Saturday Dec 19, 2015

Oracle Support - Technical Support and Lifetime Support Policy

Oracle Support Website provides information on Product Support and Support Resources. Amongst these are Technical Support Policies, Lifetime Support Policy and EPM Error Correction documents.


To assist in locating these documents, a Bookmark section has been made available within this Blog:

"Oracle Support"

This is located in the right side column when viewing the posts via:

Business Analytics - Proactive Support

Note: not available by RSS or Atom streams.

The following list provide the links and details of each of these current Blog Bookmarks. These include references to Oracle Website pages, along with direct links to PDF documents and My Oracle Support Knowledge Articles.


Oracle Support Services and Resources
Oracle Support website providing information Product Support and Support Resources.


EPM Error Correction Policy (login required)
Oracle Enterprise Performance Management Software Error Correction Policy (Doc 1617238.1)


EPM 11g Grace Periods for Error Correction (login required)
Oracle Enterprise Performance Management 11g Grace Periods for Error Correction (Doc ID 1590676.1)


Oracle Technical Support Policies - General
Provides access to all Oracle Technical Support Policies documents


Oracle Software Technical Support Policies (PDF)
The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies


Oracle Lifetime Support Policies - General
Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications


Lifetime Support Policy: Oracle Fusion Middleware Products (PDF)
Lifetime Support Policy: Oracle Fusion Middleware Products (PDF) details for Business Intelligence - includes OBIEE, OBIA, EPM


Lifetime Support Policy: Oracle Applications (PDF)
Lifetime Support Policy: Oracle Applications (PDF) details information for Hyperion and Enterprise Performance Management (EPM) products.


Supported Platforms - BI
Oracle Fusion Middleware Supported System Configurations and Requirements, including OBIEE.


Supported Platforms - EPM
Oracle EPM Supported Platforms website contains links to documents providing supported platform information for Premier Supported, Oracle EPM System products.



Tuesday Dec 15, 2015

Fusion Middleware Lifetime Support Policy Update (December 2015)

Oracle Product Management have advised the Fusion Middleware - Lifetime Support Policy was recently updated.

This document contains the Lifetime Support details relating to the Oracle's Hyperion software releases, and now includes information pertaining to:

Oracle Fusion Middleware 12c Certifications

The document is available from Oracle Support website (PDF direct link):

Lifetime Support Policy: Oracle Fusion Middleware Products

New entries have been made for:

  • Oracle Fusion Middleware 12.2.x
  • Oracle Business Intelligence Applications 11.1.1.10.1
  • Oracle GoldenGate Monitor 12.2.1
  • Oracle GoldenGate Veridata 12.2.x

An update has been done for:

  • Oracle Crystal Ball 11.1.2.x (support dates extended)

To learn about the Oracle Lifetime Support Stages, Lifetime Support Exclusive Benefits and to access the related Oracle Lifetime Support documentation visit the Oracle webpage:

Oracle Lifetime Support Policies

MORE INFORMATION:

  • Oracle Premier Support - Overview
  • Oracle Advanced Customer Support - Overview
  • Enterprise Performance Management Error Correction Policy - Blog post

Wednesday Feb 27, 2013

EPM System 11.1.1.x is approaching End of Premier Support

(in via Mel)

Are you still running on EPM 11.1.1.x?

Then it may be a good time to upgrade to EPM 11.1.2.x as the Premier Support for 11.1.1.x  is coming to an end in July 2013.

After July 2013, Sustaining Support will continue to be provided in accordance with  Oracle's Lifetime Support Policy

Upgrading also allows you to benefit from the new features in EPM 11.1.2.x

If you like to read more, check out  KM Doc ID 1511588.1

About


This blog talks about the latest news and upcoming events regarding Oracle EPM abd BI.
Author:
Tanya Heise




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