Friday May 08, 2015

Premier Support for EPM Release 11.1.2.x Ends April 30, 2015 for IR, PR, WA, HPS, IMP, SOP

Please be advised that Premier Support for the following 11.1.1.2.x EPM products:
  • Hyperion BI+ (Interactive Reporting, Web Analysis and Production Reporting)
        -   See the appropriate SOD documents for other pertinent details; an exception applies for Web Analysis when used with an EPM application product
        -   Timelines for Financial Reporting follow the timelines of the related application product
  • Hyperion Performance Scorecard
  • Oracle Integrated Margin Planning
  • Oracle Strategic Operational Planning

ended on April 30, 2015 as documented in the Lifetime Support Policy.  This marks the first time that Oracle’s Hyperion customers have the opportunity to purchase Extended Support for a product release.

Beginning May 1, 2015 new bugs and fixes for the products listed above will only be created for those customers that have purchased Extended Support.

Sustaining Support is available for those customers that do not purchase Extended Support. 

Please see the Lifetime Support Policy for further information about the Lifetime Support stages.

Reference Materials

Doc ID 1617238.1 Oracle Enterprise Performance Management Software Error Correction Policy

Doc ID 1590676.1 Oracle Enterprise Performance Management 11g Grace Periods for Error Correction

Doc ID 1901891.1 Hyperion Performance Scorecard Statement of Direction 

Doc 1907819.1 Oracle Hyperion BI+ Interactive Reporting Statement of Direction

Doc 1932533.1 Oracle Hyperion BI+ Production Reporting Statement of Direction

Doc 1932177.1  Oracle Hyperion BI+ Web Analysis Statement of Direction

·

Monday Oct 15, 2012

OBIEE 10g premier support ends Mid 2013

To give all OBIEE users a fair warning ahead of time.

Please be aware that the Premier Support product lifecycle for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x is ending in July 2013 as of the  lifetime Support policy.

OBIEE 10g statement of direction

Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x will be in Sustaining Support phase.
"Sustaining Support" does NOT include:

  • New program updates, fixes, security alerts, and critical patch updates
  • New tax, legal and regulatory updates
  • New upgrade scripts
  • Certification with new third party products/versions
  • 24 hour commitment and response guidelines for Severity 1 service requests as defined in the Severity Level section in the Oracle Technical Support Policies document linked below.

We are encouraging you to move to OBIEE 11gR1.

For more details please see the following documents on
My Oracle Support ( https://support.oracle.com):

"Premier Support Ends Dec 31 2011 for Oracle Fusion Middleware
10g 10.1.2 & 10.1.4" (  Doc ID 1290974.1)


About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.
Authors:
Lia, Torben, Paul, Julie





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