Thursday Jan 29, 2015

Enterprise Performance Management Error Correction Policy

(in via Susan)

Oracle recently published the Enterprise Performance Management Error Correction Policy.  This document describes how Oracle delivers error correction (fixes) for Oracle Enterprise Performance Management (EPM) in the form of Patch Sets, Patch Set Updates (PSU) and Patch Set Exceptions (PSE) for releases under Premier and Extended Support, and the grace periods for which prior Patch Sets and Patch Set Updates are eligible for correction.  The document complements the Lifetime Support and Technical Support Policies.   

For information on the Oracle Enterprise Performance Management Error Correction Policy, visit the My Oracle Support articles:


Oracle Enterprise Performance Management Software Error Correction Policy
Doc ID 1617238.1

Oracle Enterprise Performance Management 11g Grace Periods for Error Correction
Doc ID 1590676.1


Understanding the Error Correction Policy and the related grace periods is important when planning a proactive maintenance strategy.  Within the lifecycle of a release, each version has a specific end of corrective maintenance as defined by the “grace period end date.”  Please note that the new policy supersedes and extends the grace periods specified at the end of the Hyperion tables in the Lifetime Support Policy.  

Additional information for Oracle Premier Support, including Oracle Technical Support Policies and Oracle Lifetime Support Policies, is availabe via:

Oracle Premier Support



Monday Sep 23, 2013

Fusion and EPM lifetime extended

Monday, eh?

I'll make this post a quick and easy one:

Good news: one less thing to worry about.

We extended the lifetime support for
Fusion and EPM

So what exactly happened?
Oracle extended the three dates for the life cycle of Fusion and EPM to be


(please be aware that this only goes for some defined versions, usually the latest ones. Older releases may still carry the previous announced dates. Make sure to download and save a copy of the current lifetime policy for your reference)

So what do the terms "Premier", "Extended" and "Sustaining" Support mean? Let us have a look at the definition:


    (click to enlarge)

    For a more detailed overview of what is included in the lifetime support policy you should visit this site.


    About


    This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

    Authors:

    italia.nowodworska@oracle.com
    torben.hein@oracle.com
    paul.anderson@oracle.com
    julie.foster@oracle.com





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