Monday Feb 17, 2014

My Oracle Support Community - Subspaces

Further to our previous posting  "My Oracle Support Community - The New Look" (31-Jan-2014), here a few more details to assist with the new My Oracle Support Community (MOSC). 

The Business Analytics (BI/EPM) subspaces "Overview" pages can be quickly accessed via these quick links (NOTE: "My Oracle Support" login is required):

  • Business Intelligence
BI Patch Reviews
Certifications for BI
OBIA
OBIEE
Oracle Endeca Information Discovery
  • Oracle Hyperion EPM

HFM
Hyperion Certification for EPM
Hyperion Essbase
Hyperion FDM
Hyperion Financial Close Management
Hyperion Other Products
Hyperion Patch Reviews
Hyperion Planning
Hyperion Reporting Products

The "Overview" page also provides functionality that includes both locating posts via a Search and filtering via Tags, along with options to Start a Discussion, setting to turn on Email Notifications and Communications Tracking for that subspace.

Select the "Content" tab to access all the new and previous Community Discussions and Documents.  Viewing any of these individual posts will provide the options to turn on email and/or "Communications" tracking for that post only - ensuring you are kept up to-date with any future thread updates on that post.


For the EPM and BI Product spaces and subspaces of interest - be sure to select the "Follow" button.  

Once "Following" this will also add the subspace to your profile "Places" list - which is a great way to quickly access those subspaces.  These can be listed by simply selecting:

  • Your Profile Picture (Avatar) | Places

For additional information review the previous Blog post  "My Oracle Support Community - The New Look" which provides details for two offerings that will assist in getting you started:

  • New "How To Series" Videos
  • Live Webcast sessions

These provide an overview of the new platform, steps on completing your profile setup, details on starting and reply to community discussions, and information on participating within the community.

Tuesday Jul 23, 2013

New Look for the Business Analytics Communities

(in via Mel)

Breaking News!

The Business Analytics Communities are transforming into Community Information Centers!

What does this mean for you?

Most importantly, nothing changes to the way you post your questions to our Communities.

Did you know that questions are not the only thing you can post?

If you want to share some product experiences, workarounds and other features why not start a discussion in the Community and let others learn from it?

A great way to 'Meet and Learn'.

So, what are the changes?

It's the layout. A new 'Look and Feel'.

If you check out the Hyperion Certifications for EPM Community you will see what you can expect from your Community once it has been transformed.

You will find your 'Welcome Message' followed by expandable blue widgets containing: Webcasts, Top Knowledge Documents, Links to documentation, etc.

Under this section (which is completely collapsible in the top left corner) you will find the featured discussions, discussions and documents.

If you have posted in either of these 3 section you will still find it here.

We hope to see you soon in our My Oracle Support Communities with your questions.

Oracle Hyperion EPM  /  Business Intelligence


Thursday May 09, 2013

We will be right back - My Oracle Support Communities Maintenance

(in via Mel)

When you log into My Oracle Support Communities and select the Main Home page, you will see the following message:


Effective immediately there will be a maintenance window for My Oracle Support Community
daily at 2100 PT US (convert time zone) for 40 minutes,
My Oracle Support Community will be unavailable during this time.

Thank you for using My Oracle Support Community and thank you for your patience.

(additional - via Mel)

"The Communities decided that 2000 PDT suit them better for a little break ( more biscuits ?) so please join them again at 2100PDT.
We apologise if you have encountered any issues during downtime we advertised previously , but who can resist a nice biscuit?"

Pause


The same message is also visible in all Hyperion and BI Communities - in case you use bookmarks for fast and easy access to your Community (*hint* *hint*)

See - there is nothing to worry about, just a quick break and the Communities are back up ready for your questions.

Friday Apr 26, 2013

And then there were 2 less – Community merge complete.

(via Mel)

As you read earlier on our blog  (from Apr 15, 2013) the Hyperion Shared Services Community and the Hyperion Enterprise & Hyperion Enterprise Reporting Community were merging with the Hyperion Other Products Community.

 We are pleased to announce that the house move was successful and all boxes with information have been unpacked.

We are hoping that you help them settle in quickly with posting to their new Community.

Monday Apr 15, 2013

3,2,1.......Community Merge!

(in via Mel)

Our Hyperion Shared Services Community and the Hyperion Enterprise & Hyperion Enterprise Reporting Community are joining the Hyperion Other Products Community.

We are hoping that you knock on the door and say "Hello" to our newcomers to make them feel welcome in their new home.


With such a large family, it would help if you could add a abbreviation at the beginning of your subject when posting. 
e.g.:

  • "Ent": Error:"Cannot open HPAPP.DAT"
  • "HSS": Cannot log into Shared Services
  • "CB" (Crystal Ball): How to activate a license
  • "DRM": How to create ......

Is your question related to Certification? Then the  Hyperion Certification for EPM Community is your best friend.

As with all of our Communities your contributions are important to the success of these Communities.

Cheers
Mel

Wednesday Jan 18, 2012

New community: Oracle Financial Management Analytics

We would like to point out that a new community has been launched:

Oracle Financial Management Analytics

will go live on January 19th 2012.

You can find this the usual way: 

Proactive Support recommends using the Oracle communities for simple requests, as they provide some advantages over SRs:

  • you can start here if you are not sure what Product is affected 
  • you will have multiple experts look at your problem, not just one Support Engineer
  • you may get multiple solutions in a short time, and have the option to chose the best
  • simple inquiries like questions about documentation, where to find X or where to find a certain KM article may get answered faster than in an SR

About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
paul.anderson@oracle.com





Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
3
5
6
9
12
13
15
17
18
19
20
21
24
25
26
27
28
29
30
   
       
Today