don't find what you are looking for.

Happy Trails.

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This is the official blog of the Proactive Support Team for Identity Management: OIM, OAM, OID, OVD, OUD, DSEE, etc. Find information about our activities, publications, product related information and more.

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