Wednesday Feb 12, 2014

OBIEE certification against Web Browsers

(In via Julie)

One of the most common questions coming into Oracle Support is about Certification of OBIEE against various web browsers.

In the past there have been numerous articles relating to one or some of the browsers... well now we've gone ahead and consolidated this information into a single article:

OBIEE 11g - Browser Certification Advisor
Doc ID 1615805.2

Please go ahead and bookmark it. The advisor will be updated regularly and we hope it will become your single source of truth for browser certification information.

Feel free to add comments to the article or here in the blog if you want to find out more information, we're always seeking to improve on the information that's available.

Tuesday Sep 03, 2013

EPM / OBIEE certification with MS Office 2013

Part 3 of our little series about compatibility will deal with :

  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So here we go

"Office 2013 compatibility" 

EPM and Office 2013

As searching the certification for SmartView did not bring back any results, I used a simple MOS search for "SmartView Office 2013" and instantly got the  KM Doc 1564743.1 back that states:

"SmartView is now independent of the EPM portfolio release schedule and has targeted Office 2013 support for later this summer in the next PSU release, 11.1.2.5.000. (modified June 2013)"

Now - that seemed rather easy - so how about the other one?

OBIEE and Office 2013

For OBIEE the answer was more difficult to find via MOS.
A direct search for "OBIEE Office 2013" returned a series of documents, but none of them seemed directly related to the question at hand.

So what to do now? I fell back on the good old compatibility matrix. Lucky as I am, during that search a doc came up titled: "Oracle Business Intelligence Support Matrix - Product Compatibility Information (Doc ID 1526630.1)" which most likely would contain what I was looking for.

Having a closer look at that one, I found a link in it:  http://www.oracle.com/technetwork/middleware/bi-enterprise-edition/bi-11gr1certmatrix-166168.html


(click to enlarge)

Of course it would have been easier to simply use the certification tab again, as that one DOES actually include the compatibility for OBIEE with Office:


(click to enlarge)

Both ways are consistent in telling us:

Office 2013 is not yet supported by OBIEE (or by SmartView with OBIEE).


General Certification Information

So what did we learn by this? The compatibility matrix is always a way to find out about compatibility of products - next to a MOS search, the certification tab and the communities.The results might be more difficult to read and are hidden deep within technet and the documentation, but they do exist and provide answers.

So here are a few links that might come in handy when looking for certification information via platform matrices:

  • Links to all Fusion Middleware compatibility matrices can be found here
  • All EPM Compatibility matrices can be found here
  • (more specifically) the one for EPM 11.1.2.x is here.

And for Business Intelligence you find the compatibility matrix

Thursday Aug 29, 2013

EPM / OBIEE certification with Windows 2008

When working in Support, there are some questions that are asked over and over again.
One typical type among these are questions of compatibility or certification.
With every release of a new OS, a new patch to an OS a new browser, a new Java version etc. users are worried, confused, irritated and most of all in need to find out:
  • Does this new version of X work with my existing version Z?
  • If we want to use the new version X of this program - what version does Z need to be to cater for that?
  • Is X certified (supported) with Z?
  • Where do I find information for the compatibility?
Over the next week(s) I will bring out a number of posts that deal with this kind of thing with regards to EPM / OBIEE
  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So let us continue with the second

"Windows 2008 compatibility" 

EPM and Windows 2008

Answer as of the certification Tab in MOS:
 "Oracle Enterprise Performance Management System 11.1.2.2.0 is certified on Microsoft Windows x64 (64-bit) 2008 R2"

 Actually - here is a screenshot of what OSses are supported as of the latest version of EPM:


(click to enlarge)

OBIEE and Windows 2008

Answer as of the certification Tab in MOS:
"Oracle Business Intelligence Enterprise Edition 11.1.1.7.0 is certified on Microsoft Windows x64 (64-bit) 2008 R2"

And as above another screenshot of what OSses are supported by OBIEE right now:


(click to enlarge)


Please note:
Windows 8 is not mentioned on either of these (EPM or OBIEE) so it is not currently certified/supported.
(There may be versions or parts of the software that already supports Windows 8, but either they are not visible in certification yet, or I simply did not find them.)


General Certification Information

As opposed to the post from Tuesday I will not go through the Certification Tab in MOS again. You should understand how that works by now and I will not insult you by further bragging about it. Instead I will make use of your attention and mention our Certification Communities. We do have several:

The bad thing about these Communities is, that you need to log in to actually post in them (just as you would for a support call).

The good thing about them is, that there are multiple people watching the threads and it is likely that you get your answer within a day or even faster. And it is not only ONE person viewing these, but any customer or consultant or support engineer can monitor and post in the communities. So chances are, that your answer is even quicker compared to a support call.


Tuesday Aug 27, 2013

EPM / OBIEE certification with Internet Explorer 10

When working in Support, there are some questions that are asked over and over again.
One typical type among these are questions of compatibility or certification.
With every release of a new OS, a new patch to an OS a new browser, a new Java version etc. users are worried, confused, irritated and most of all in need to find out:
  • Does this new version of X work with my existing version Z?
  • If we want to use the new version X of this program - what version does Z need to be to cater for that?
  • Is X certified (supported) with Z?
  • Where do I find information for the compatibility?
Over the next week(s) I will bring out a number of posts that deal with this kind of thing with regards to EPM / OBIEE
  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So let us start with the first

"Internet Explorer 10 compatibility" 

EPM and IE 10

The answer if Enterprise Performance Management is compatible with MS Internet Explorer 10 can easily be found in  KM Doc 1492671.1

So here is the plain answer as it currently stands:

"Microsoft Windows 8 and Microsoft Internet Explorer 10 are both planned for EPM 11.1.2.3.x
Availability is currently planned for the end of CY 2013."

Make sure to check back on that note, as any future announcement like this is subject to change.

OBIEE and IE 10

For OBIEE the answer is given in the KM Doc 1567907.1 and reads:

"The cause of this issue [... as described in 1567907.1...] is due to the fact that Internet Explorer 10 is not currently certified or supported except for with OBIEE version 10.1.3.4.2" (<-updated see section below)

It also links out to the  OBIEE certification documentation on OTN. The compatibility for OBIEE with various browsers can be found in the documentation there.

General Certification Information

Apart from the obvious way of opening the knowledge base and punching in your product name and the words "IE 10" and hitting enter, there is also a more sophisticated way of dealing with the above questions:

Check the certification tab in MOS.

In our case for the Internet Explorer question we get the following answers for the two products:

and

(click to enlarge)

UPDATE:

My boss pointed out that we did have an earlier blogpost about the IE 10 compatibility with OBIEE:
https://blogs.oracle.com/proactivesupportEPM/entry/obiee10g_ie10

So for the version 10.1.3.4.2 (only!) we have to acknowledge that this version is indeed certified with IE 10.

Unfortunately that one is not yet listed in the compatibility tab in MOS but a KM Doc exists:

OBIEE 10g: Support for Internet Explorer 10 (Doc ID 1569828.1)

And while you are at it, you might as well bookmark this one, which lists the IE support/certification in a nice overview:

OBIEE 10g and 11g: Support and Certification of Internet Explorer Browser Versions (Doc ID 1347987.1)

(We will make sure that KM Doc 1567907.1 gets corrected/updated and apologize for the confusion :-) )

Friday Apr 26, 2013

Locating Certification Information for OBIEE

We've just uploaded a new 4 minute video showing how to quickly find OBIEE certification information in MOS.

There's been  a lot of progress in the way certification information can be found, if you have the time please take a look.

(edit - the video had to be removed from YouTube due to legal reasons - you can now find it in  KM Doc EPM Support Matrix - Product Compatibility Information [ID 1507504.1]  )

Tuesday Feb 12, 2013

Where are your questions now?

Based on the fact that compatibility questions are asked in a good percentage of Support Cases (SRs), it seemed necessary to decipher this area for our customers.

Initiatives included the MOS "Certification"-Tab that you can use to check if your system/OS is compatible with your release of an Oracle Product (lately including EPM), and of course for EPM there has always been the  compatibility matrix. And for BI we have a similar one here.

But of course these may not answer every last question that you may have towards compatibility, and therefore
on January 31st 2013 we have launched 2 new Certification Communities:


Our Moderators have been busy posting information on common questions that customers are asking in Service Requests.

Remember:
Certification in this case is equivalent to "supported on", "compatible with" "Compatibility Matrix" etc.

Want to be the first customer to take advantage of our new Certification Communities in BI and EPM?

Take a look and see if we already posted the information you are looking for.

Should you not find the information you need, please post to the community and our moderators are happy to answer your question.
There is no need to log a Service Request, just a post is all you need to get your question answered.

If you have any feedback or suggestions, please let us know.

Log in and see what these communities can do for you!

About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
paul.anderson@oracle.com





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