Tuesday Mar 10, 2015

My Oracle Support Community - New Rewards and Recognition Program

My Oracle Support Community recently introduced the:

NEW Rewards and Recognition Program.


Using the My Oracle Support Community (MOSC) is a great way to get answers to your questions, collaborate with others and share your product knowledge.

If you've ever been part of an online community, you are likely to have experience with a content rating, or user rating system. When a community member posts something meaningful or highly relevant, other users can flag or mark the content as such.

The Oracle Community has had a content and user rating system for some time. With the My Oracle Support (MOS) 15.1 release, an enhanced Rewards and Recognition program was implemented, that includes new user levels, visual perks, badges, and achievements. The changes increase the visibility of quality contributors, giving participants a more flexible, fun way to share knowledge and work within the community while increasing the value of content.

We highly recommend checking out the new program ...

To learn more:

If you would like to provide feedback on the new program, visit the MOSC Thread:
New Reward & Recognition program!


My Oracle Support Community - Business Analytics (BI & EPM)

MOSC - Business Intelligence MOSC - Oracle Hyperion EPM


Friday Sep 05, 2014

Logging a SR: New Guided Resolution Feature in MOS

(in via Lia)

Anyone logging Service Requests in the last month or so would have noticed changes to some of the options made available to you.

Oracle has enhanced My Oracle Support (MOS) to provide a new Guided Resolution feature to help streamline the process for solving common software and hardware issues.

The feature was introduced in MOS 14.3, released July 2014.
It is designed to guide you to a technical resolution for known issues by using fact-driven logic based on your specific situation and/or configurations.

The example below shows what you will see if a guided resolution flow is available, in this case for Essbase / Shared Services

Essbase Guided Resolution

(click to enlarge in new tab)

The aim is for users to get access to Oracle best practices for diagnosing issues across key product areas while retaining the flexibility of filing an SR in the event that a solution is not found.

The following screen shot shows the start of guided resolution with the list of options available to you

Guided Resolution Essbase details

(click to enlarge in new tab)



Click here to reference the official statement on the  Guided Resolution Feature (PDF).

Please be aware that Guided Resolutions are being constantly improved with new flows and will incorporate more products


We encourage you to send feedback on your experience by selecting the "Contact Us" link from  My Oracle Support then selecting "General Issues" >> "Software-MOS Feedback".

Your feedback helps drive our ongoing efforts to enhance your My Oracle Support experience.

(Text and Picture: Lia; Layout: Torben)

Thursday Jul 17, 2014

My Oracle Support Accreditation For Business Analytics

The My Oracle Support Accreditation Program offers a modular learning path that provides an opportunity to test your expertise with My Oracle Support and the support of Oracle products.

The MOS Accreditation Series is designed to increase your expertise with My Oracle Support (MOS) core functions and to help build skills to leverage solutions, tools, and knowledge.

Following this learning path will deepen the understanding of supporting Business Analytics, detailing how to find answers, ensuring products are certified, and recommended best practices to maintain the Oracle products.


The series content is intended for Oracle Customers who are active users of My Oracle Support. Accreditation is optional & self-paced, and accreditation can be selected at any time.


My Oracle Support Accreditation

The My Oracle Support Level 1 Accreditation Series is considered an important prerequistite for the product specific Level 2 Accreditations. It is highly recommended that Level 1 is completed to ensure there is a solid baseline of expertise on the core features of My Oracle Support, which are built on within the product specific paths.

To get started with the MOS Accreditation Level 1 visit:

My Oracle Support Accreditation Series - Level 1 My Oracle Support
Doc ID 1579751.1



Business Analytics Accreditation

The My Oracle Support Level 2 Accreditation for Business Analytics will provide the knowledge foundation required to effectively support and troubleshoot Business Intelligence (BI) and Enterprise Performance Management (EPM) products - helping you find solutions and answers more quickly in My Oracle Support

This product specific Level 2 Accreditation learning path consists of six (6) short videos. It is then followed by the Accreditation Assessment available online via Oracle University.

To get started with the MOS Accreditation for Business Analytics visit:

My Oracle Support Accreditation Series - Business Analytics
Doc ID 1626104.1



To view all available My Oracle Support Accreditation series or for additional information visit:

My Oracle Support Accreditation
Doc ID 1583898.1 - Series Index
Doc ID 1585906.1 - Frequently Asked Questions (FAQ)

Wednesday May 07, 2014

My Oracle Support Accreditation For Business Analytics

Oracle is proud to announce a NEW My Oracle Support Accreditation Program for Business Analytics.

The My Oracle Support Accreditation Program offers a modular learning path to provide Users with the opportunity to test their expertise of My Oracle Support and Oracle products to become support Accredited.

Accreditation is optional and self-paced. Users can select accreditation at any time.


Business Analytics Accreditation

The Business Analytics - Accreditation Learning Path program consists of six (6) short videos followed by the Accreditation Assessment online via Oracle University.

For the program guide links visit:

My Oracle Support Accreditation Series - Business Analytics
Doc ID 1626104.1


This accreditation will provide the knowledge foundation required to effectively support and troubleshoot Business Intelligence and Enterprise Performance Management products - helping you find solutions and answers more quickly in My Oracle Support.


For additional information on the My Oracle Support Accreditation program visit:

Oracle Support Accreditation - Series Index
Doc ID 1583898.1

Frequently Asked Questions
Doc ID 1585906.1

Friday Apr 25, 2014

New My Oracle Support Community - QMR (Solvency II)

We are pleased to announce the launch of a new EPM Community Subspace:

My Oracle Support Community

QMR (Solvency II)


Oracle Insurance Quantitative Management and Reporting (QMR) is a pre-built application for Oracle Financial Close Suite specifically to address Solvency II reporting requirements. QMR will perform all the necessary calculations/aggregations/consolidations logic based on the necessary risk and actuarial data to produce the Solvency II reports.

QMR (Solvency II) provides:

  • Pre-defined QRT task integration activities for Oracle Hyperion Financial Close Management (FCM)
  • Pre-built QRT asset validations and reporting leveraging Oracle Hyperion Financial Data Quality Management (FDM)
  • A complete Oracle Hyperion Financial Management (HFM) application including metadata, rules, forms and reporting

We hope to see you within this new Community Subspace.

My Oracle Support Community - Oracle Hyperion EPM

Thank you for being part of our growing Communities.

To keep up todate with this new QMR subspace and for all other EPM/BI Product subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

Monday Feb 17, 2014

My Oracle Support Community - Subspaces

Further to our previous posting  "My Oracle Support Community - The New Look" (31-Jan-2014), here a few more details to assist with the new My Oracle Support Community (MOSC). 

The Business Analytics (BI/EPM) subspaces "Overview" pages can be quickly accessed via these quick links (NOTE: "My Oracle Support" login is required):

  • Business Intelligence
BI Patch Reviews
Certifications for BI
OBIA
OBIEE
Oracle Endeca Information Discovery
  • Oracle Hyperion EPM

HFM
Hyperion Certification for EPM
Hyperion Essbase
Hyperion FDM
Hyperion Financial Close Management
Hyperion Other Products
Hyperion Patch Reviews
Hyperion Planning
Hyperion Reporting Products

The "Overview" page also provides functionality that includes both locating posts via a Search and filtering via Tags, along with options to Start a Discussion, setting to turn on Email Notifications and Communications Tracking for that subspace.

Select the "Content" tab to access all the new and previous Community Discussions and Documents.  Viewing any of these individual posts will provide the options to turn on email and/or "Communications" tracking for that post only - ensuring you are kept up to-date with any future thread updates on that post.


For the EPM and BI Product spaces and subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

For additional information review the previous Blog post  "My Oracle Support Community - The New Look" which provides details for two offerings that will assist in getting you started:

  • New "How To Series" Videos
  • Live Webcast sessions

These provide an overview of the new platform, steps on completing your profile setup, details on starting and reply to community discussions, and information on participating within the community.

About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska(€)oracle.com
torben.hein(€)oracle.com
paul.anderson(€)oracle.com
julie.foster(€)oracle.com





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