Wednesday Jul 27, 2016

New Features, UX Enhancements in Upcoming My Oracle Support Community Upgrade

Explore the New Features, UX Enhancements in Upcoming My Oracle Support Community Upgrade

On July 29, 2016, My Oracle Support Community will undergo a platform upgrade. Once the upgrade is complete, the core user experience should remain largely the same, with minimal changes to the overall look and feel. For current MOS Community users the change should be virtually seamless.

The upgrade also introduces new usability features and improvements to help increase productivity.

What's New
Better Searching
The system automatically searches by keywords and wildcards without requiring additional input from the user, improving search logic and returned results. Displayed results get a face lift with a clearer, more consistent presentation.
Customizable Views
From your personal home space, use direct links to Your Content and Your Spaces. Explore Your View from the Inbox which you can personalize to display content from threads, people, places (community spaces), streams, and more.
Easier Content Tagging
You now have the ability to follow a keyword tag in any custom stream. To access this feature, go to News and create or edit a custom stream.
Updated Breadcrumb Navigation
The breadcrumb page navigation was moved into a pulldown menu just below the space heading area at the top of the screen (look for the pull down arrow next to current space / location name).

Find out more in the release highlights:

Let the MOS Community team know how the new features are working or suggest new ideas and improvements in their dedicated community space. They'd love to hear from you.

Tuesday May 26, 2015

My Oracle Support - Essentials Webcast Series

The My Oracle Support (MOS) Essentials Series brings interactive expertise straight to your desktop.

This program provides tips and tricks on how to effectively work with Oracle Support, and take advantage of the PROACTIVE tools that are provided with your Oracle Support contract.

My Oracle Support Essentials Webcast Series - Schedule
Doc ID 553747.1

The MOS Essentials Webcast Series offers live presentations and covers many topics that assist in improving support interactions.

Topics include:

  • My Oracle Support New Features
  • Working Effectively with Support
  • Using My Oracle Support
  • Oracle Cloud Support
  • Finding Answers in My Oracle Support
  • Getting Started with My Oracle Support Community (MOSC)
  • My Oracle Support Community (MOSC) Best Practices for Advanced Users
  • Service Request Flow and Best Practices
  • Support Configuration Based Services Essentials
  • Hardware Support Best Practices
  • Customer User Administration
  • Understanding Support Identifier Groups

Getting Started:

Locate the Webcast session of interest in Doc ID 553747.1. View the scheduled times and language for the live sessions, and Register.

The Doc ID 553747.1 contains a description of each of these sessions, and also provides access to the PDF of the Presentation and the Recording where available.

Additional Information:

Also available is the MOS "How-to" training series, that provides feature-based training videos arranged by experience level, role or task that is being peformed.

How to use My Oracle Support - How-to Training Video Series
Doc ID 603505.1

This training collection of videos and quick reference guides allow you to quickly learn in depth knowledge of the features of MOS in just a few minutes. They are the foundational knowledge you will need if you are considering "My Oracle Support Accreditation". Details for the MOS Accreditation are outlined in:

Oracle Support Accreditation - Series Index
Doc ID 1583898.1

Tuesday Mar 10, 2015

My Oracle Support Community - New Rewards and Recognition Program

My Oracle Support Community recently introduced the:

NEW Rewards and Recognition Program.

Using the My Oracle Support Community (MOSC) is a great way to get answers to your questions, collaborate with others and share your product knowledge.

If you've ever been part of an online community, you are likely to have experience with a content rating, or user rating system. When a community member posts something meaningful or highly relevant, other users can flag or mark the content as such.

The Oracle Community has had a content and user rating system for some time. With the My Oracle Support (MOS) 15.1 release, an enhanced Rewards and Recognition program was implemented, that includes new user levels, visual perks, badges, and achievements. The changes increase the visibility of quality contributors, giving participants a more flexible, fun way to share knowledge and work within the community while increasing the value of content.

We highly recommend checking out the new program ...

To learn more:

If you would like to provide feedback on the new program, visit the MOSC Thread:
New Reward & Recognition program!

My Oracle Support Community - Business Analytics (BI & EPM)

MOSC - Business Intelligence MOSC - Oracle Hyperion EPM

Tuesday Jul 22, 2014

Meet the New Features in My Oracle Support Community

(In via Mel)

When you log into My Oracle Support and My Oracle Support Community you will notice that it looks and feels different than last week.

The system was updated during the weekend to provide you with new features.

My Oracle Support 14.3 Release brings many changes that will help you work more effectively with Oracle Support and  My Oracle Support Community.

To highlight these changes and new features Webcast sessions have been scheduled with a duration of 45 mins.

These essentials sessions are targeted to customers who are routine users of My Oracle Support and want to quickly learn about new features and improvements.

In addition, this session also offers a reference to further Oracle Support learning resources (duration 45 min).

You can register for an upcoming live session via:

My Oracle Support Essentials Webcast Series
- New Features in My Oracle Support 14.3

Doc ID 1907477.1

If you like to find out more visit::

How to use My Oracle Support
- Training Video Series [Video]

Doc ID 603505.1

The following provides direct links to ...

My Oracle Support Community Training Videos:

Watch : My Oracle Support Community Platform Overview (10:22)

Watch : How to complete your My Oracle Support Profile (08:23)

Watch : How to start a discussin in the My Oracle Support Community (08:11)

Watch : How to reply to a discussion in the My Oracle Support Community (08:35)

Got questions about the new features?

Try out the new ASK Feature in the:
Using My Oracle Support Community

Friday Apr 25, 2014

New My Oracle Support Community - QMR (Solvency II)

We are pleased to announce the launch of a new EPM Community Subspace:

My Oracle Support Community

QMR (Solvency II)

Oracle Insurance Quantitative Management and Reporting (QMR) is a pre-built application for Oracle Financial Close Suite specifically to address Solvency II reporting requirements. QMR will perform all the necessary calculations/aggregations/consolidations logic based on the necessary risk and actuarial data to produce the Solvency II reports.

QMR (Solvency II) provides:

  • Pre-defined QRT task integration activities for Oracle Hyperion Financial Close Management (FCM)
  • Pre-built QRT asset validations and reporting leveraging Oracle Hyperion Financial Data Quality Management (FDM)
  • A complete Oracle Hyperion Financial Management (HFM) application including metadata, rules, forms and reporting

We hope to see you within this new Community Subspace.

My Oracle Support Community - Oracle Hyperion EPM

Thank you for being part of our growing Communities.

To keep up todate with this new QMR subspace and for all other EPM/BI Product subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

Monday Feb 17, 2014

My Oracle Support Community - Subspaces

Further to our previous posting  "My Oracle Support Community - The New Look" (31-Jan-2014), here a few more details to assist with the new My Oracle Support Community (MOSC). 

The Business Analytics (BI/EPM) subspaces "Overview" pages can be quickly accessed via these quick links (NOTE: "My Oracle Support" login is required):

  • Business Intelligence
BI Patch Reviews
Certifications for BI
Oracle Endeca Information Discovery
  • Oracle Hyperion EPM

Hyperion Certification for EPM
Hyperion Essbase
Hyperion FDM
Hyperion Financial Close Management
Hyperion Other Products
Hyperion Patch Reviews
Hyperion Planning
Hyperion Reporting Products

The "Overview" page also provides functionality that includes both locating posts via a Search and filtering via Tags, along with options to Start a Discussion, setting to turn on Email Notifications and Communications Tracking for that subspace.

Select the "Content" tab to access all the new and previous Community Discussions and Documents.  Viewing any of these individual posts will provide the options to turn on email and/or "Communications" tracking for that post only - ensuring you are kept up to-date with any future thread updates on that post.

For the EPM and BI Product spaces and subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

For additional information review the previous Blog post  "My Oracle Support Community - The New Look" which provides details for two offerings that will assist in getting you started:

  • New "How To Series" Videos
  • Live Webcast sessions

These provide an overview of the new platform, steps on completing your profile setup, details on starting and reply to community discussions, and information on participating within the community.


This blog talks about the latest news and upcoming events regarding Oracle EPM abd BI.
Tanya Heise


« July 2016