Tuesday May 26, 2015

My Oracle Support - Essentials Webcast Series

The My Oracle Support (MOS) Essentials Series brings interactive expertise straight to your desktop.

This program provides tips and tricks on how to effectively work with Oracle Support, and take advantage of the PROACTIVE tools that are provided with your Oracle Support contract.

My Oracle Support Essentials Webcast Series - Schedule
Doc ID 553747.1

The MOS Essentials Webcast Series offers live presentations and covers many topics that assist in improving support interactions.

Topics include:

  • My Oracle Support New Features
  • Working Effectively with Support
  • Using My Oracle Support
  • Oracle Cloud Support
  • Finding Answers in My Oracle Support
  • Getting Started with My Oracle Support Community (MOSC)
  • My Oracle Support Community (MOSC) Best Practices for Advanced Users
  • Service Request Flow and Best Practices
  • Support Configuration Based Services Essentials
  • Hardware Support Best Practices
  • Customer User Administration
  • Understanding Support Identifier Groups

Getting Started:

Locate the Webcast session of interest in Doc ID 553747.1. View the scheduled times and language for the live sessions, and Register.

The Doc ID 553747.1 contains a description of each of these sessions, and also provides access to the PDF of the Presentation and the Recording where available.

Additional Information:

Also available is the MOS "How-to" training series, that provides feature-based training videos arranged by experience level, role or task that is being peformed.

How to use My Oracle Support - How-to Training Video Series
Doc ID 603505.1

This training collection of videos and quick reference guides allow you to quickly learn in depth knowledge of the features of MOS in just a few minutes. They are the foundational knowledge you will need if you are considering "My Oracle Support Accreditation". Details for the MOS Accreditation are outlined in:

Oracle Support Accreditation - Series Index
Doc ID 1583898.1

Thursday Jan 29, 2015

Enterprise Performance Management Error Correction Policy

(in via Susan)

Oracle recently published the Enterprise Performance Management Error Correction Policy.  This document describes how Oracle delivers error correction (fixes) for Oracle Enterprise Performance Management (EPM) in the form of Patch Sets, Patch Set Updates (PSU) and Patch Set Exceptions (PSE) for releases under Premier and Extended Support, and the grace periods for which prior Patch Sets and Patch Set Updates are eligible for correction.  The document complements the Lifetime Support and Technical Support Policies.   

For information on the Oracle Enterprise Performance Management Error Correction Policy, visit the My Oracle Support articles:

Oracle Enterprise Performance Management Software Error Correction Policy
Doc ID 1617238.1

Oracle Enterprise Performance Management 11g Grace Periods for Error Correction
Doc ID 1590676.1

Understanding the Error Correction Policy and the related grace periods is important when planning a proactive maintenance strategy.  Within the lifecycle of a release, each version has a specific end of corrective maintenance as defined by the “grace period end date.”  Please note that the new policy supersedes and extends the grace periods specified at the end of the Hyperion tables in the Lifetime Support Policy.  

Additional information for Oracle Premier Support, including Oracle Technical Support Policies and Oracle Lifetime Support Policies, is availabe via:

Oracle Premier Support

Thursday Dec 18, 2014

Updated for OBIA: FMW Lifetime Support Policy Document

The latest version of Fusion Middleware Lifetime Support Policy Document, has been posted on oracle.com.

The following products have been added to the document:

  • Business Intelligence Applications
  • Business Intelligence Applications
  • Please take some time to review the dates for future reference.

NOTE: The above screen shot shows the timeline as of 17 December 2014, please always refer to the Lifetime Support Policy document directly  as dates could change over time.

Friday Aug 29, 2014

EPM & Support with IE 11

(in via Stef)

The Product Management team have released a knowledge article for Enterprise Performance Management (EPM) and containing details for EPM support with Internet Explorer (IE) 11:

Policy for Supporting EPM System and
with Internet Explorer 11
Doc ID 1920566.1

This article outlines how Oracle supports EPM System Web Clients when running in Internet Explorer 11. It also contains reference for the future support of IE 11 along with known issues.

TIP: In My Oracle Support mark the Knowledge Article as a "Favorite" to allow the document to be easily located and reviewed for future updates.

Have a question relating to Product Certification - the My Oracle Support Communities contains Certification sub-spaces which are an ideal first stop location for seeking Certification answers:

My Oracle Support Communities (MOSC)
Hyperion Certification for EPM
Certifications for BI

Tuesday Jul 22, 2014

Meet the New Features in My Oracle Support Community

(In via Mel)

When you log into My Oracle Support and My Oracle Support Community you will notice that it looks and feels different than last week.

The system was updated during the weekend to provide you with new features.

My Oracle Support 14.3 Release brings many changes that will help you work more effectively with Oracle Support and  My Oracle Support Community.

To highlight these changes and new features Webcast sessions have been scheduled with a duration of 45 mins.

These essentials sessions are targeted to customers who are routine users of My Oracle Support and want to quickly learn about new features and improvements.

In addition, this session also offers a reference to further Oracle Support learning resources (duration 45 min).

You can register for an upcoming live session via:

My Oracle Support Essentials Webcast Series
- New Features in My Oracle Support 14.3

Doc ID 1907477.1

If you like to find out more visit::

How to use My Oracle Support
- Training Video Series [Video]

Doc ID 603505.1

The following provides direct links to ...

My Oracle Support Community Training Videos:

Watch : My Oracle Support Community Platform Overview (10:22)

Watch : How to complete your My Oracle Support Profile (08:23)

Watch : How to start a discussin in the My Oracle Support Community (08:11)

Watch : How to reply to a discussion in the My Oracle Support Community (08:35)

Got questions about the new features?

Try out the new ASK Feature in the:
Using My Oracle Support Community

Friday May 24, 2013

Oracle EPM supported platforms (refresher)

We have mentioned this before in a number of blogposts. But as the functionality is on the rather new side and as people tend not to read old blogposts, I have decided to give you another round of "How to use the certification tab in on "My Oracle Support"".

Step 1)
You may or may not have noticed the tab "Certification" on MOS. Chances are, you never clicked on it, as you were too busy logging a new Service Request for your current issue.
Let us discover what this can do for you in four easy screenshots.

(click to enlarge in new window)

Step 2)
Clicking on this tab will not only take you to the certification search part, but also sports a number of links on the left. These include information about the state of the certification tool, the Oracle lifetime policy and a link to the video outlining the use of this tool.

(click to enlarge in new window)

Step 3)
In this case we are looking for information on Essbase v on Windows 2008 R2 (64-bit) - let us see what we can get back from the certification tool

(click to enlarge in new window)

Step 4)
Not only can we instantly see that this version of Essbase is compatible with Win2K8R2x64 but we also see a list of Supported Databases and the versions supported, the OS itself and the JDK that can be used.

(click to enlarge in new window)

With a search that goes for the entire EPM System, we get the following result - note the additional information you find at the bottom that can take you to a more specific product related view.

(click to enlarge in new window)

I have had a look at earlier blogposts here and found a few related to certification / supported platforms - so in case your product is not yet covered by the MOS tab, you may want to give these a visit to find the information you are looking for:

Friday Apr 26, 2013

Locating Certification Information for OBIEE

We've just uploaded a new 4 minute video showing how to quickly find OBIEE certification information in MOS.

There's been  a lot of progress in the way certification information can be found, if you have the time please take a look.

(edit - the video had to be removed from YouTube due to legal reasons - you can now find it in  KM Doc EPM Support Matrix - Product Compatibility Information [ID 1507504.1]  )

Wednesday Mar 06, 2013

Official Oracle Certification Definition

One of the frequent topics that comes up in conversation between support and customers circles around the terminology of "supported", "certified" and in general what systems work with other systems. The following official definition may help to clarify this a bit.

What are certifications?
A certification is a combination of Oracle and third-party products and operating systems that Oracle has tested and should work together.

What is the difference between certified and supported?
Certified is not the same as supported. Each product has its own support policy and timeframe, completely separate to certification. For example, a product combination may have been certified by Oracle in 1995. However, one or more of the products in that certification may no longer be supported by Oracle or a third-party vendor.

For information about Oracle's Lifetime Support Policy, view the following URL in a browser:

Where do I find information about what systems work with other systems?

There are a number of ways:

  • We do have certification communities for EPM and BI. Simply go to these on Oracle Communities and ask your question.
  • You can have a look at the "supported Platform Matrix" for your Product. A general entry point for Fusion Middleware is  this one. And more specific you find the links to the EPM Support Matrices here. (both do not require a login :) )
  • When Logged into My Oracle Support (MOS) you can navigate to the certification tab and locate your version certification there.

One special topic are the browsers - where do I find information about browser certification?

Probably the best overview page (thanks Greg for keeping this current):

  • Enterprise Performance Management Products Compatibility with Internet Explorer ( IE6, IE7, IE8 and IE9)
    ( Doc ID 1355681.1) ( bookmarking this is strongly recommended )
  • Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products
    ( Doc ID 820892.1)
  • EPM Support Matrix - Product Compatibility Information
    ( Doc ID 1507504.1)
  • When Will EPM Support Windows 8 and Internet Explorer (IE) 10?
    ( Doc ID 1492671.1)

Tuesday Feb 19, 2013

OBIEE certification update

(in via Lia)

Some new Client Operating Systems were added to the OBIEE certification in January:

So from now on, the OBIEE Application is supported on pretty much all Apple Operating Systems (save those that slipped me here).

More Fusion Middleware certification information can be found  here.

Did you notice our new certification communities? All questions regarding "does version X work with version Y?", "Is Version X Supported on Operating System Z" or "What Data sources can be used as Repository for Version A" can and will be answered by the moderators and participants.

Where to find these? Simply go to either:

Tuesday Dec 11, 2012

Premier Support for Hyperion Enterprise Performance Management System 11.1.1.x Ends July 2013

Premier Support for Oracle Hyperion Enterprise Performance Management System release 11.1.1.x expires July 2013. After July 2013, Sustaining Support will continue to be provided in accordance with Oracle's Lifetime Support Policy.

Customers must follow a supported upgrade path.

If your deployment is at EPM System release
- Your supported upgrade path is directly to release

If your deployment is at EPM System Release release
- Your supported upgrade path is directly to release

If your deployment is at a prior release
- The recommended path is to upgrade to release From here, you can continue a direct upgrade to release

For more information see Doc ID 1511588.1 or the Oracle Lifetime Support Policy

Wednesday Sep 19, 2012

Internet Explorer 9 Support for EPM Products

(source: Greg) 

Internet Explorer 9 support for Enterprise Performance Management products:

With release of Patch Set Update Internet Explorer 9 is now a supported browser for EPM products.

This PSU has been released for:

  • Shared Services <Patch 14142678>
  • Workspace <Patch 14119724>
  • Enterprise Performance Management Architect EPMA <Patch 14224664>
  • Planning <Patch 14464109>
  • Hyperion Financial Management HFM <Patch 14354419>

For full information regarding IE compatibility with EPM products please review  Doc ID 1355681.1
Enterprise Performance Management Products Compatibility with Internet Explorer ( IE6, IE7, IE8 and IE9).

For the list of latest PSUs for EPM products please see ( Doc ID 1400559.1) Available Patch Sets and Patch Set Updates for Oracle Hyperion Enterprise Performance Management Products.

Monday Jun 11, 2012

How to actually receive media from Oracle

If you ever wondered how to receive actual physical media from Oracle, then you may want to check out the KM Doc:

How to Request Physical Shipment or FTP download of Software Media (Doc ID 1071023.1)

Rachelle has created a very nice note on the topic.

So, should your DSL line be slow or you actually want to get something physical for your money - check this one out.


This blog talks about the latest news and upcoming events regarding Oracle EPM abd BI.
Tanya Heise


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