Wednesday Mar 19, 2014

Hyperion Product Name Changes in My Oracle Support

Within My Oracle Support (MOS) some changes have been made to the following Hyperion product names:

Previous Product Name New Product Name
Hyperion Profitability Hyperion Profitability and Cost Management
Hyperion Financial Close Analytics Dashboard Oracle Financial Management Analytics
Hyperion Business Performance Management Hyperion Enterprise Performance Management Architect
Hyperion FDM Essbase Adaptor Hyperion FDM Essbase Adapter

These changes will be seen in the MOS Service Requests and Knowledge sections. This aligns the names of the products across all MOS sections.

Details for this change are also outlined in the Knowledge article:

  • Hyperion Product Name Changes for Hyperion Profitability, Hyperion Financial Close Analytics Dashboard, Hyperion Business Performance Management, and Hyperion FDM Essbase Adaptor [Doc ID 1636212.1]

Monday Feb 17, 2014

My Oracle Support Community - Subspaces

Further to our previous posting  "My Oracle Support Community - The New Look" (31-Jan-2014), here a few more details to assist with the new My Oracle Support Community (MOSC). 

The Business Analytics (BI/EPM) subspaces "Overview" pages can be quickly accessed via these quick links (NOTE: "My Oracle Support" login is required):

  • Business Intelligence
BI Patch Reviews
Certifications for BI
Oracle Endeca Information Discovery
  • Oracle Hyperion EPM

Hyperion Certification for EPM
Hyperion Essbase
Hyperion FDM
Hyperion Financial Close Management
Hyperion Other Products
Hyperion Patch Reviews
Hyperion Planning
Hyperion Reporting Products

The "Overview" page also provides functionality that includes both locating posts via a Search and filtering via Tags, along with options to Start a Discussion, setting to turn on Email Notifications and Communications Tracking for that subspace.

Select the "Content" tab to access all the new and previous Community Discussions and Documents.  Viewing any of these individual posts will provide the options to turn on email and/or "Communications" tracking for that post only - ensuring you are kept up to-date with any future thread updates on that post.

For the EPM and BI Product spaces and subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

For additional information review the previous Blog post  "My Oracle Support Community - The New Look" which provides details for two offerings that will assist in getting you started:

  • New "How To Series" Videos
  • Live Webcast sessions

These provide an overview of the new platform, steps on completing your profile setup, details on starting and reply to community discussions, and information on participating within the community.

Monday Aug 26, 2013

My Oracle Support Meet Up Event (within OpenWorld 2013)

(in via Mel)

Imagine you have spent a second long exhausting day at Oracle OpenWorld 2013....

Imagine you are now hungry, thirsty, want to rest your feet for a while and chat with people of similar occupation

Imagine someone now offers you this:

Looks inviting - doesn't it?

That is exactly why Oracle Support is hosting an MOS Community meeting at the end of day 2 of Oracle Open World 2013.

You probably already know that the OpenWorld will take place in San Francisco (US) from September 22nd to 26th, but the MOS Community meeting on

Monday, September 23, 2013 from 6:30pm – 9:30pm

may have slipped your attention.

Well - snacks and drinks are on the tab of Oracle Support at that meeting, and you may have the chance to put a face to some of the names you see posting in the community.
The good thing is: admission to the meeting is free, only pre-registration is required.

So with this you are invited to head over to the Oracle Communities, where you find the link to registration for this event and to the Oracle OpenWorld Website.

MOS Community

Want to know more or share information relating to your Oracle Products?

Join our MOS community today.

Thursday May 09, 2013

We will be right back - My Oracle Support Communities Maintenance

(in via Mel)

When you log into My Oracle Support Communities and select the Main Home page, you will see the following message:

Effective immediately there will be a maintenance window for My Oracle Support Community
daily at 2100 PT US (convert time zone) for 40 minutes,
My Oracle Support Community will be unavailable during this time.

Thank you for using My Oracle Support Community and thank you for your patience.

(additional - via Mel)

"The Communities decided that 2000 PDT suit them better for a little break ( more biscuits ?) so please join them again at 2100PDT.
We apologise if you have encountered any issues during downtime we advertised previously , but who can resist a nice biscuit?"


The same message is also visible in all Hyperion and BI Communities - in case you use bookmarks for fast and easy access to your Community (*hint* *hint*)

See - there is nothing to worry about, just a quick break and the Communities are back up ready for your questions.

Tuesday Feb 28, 2012

Essbase Patch Set released (for Oracle Exalytics)

guest article by Nancy Dailey:

Oracle is pleased to announce that the Oracle Hyperion Essbase, Essbase Administration Services and Analytic Provider Services v11. Patch Sets are generally available via My Oracle Support.

These Patch Sets contain defect fixes and changes that are specific to the Oracle Exalytics In-Memory machine.

You should install this Patch Set only in the following circumstances:

  • You are installing Essbase on the Exalytics In-Memory Machine, or
  • There is an urgent need for a defect fix that is included in this Patch Set

Customers considering this Patch Set for a platform other than the Exalytics In-Memory Machine should carefully review the list of fixed defects, known issues and deprecated functions. If there is not a true urgent need for a defect fix included in this Patch Set, Oracle recommends customers install the upcoming Enterprise Performance Management (EPM) release, which will contain an update, instead of this Patch Set.

To check the availability of the EPM release prior to installing this Patch Set Update, visit the Oracle Software Delivery Cloud (

Oracle highly recommends that you do extensive testing before making this patch available in a general production environment.

This patch is available on the following platforms:

  • Microsoft Windows (32-bit)
  • Microsoft Windows x64 (64-bit)
  • Linux x86 (64 bit)

1. Log into My Oracle Support.
2. Choose the Patches & Updates tab
3. Perform a search for Patches.

Review each Product Readme carefully as there are prerequisites and deprecated functions that may affect your decision to apply these patches.

Essbase Server v11. Patch ID 11865143
Essbase Client v11. Patch ID 11865133
Common Runtime Client v11. Patch ID 12911847
Essbase Administration Server v11. Patch ID 12680469
Essbase Administration Services Console: Patch ID 12680465
Analytic Provider Services v11. Patch ID 11892451

CAUTION: The Essbase security file (essbase.sec) in PS is incompatible with Essbase or, which are the supported releases for this patch.
Therefore, if you apply the Essbase Server patch, that patch cannot be rolled back.
You can, however, rollback the Essbase Client and Common Runtime Client patches.

Tuesday Feb 07, 2012

Hot Topics on MOS and patches

  • Did you miss the latest patch set for your product?
  • Did you ever wonder where other people get the fresh information from?
  • Are you tired of searching for new fixes for Bugs?

How about signing up for some personalized newsfeed?

See our KM note  "Use My Oracle Support Hot Topics Email and Never Miss an Important Update (Doc ID 793436.1)"

It takes you step by step through the process of signing up for your Product and the news you want to receive on it.

(credits to Dan Henderson, who pointed us to this note)

Thursday Nov 03, 2011

Advisor Webcast: How to resolve your EPM and BI technical issues faster.

Live Advisor Webcast: How to resolve your EPM and BI technical issues faster.

This one-hour Oracle Advisor Webcast is recommended for technical and functional users who are responsible for resolving issues with Oracle Enterprise Performance Management and Business Intelligence (Hyperion and OBIEE) products.

You can register for this free live Webcast through My Oracle Support:

internal link - 22nd November 2011, 10 am GMT (5 am EST)


internal link - 22nd November 2011, 5 pm GMT (12 pm EST)

Topics will include:

  1. Resolving technical issues yourself. The quickest way to resolve EPM and BI software problems
  2. Logging a Service Request. How to efficiently work with Oracle support and speed up resolution process.
  3. Troubleshooting your EPM and BI software.

This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.



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