Friday Sep 18, 2015

Remote Diagnostic Agent - RDA 8.09 released

The latest quarterly release has been made available for:

Remote Diagnostic Agent (RDA) 8.09

The RDA Bundle 8.09 can be downloaded from My Oracle Support (MOS) Knowledge Article:

Remote Diagnostic Agent (RDA) - Getting Started
Doc ID 314422.1

Refer to the "Download RDA" section on the main RDA page, and then select the RDA zip file for relevant platform by clicking on the related link. Each zip file contains all the files required.

Why Use RDA?

"Oracle strongly encourages the use of Remote Diagnostic Agent (RDA) diagnostics collections because it provides a comprehensive picture of the customer's environment. Providing RDA diagnostic output, especially when submitting a Service Request online, can minimize the requirement for follow up questions that may delay problem resolution."

More Information ...

The RDA 8.09 New Features and Improvements are outlined in:

Doc ID 392719.1: Oracle Support Announces RDA 8 - Production Release!

A comprehensive Frequently Asked Questions (FAQ) has been documented in:

Doc ID 330363.1: Remote Diagnostic Agent - FAQ

Listing of the available Collection Profiles are outlned in article:

Doc ID 391983.1: Remote Diagnostic Agent - Profile Manual Pages

Training is available by viewlet presentations describing step-by-step instructions for installing and executing RDA:

Doc ID 330344.1: Remote Diagnostic Agent - Training

Links to the RDA documentation are listed in:

Doc ID 414966.1: Remote Diagnostic Agent - RDA Documentation Index

For related information on the recent release of Diagnostic Assistant (DA) 2.9.0 visit:

Diagnostic Assistant: Information Center
Doc ID 201804.2

The DA tool provides a common, light-weight interface to multiple diagnostic collection tools, which includes RDA, and is bundled with RDA 8.09.

Friday Sep 12, 2014

RDA 8.05 now released

(in via Maurice)

Oracle has released Remote Diagnostic Agent version 8.05 and Diagnostic Assistant version 2.5 (9th September 2014).

The Remote Diagnostic Agent (with bundled Diagnostic Assistant) is available for download from:

 Remote Diagnostic Agent (RDA) - Getting Started
Doc ID 314422.1

(related to Hyperion Applications)

  • From a Hyperion perspective, functionality has been added to the following modules to detect whether the executables are 32-bit enabled or 64-bit enabled:

EPM Module (encountered in the Enterprise Performance Management profile)
EPMA Module (encountered in the Enterprise Performance Management Architect profile)
ESS Module (encountered in the Essbase server profile)
HFM Module (encountered in the Hyperion Financial Management profile)
HFR Module (encountered in the Hyperion Financial Reporting profile)
HIR Module (encountered in the Hyperion Interactive Reporting profile)
HPL Module (encountered in the Hyperion Planning profile)
HSF Module (encountered in the Hyperion Strategic Finance profile)

This process can be useful to detect if a 32-bit executable install was undertaken when there should have been a 64-bit install ... or vice-versa ... where a 64-bit installation was wrongly performed on a 32-bit OS environment


  • Some applications are only available in 32-bit regardless of the environment. For example: SQR/Production Reporting or Interactive Reporting are always 32-bit on Linux even when the OS is 64-bit (and SQR can be 64-bit on other environments).
  • When an application is 32-bit the non-JDBC database libraries connecting with it need to be 32-bit as well.

For a complete list of available Profiles see:

Remote Diagnostic Agent (RDA) - Profile Manual Pages
Doc ID 391983.1

  • Precision versioning has been added to the ESS Module
    (encountered in the Essbase server profile).

  • EPM Module undertakes extended log file collections.


When using the Diagnostic Assistant a password for the "admin" user account is required on the web interface

e.g. http://<servername>:8888/index.html

Do not try to pass a new password parameter via a hyphen or minus sign on the web server!

e.g. the following would be an invalid line:
       wda.cmd startweb -pass=mypassword

Instead the following should be used:

"da.<ext> startweb pass=<password>" (no hyphen).


"da.cmd startweb pass=mypassword" or
" startweb"

The above examples will work. If a password is not specified, one will be created and displayed when Diagnostic Assistant starts.

Where the network domain is inaccessible, you will need to provide your own password.

If the automatic mechanism fails, provide a custom password after "pass=".

For more information on Diagnostic Assistant, read the our previous blogpost:

How Diagnostic Assistant can make your life easier

Thursday Mar 13, 2014

RDA Version 8.03 Released

(via Maurice)

Remote Diagnostic Agent (RDA) is typically upgraded every calendar quarter, so it was no surprise that on 10 March 2014 the new version 8.03 was released.

Changes incorporated this time include:

  • Facilities were added to access SQL Server and DB2 databases (in addition to the Oracle database) in the Hyperion1112_HIR profile (hopefully the start of similar expansions in other modules). This feature is limited to the Hyperion Shared Services registry database as accessed via

  • Profiles were added to include: Hyperion1112_FDM, Hyperion1112_HDM, Hyperion1112_HPC, Hyperion1112_HPS, and Hyperion1112_HSF.

  • Features were added in RDA 8.03 to the following profiles: Hyperion1112_EAS, Hyperion1112_EPM, Hyperion1112_HFM, Hyperion1112_HIR, Hyperion1112_HPC, Hyperion1112_HSS HCVE EPM Server and EPM Client Tools Improvements.

An early release of 'Hyperion' and 'BI' menus in Diagnostic Assistant is bundled with RDA 8.03. Explore these new features by

  • Navigating into an RDA 8.03 unzipped home on Microsoft Windows (or Unix/Linux)

    1. \rda\da\ (or /rda/da/)
    2. >da.cmd menu (or > menu)
    3. >da.cmd startweb (or > startweb)
    4. Point browser to "http://localhost:8888" (user 'admin'; password 'welcome1')
    5. >da.cmd stopweb (or > stopweb)

Download the newest version via the Knowledge article:

 "Remote Diagnostic Agent (RDA) - Getting Started"
Doc ID 314422.1

For details on how to use RDA specifically for the EPM and BI products refer to:

"Business Analytics Instrumentation Index [Video]"
Doc ID 1514548.1

Wednesday Jan 08, 2014

Remote Diagnostic Agent 8.02 is now available

(in via Maurice)

The Remote Diagnostic Agent 8.02 was released on 15 December 2013.

This version has five new Hyperion modules within the RDA profiles:

  • Collects Oracle Hyperion Financial Data Management Information (BI.FDM module)
  • Collects Oracle Hyperion Disclosure Management Information (BI.HDM module)
  • Collects Oracle Hyperion Profitability & Cost Management Information (BI.HPC module)
  • Collects Oracle Hyperion Performance Scorecard Information (BI.HPS module)
  • Collects Oracle Hyperion Strategic Finance Information (BI.HSF module)

Note that Remote Diagnostic Agent requires the run of Hyperion profiles (not individual modules).  A Hyperion profile name begins 'Hyperion1112_' and concludes with the key module abbreviation in capitals.

It is recommended that the ORACLE_HOME of the Oracle database client be defined (set ORACLE_HOME=C:\Oracle\Middleware\jdk160_21) for the EPM Server hcve Tool (rda.cmd -T hcve) and Hyperion profiles which collect information from the Hyperion Oracle database registry.

Download the newest version via the Knowledge article:

 "Remote Diagnostic Agent (RDA) - Getting Started"
[Doc ID 314422.1].

For details on how to use RDA specifically for the EPM and BI products refer to:

"Business Analytics Instrumentation Index [Video]"
[Doc ID 1514548.1]

Thursday Jul 25, 2013

Remote Diagnostic Agent (RDA) 8 now available

 (in via Maurice)

Remote Diagnostic Agent (RDA) version 8 was released this week (23 July 2013) after extensive testing.

This most recent version should now be used in preference to earlier RDA versions.  The downloads are available in the following knowledge article on My Oracle Support:

Remote Diagnostic Agent (RDA) - Getting Started [Doc ID 314422.1]

Around 216 bugs and enhancements were handled in the process of updating RDA from version 4.31 to version 8.00.

A regular user of RDA will not see many changes as very few modifications have been made to the interface - however of interest:

  • The default output will go into a sub-directory named, "output", that is created on the fly.
  • The chief addition has been the case sensitive (miniscule) parameter, "-s <directory>".  It creates a collector file with the same name appended with ".cfg" as well as a directory with the same name in which the output accumulates.
  • The <directory>.cfg file is located in the directory that RDA was executed from.
  • To improve security, passwords are no longer stored in plain text in the *.cfg file.

The profiles which begin "Hyperion1112_" request the unambiguous path for 'Middleware home' environment variable as opposed to one of the Oracle Homes. RDA modules (all caps names) should not be called directly for Hyperion collections. Profiles (mixed case names starting 'Hyperion1112_') should be called instead.

Hyperion and OBIEE specific improvements are summarized as follows:

  • HCVE: Corrected memory detection, provided version option, improved port detection, improved prior install detection, improved NPTL version detection, proper processor speed is recorded.

  • Hyperion1112_HPSV: Log collection for Hyperion Provider Services has been expanded (especially on Linux).

  • Hyperion1112_EAS: Log collections for Essbase Administration Services have been expanded (especially on Linux).

  • Hyperion1112_HPL: Hyperion Planning start and stop scripts and more logs are now collected.

  • Hyperion1112_HIR: Hyperion Interactive Reporting logs on Linux are now collected and ambiguities in prompts have been removed.

  • Hyperion1112_ESS: Essbase security dumps, logs, and start scripts are now collected.

  • Hyperion1112_EPM: Improved logs and registry dump are now collected and collections no longer crash on Linux.

  • OBIEE: a new Oracle Exalytics module has been released in RDA 8 and an hcve module has been updated.

NOTE: Unfortunately repository database logins are not functioning in the Hyperion profiles of RDA (Oracle, SQL Server, DB2)


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.
Lia, Torben, Paul, Julie


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