(in via Torben)
With all the tools we provide to make things easier to troubleshoot your product issues, its not difficult to miss the odd one that may be just what you need.
One of the things that has always made me personally unhappy was that there was no user interface to Remote Diagnostic Agent (RDA), except for the command line.
From my point of view, a tool that exists to assist people with troubleshooting should be easy and intuitive to use. It should make things easier, not more complex. And command lines, powerful as they are, may scare users away.
I then learned about Diagnostic Assistant and
that it is pretty much an out of the box GUI to RDA.
So Diagnostic Assistant (DA) should make things a lot easier when you are asked to provide an RDA Profile on your next SR.
And here is how it is used:
All you need to do is:
- download the latest DA/RDA bundle from the "RDA - Getting started" Doc ID 314422.1
- deflate in a directory of your choice
(we usually prefer this to be below the EPM home: "...\Oracle\Middleware\EPMSystem11R1" or on *NIX systems: ".../Oracle/Middleware/EPMSystem11R1" )
- switch to the .../Oracle/Middleware/EPMSystem11R1/rda/da subdirectory and
- start the webUI with
da.<ext> startweb pass=<password>
(<ext> would be either .cmd on windows, .sh on *NIX; <password> is a password of your choice)
This is pretty much the only bit of code that you would need to remember and it is also in the help.
On *NIX just run "da.sh" and on windows run "da.cmd menu" to get the syntax in case you forget.
What you'd see now should be similar to this:
(click to open full size in new tab)
Your next step is to navigate the web interface at the given address (here: http://<servername>:8888/index.html) .
Your login is "admin" with the <password> that you just specified.
For a typical Hyperion Profile you would select the steps:
1) select your Product Line
2) select in more detail
3) select your actual product
4) select the profile associated with your product
5) and run it (note that DA already detects the PATH to EPM home and Oracle Home if needed)
Once you have clicked the "run" button DA will then create a RDA Profile output under:
including the zipped and the deflated version which are conveniently displayed in your browser window already.
Other collections like the one for the OS are just as easy to run:
example for an OS collection
In the DA menu under MOS Tools you then find "MOS upload" where you can specify your MOS username and password and specify the SR that you want to upload this collection to.
Once you are finished with DA, you can go back to the command line that you used to start up DA and now simply stop it with:
So - next time that you are asked to provide a RDA Profile for a Service Request, simply kick off DA and with a few clicks you have the desired collection done and uploaded.
Here's more information we've posted on the blog about RDA
(post and layout: Torben; authorized: Lia)