Wednesday Feb 12, 2014

OBIEE certification against Web Browsers

(In via Julie)

One of the most common questions coming into Oracle Support is about Certification of OBIEE against various web browsers.

In the past there have been numerous articles relating to one or some of the browsers... well now we've gone ahead and consolidated this information into a single article:

OBIEE 11g - Browser Certification Advisor
Doc ID 1615805.2

Please go ahead and bookmark it. The advisor will be updated regularly and we hope it will become your single source of truth for browser certification information.

Feel free to add comments to the article or here in the blog if you want to find out more information, we're always seeking to improve on the information that's available.

Wednesday Sep 18, 2013

EPM / OBIEE certification general

(in via Ian)

We just had a series of post that talked about certification, and I hope that you liked the breakdown and the pointers that I did there.

Now, one of the issues that we face with certification and supported versions is that we live in a world of ever evolving and changing hard- and software. So while Oracle can test and clarify what versions work together, it might be the case that the same version soon is outdated or superseded by a later patch or product update. (We had a post about how to  read supported update versions earlier)

As Oracle does not know the patchdates, -versions or-contents of all third party products, and as we can not test products that do not exist yet, there usually is a time gap between the release of a patch and Oracle stating that this patch is supported/certified. And for legal reasons Oracle can not and will not announce the support of future versions.

As far as we CAN say anything towards third party patching, we have tried to get a few statements from Product Management.

Ian got a clarification in a  community thread for BI where Gerald wrote:

"We "test" the versions that are available at the time that we release, but we "support" much more than we certify and are documented.
If we test a base version of a 3rd party datasource and the 3rd party vendor releases a Service Pack/Patch/Release Update that addresses a product defect (functionality/security/other), we would not know about the 3rd party patching timeframe but would support the update because we tested the base version as well as cover it under the 'Generic ODBC support' (that we document).
We have tested the configuration, the configuration passed our test, we support higher releases, and service packs.
The Support team will address SR's on those configurations and file bugs where the defect is shown to occur with Oracle BI.
Although we support more than we document, we only document what we tested.
"

I also went out and spoke to Product Management if there was any input they could give us on the topic. Bill pointed me to the second Tab of the supported Platform matrices (EPM) that states:

"Oracle's Backward Compatibility Policy:
Oracle acknowledges and supports the backward compatibility assertions for platform software as provided by its vendor. Therefore when vendors assert backward compatibility, subsequent maintenance releases and service packs may be used. If an incompatibility is identified, Oracle will specify a patch release on which EPM System should be deployed (and remove the incompatible version from the supported matrix) or provide a maintenance release or service fix to the EPM System product software."

This does not only applyto Operating Systems, but all third party products that are used in combination with EPM.

I hope this sheds some light on Oracle policies and what can and can not be said about support of updates and patches. And of course I cannot finish this post without advertising our certification matrices again ; ) , in case you still have a question.



Wednesday Sep 11, 2013

EPM / OBIEE certification with Java 7

the final part 4 of our little series about compatibility will deal with :

  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So here we go

"Java 7 compatibility" 

Before we begin talking about Java compatibility, we need to understand a few specifics about our products and Java, that are a little more complex than e.g. the OS the products run on.

First of all, Java is more a technology than a product - there are multiple JDKs (Java Development Kits) and JREs (Java Runtime Environments) out from various vendors, and only specific parts of the EPM System and OBIEE make use of these in their server and client components.

One way to get into the topic is to check the download site for "Java 7" as it shows up in e.g a google search:
Here we get some of the common aliases that Java uses:
"Java software for your computer, or the Java Runtime Environment, is also referred to as the Java Runtime, Runtime Environment, Runtime, JRE, Java Virtual Machine, Virtual Machine, Java VM, JVM, VM, Java plug-in, Java plugin, Java add-on or Java download."

This makes answering the question "Is EPM (or OBIEE) compatible with Java 7" close to impossible.The question is simply not specific enough as an EPM Systems usually consist of a multitude of servers and clients, all running different parts of the System, and all of them in need of different aspects of Java.

A more specific question would need to include the version, the component, the OS and e.g the Application Server.

For example: "If our 11.1.2.3.0 Essbase Administration Services Server runs on Oracle Weblogic 10.3.5 (11g R1) on Windows 2008 R2 (64-bit), can we install Oracle JRE 1.7.0_21 on that machine without a problem?". And the answer as it comes from the support matrix is - yes, this is a supported version (stated is: JRE Plug-in 1.7.0_07+).


(click to enlarge)

The additional information section of this also gives us an idea of what modules/parts of the EPM System actually make use of the JRE version mentioned, and we can work backwards from there to find out which parts actually do NOT make use of it and simply ignore it.

Another example: the Excel Add In and SmartView are not mentioned and therefore do not need or use the installed JRE on a client.

Likewise will the EAS Server ignore the installed JRE on the server box, as it simply does not use it, while the JDK that is used by weblogic 10.3.5 can only be of version 1.6.0_35+ (as of certification tab). So - yes, you can install the JRE 1.7.0_21 and will not run into trouble - as the EAS Server component does not use it anyway.

So much for the introduction. Java 7 seems not to be easy to tackle. But let us give it a shot:


EPM and Java 7

A search for "EPM Java 7" on KM gives us a good hit:

KM Doc "Java 7 Compatibility With Hyperion EPM Products (Doc ID 1546957.1)"
(last update August 13 2013)

This states:

"Currently Java 7 is not supported with any Hyperion EPM products, so it should not be upgraded to this release on EPM servers. Java version that is shipped by default with EPM System should be used."

This seems to be rather clear, but does not say anything about the JRE on the clients (where potentially nothing gets installed by the system, if we access EAS Console via a Web Browser).

So second stop - the certification tab - with the result:


(click to enlarge)

We see that no JRE is mentioned at all, but at least we now have an idea about the JDKs that we can choose from on the server side.

Next stop is the  compatibility matrix. We get the information as above on the "EPM System Basic Platform" Tab of the sheet. And see that indeed JRE Plug-in 1.7.0_07+ may be used on the client.

So - this is EPM pretty much covered. On to:


OBIEE and Java 7

A search on KM for "OBIEE Java 7" and for "OBIEE "Java 7"" does return a number of Documents but none of then appear helpful.

So second stop - compatibility matrices:


(click to enlarge)

in which we see the Oracle JDK 1.7.0_0.7 listed along with e.g HP 7.0.3- an indicator that Java 7 is on the list for this one

and


(click to enlarge)

again, we see a number of JDKs with a "7" in them (HP, IBM, Oracle) so based on this we can conclude that OBIEE is (at least partially) certified with Java 7.

Having said that - we better check back to the compatibility matrices, to see if we can find more details:


(click to enlarge)

Surprisingly enough we find that the only supported JRE version for the client part of OBIEE (11.1.1.7.0) is 1.6.0_35+ !
So from a client perspective Java 7 is a no-go, while the server part seems to be fine with it.


General Certification Information

I would like to close today's post with a definite - maybe !

The question of Java 7 compatibility is simply not specific enough for a System like EPM or OBIEE. Some modules do support some brands and versions of Java 7 while others do not. I have tried to get you closer to an answer with this, but chances are, that your specific issue at hand may not correlate to what I outlined above.

My ideal post would have included a clear Yes or No answer to the Java 7 support question. Eventually I can only give you a starting point for your research, and an idea about the complexity of the system architecture.

Overall it can be said that the Java 7 issue is something that needs a closer look about the architecture in question, the versions used and what part/module of the software is touched.

So here is where you find the answers:

A word to the wise

Keep in mind, that not being in these lists does not necessary mean, that things do not work.
It just means that it has not been tested, is not certified, and Oracle does not say anything about it working or not, and therefore does not guarantee its behaviour.
Chances are - it might just work anyway, but do not come running if it does not.
Oh and - a lot of people post their findings in the comment section here or in the Communities - so make sure to check there for real-life experience.

Tuesday Sep 03, 2013

EPM / OBIEE certification with MS Office 2013

Part 3 of our little series about compatibility will deal with :

  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So here we go

"Office 2013 compatibility" 

EPM and Office 2013

As searching the certification for SmartView did not bring back any results, I used a simple MOS search for "SmartView Office 2013" and instantly got the  KM Doc 1564743.1 back that states:

"SmartView is now independent of the EPM portfolio release schedule and has targeted Office 2013 support for later this summer in the next PSU release, 11.1.2.5.000. (modified June 2013)"

Now - that seemed rather easy - so how about the other one?

OBIEE and Office 2013

For OBIEE the answer was more difficult to find via MOS.
A direct search for "OBIEE Office 2013" returned a series of documents, but none of them seemed directly related to the question at hand.

So what to do now? I fell back on the good old compatibility matrix. Lucky as I am, during that search a doc came up titled: "Oracle Business Intelligence Support Matrix - Product Compatibility Information (Doc ID 1526630.1)" which most likely would contain what I was looking for.

Having a closer look at that one, I found a link in it:  http://www.oracle.com/technetwork/middleware/bi-enterprise-edition/bi-11gr1certmatrix-166168.html


(click to enlarge)

Of course it would have been easier to simply use the certification tab again, as that one DOES actually include the compatibility for OBIEE with Office:


(click to enlarge)

Both ways are consistent in telling us:

Office 2013 is not yet supported by OBIEE (or by SmartView with OBIEE).


General Certification Information

So what did we learn by this? The compatibility matrix is always a way to find out about compatibility of products - next to a MOS search, the certification tab and the communities.The results might be more difficult to read and are hidden deep within technet and the documentation, but they do exist and provide answers.

So here are a few links that might come in handy when looking for certification information via platform matrices:

  • Links to all Fusion Middleware compatibility matrices can be found here
  • All EPM Compatibility matrices can be found here
  • (more specifically) the one for EPM 11.1.2.x is here.

And for Business Intelligence you find the compatibility matrix

Thursday Aug 29, 2013

EPM / OBIEE certification with Windows 2008

When working in Support, there are some questions that are asked over and over again.
One typical type among these are questions of compatibility or certification.
With every release of a new OS, a new patch to an OS a new browser, a new Java version etc. users are worried, confused, irritated and most of all in need to find out:
  • Does this new version of X work with my existing version Z?
  • If we want to use the new version X of this program - what version does Z need to be to cater for that?
  • Is X certified (supported) with Z?
  • Where do I find information for the compatibility?
Over the next week(s) I will bring out a number of posts that deal with this kind of thing with regards to EPM / OBIEE
  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So let us continue with the second

"Windows 2008 compatibility" 

EPM and Windows 2008

Answer as of the certification Tab in MOS:
 "Oracle Enterprise Performance Management System 11.1.2.2.0 is certified on Microsoft Windows x64 (64-bit) 2008 R2"

 Actually - here is a screenshot of what OSses are supported as of the latest version of EPM:


(click to enlarge)

OBIEE and Windows 2008

Answer as of the certification Tab in MOS:
"Oracle Business Intelligence Enterprise Edition 11.1.1.7.0 is certified on Microsoft Windows x64 (64-bit) 2008 R2"

And as above another screenshot of what OSses are supported by OBIEE right now:


(click to enlarge)


Please note:
Windows 8 is not mentioned on either of these (EPM or OBIEE) so it is not currently certified/supported.
(There may be versions or parts of the software that already supports Windows 8, but either they are not visible in certification yet, or I simply did not find them.)


General Certification Information

As opposed to the post from Tuesday I will not go through the Certification Tab in MOS again. You should understand how that works by now and I will not insult you by further bragging about it. Instead I will make use of your attention and mention our Certification Communities. We do have several:

The bad thing about these Communities is, that you need to log in to actually post in them (just as you would for a support call).

The good thing about them is, that there are multiple people watching the threads and it is likely that you get your answer within a day or even faster. And it is not only ONE person viewing these, but any customer or consultant or support engineer can monitor and post in the communities. So chances are, that your answer is even quicker compared to a support call.


Tuesday Aug 27, 2013

EPM / OBIEE certification with Internet Explorer 10

When working in Support, there are some questions that are asked over and over again.
One typical type among these are questions of compatibility or certification.
With every release of a new OS, a new patch to an OS a new browser, a new Java version etc. users are worried, confused, irritated and most of all in need to find out:
  • Does this new version of X work with my existing version Z?
  • If we want to use the new version X of this program - what version does Z need to be to cater for that?
  • Is X certified (supported) with Z?
  • Where do I find information for the compatibility?
Over the next week(s) I will bring out a number of posts that deal with this kind of thing with regards to EPM / OBIEE
  • Internet Explorer 10 compatibility
  • Windows 2008 support
  • Office 2013 compatibility
  • Java 7 support

So let us start with the first

"Internet Explorer 10 compatibility" 

EPM and IE 10

The answer if Enterprise Performance Management is compatible with MS Internet Explorer 10 can easily be found in  KM Doc 1492671.1

So here is the plain answer as it currently stands:

"Microsoft Windows 8 and Microsoft Internet Explorer 10 are both planned for EPM 11.1.2.3.x
Availability is currently planned for the end of CY 2013."

Make sure to check back on that note, as any future announcement like this is subject to change.

OBIEE and IE 10

For OBIEE the answer is given in the KM Doc 1567907.1 and reads:

"The cause of this issue [... as described in 1567907.1...] is due to the fact that Internet Explorer 10 is not currently certified or supported except for with OBIEE version 10.1.3.4.2" (<-updated see section below)

It also links out to the  OBIEE certification documentation on OTN. The compatibility for OBIEE with various browsers can be found in the documentation there.

General Certification Information

Apart from the obvious way of opening the knowledge base and punching in your product name and the words "IE 10" and hitting enter, there is also a more sophisticated way of dealing with the above questions:

Check the certification tab in MOS.

In our case for the Internet Explorer question we get the following answers for the two products:

and

(click to enlarge)

UPDATE:

My boss pointed out that we did have an earlier blogpost about the IE 10 compatibility with OBIEE:
https://blogs.oracle.com/proactivesupportEPM/entry/obiee10g_ie10

So for the version 10.1.3.4.2 (only!) we have to acknowledge that this version is indeed certified with IE 10.

Unfortunately that one is not yet listed in the compatibility tab in MOS but a KM Doc exists:

OBIEE 10g: Support for Internet Explorer 10 (Doc ID 1569828.1)

And while you are at it, you might as well bookmark this one, which lists the IE support/certification in a nice overview:

OBIEE 10g and 11g: Support and Certification of Internet Explorer Browser Versions (Doc ID 1347987.1)

(We will make sure that KM Doc 1567907.1 gets corrected/updated and apologize for the confusion :-) )

Wednesday Jun 26, 2013

OBIEE 11.1.1.7.0 certified with Oracle 12c

 OBIEE 11.1.1.7.0 is now certified with Oracle 12c database.


Friday May 24, 2013

Oracle EPM supported platforms (refresher)

We have mentioned this before in a number of blogposts. But as the functionality is on the rather new side and as people tend not to read old blogposts, I have decided to give you another round of "How to use the certification tab in on "My Oracle Support"".

Step 1)
You may or may not have noticed the tab "Certification" on MOS. Chances are, you never clicked on it, as you were too busy logging a new Service Request for your current issue.
Let us discover what this can do for you in four easy screenshots.


(click to enlarge in new window)


Step 2)
Clicking on this tab will not only take you to the certification search part, but also sports a number of links on the left. These include information about the state of the certification tool, the Oracle lifetime policy and a link to the video outlining the use of this tool.


(click to enlarge in new window)

Step 3)
In this case we are looking for information on Essbase v 11.1.2.2 on Windows 2008 R2 (64-bit) - let us see what we can get back from the certification tool


(click to enlarge in new window)

Step 4)
Not only can we instantly see that this version of Essbase is compatible with Win2K8R2x64 but we also see a list of Supported Databases and the versions supported, the OS itself and the JDK that can be used.


(click to enlarge in new window)

Additional
With a search that goes for the entire EPM System, we get the following result - note the additional information you find at the bottom that can take you to a more specific product related view.


(click to enlarge in new window)


I have had a look at earlier blogposts here and found a few related to certification / supported platforms - so in case your product is not yet covered by the MOS tab, you may want to give these a visit to find the information you are looking for:


Friday Apr 26, 2013

Locating Certification Information for OBIEE

We've just uploaded a new 4 minute video showing how to quickly find OBIEE certification information in MOS.

There's been  a lot of progress in the way certification information can be found, if you have the time please take a look.

(edit - the video had to be removed from YouTube due to legal reasons - you can now find it in  KM Doc EPM Support Matrix - Product Compatibility Information [ID 1507504.1]  )

Monday Apr 15, 2013

3,2,1.......Community Merge!

(in via Mel)

Our Hyperion Shared Services Community and the Hyperion Enterprise & Hyperion Enterprise Reporting Community are joining the Hyperion Other Products Community.

We are hoping that you knock on the door and say "Hello" to our newcomers to make them feel welcome in their new home.


With such a large family, it would help if you could add a abbreviation at the beginning of your subject when posting. 
e.g.:

  • "Ent": Error:"Cannot open HPAPP.DAT"
  • "HSS": Cannot log into Shared Services
  • "CB" (Crystal Ball): How to activate a license
  • "DRM": How to create ......

Is your question related to Certification? Then the  Hyperion Certification for EPM Community is your best friend.

As with all of our Communities your contributions are important to the success of these Communities.

Cheers
Mel

Thursday Mar 28, 2013

Five minutes to lunch and no idea what to spend them on?

If you were ever looking for answers to the question
  • where to find the product compatibility matrices,
  • where to go with specific certification requests that you can not find in the compatibility matrices
  • how to use the "Certification" Tab in My Oracle Support
  • or simply how to kill 5:38 minutes in a meaningful way

Then why not just check out the latest OracleEPMWebast YouTube video
"Resolving Certification Issues for EPM System Products"?

It will show you how you can answer your certification questions in one quick session.

Now, that's what we call time well spent.

bon app├ętit !


Wednesday Mar 06, 2013

Official Oracle Certification Definition

One of the frequent topics that comes up in conversation between support and customers circles around the terminology of "supported", "certified" and in general what systems work with other systems. The following official definition may help to clarify this a bit.

What are certifications?
A certification is a combination of Oracle and third-party products and operating systems that Oracle has tested and should work together.

What is the difference between certified and supported?
Certified is not the same as supported. Each product has its own support policy and timeframe, completely separate to certification. For example, a product combination may have been certified by Oracle in 1995. However, one or more of the products in that certification may no longer be supported by Oracle or a third-party vendor.

For information about Oracle's Lifetime Support Policy, view the following URL in a browser:
http://www.oracle.com/us/support/lifetime-support

Where do I find information about what systems work with other systems?

There are a number of ways:

  • We do have certification communities for EPM and BI. Simply go to these on Oracle Communities and ask your question.
  • You can have a look at the "supported Platform Matrix" for your Product. A general entry point for Fusion Middleware is  this one. And more specific you find the links to the EPM Support Matrices here. (both do not require a login :) )
  • When Logged into My Oracle Support (MOS) you can navigate to the certification tab and locate your version certification there.

One special topic are the browsers - where do I find information about browser certification?

Probably the best overview page (thanks Greg for keeping this current):

  • Enterprise Performance Management Products Compatibility with Internet Explorer ( IE6, IE7, IE8 and IE9)
    ( Doc ID 1355681.1) ( bookmarking this is strongly recommended )
  • Internet Explorer (IE7, IE8 and IE9) Recommended Settings for Oracle Hyperion Products
    ( Doc ID 820892.1)
  • EPM Support Matrix - Product Compatibility Information
    ( Doc ID 1507504.1)
  • When Will EPM Support Windows 8 and Internet Explorer (IE) 10?
    ( Doc ID 1492671.1)

Tuesday Feb 19, 2013

OBIEE certification update

(in via Lia)

Some new Client Operating Systems were added to the OBIEE certification in January:

So from now on, the OBIEE Application is supported on pretty much all Apple Operating Systems (save those that slipped me here).

More Fusion Middleware certification information can be found  here.


Did you notice our new certification communities? All questions regarding "does version X work with version Y?", "Is Version X Supported on Operating System Z" or "What Data sources can be used as Repository for Version A" can and will be answered by the moderators and participants.

Where to find these? Simply go to either:


Tuesday Feb 12, 2013

Where are your questions now?

Based on the fact that compatibility questions are asked in a good percentage of Support Cases (SRs), it seemed necessary to decipher this area for our customers.

Initiatives included the MOS "Certification"-Tab that you can use to check if your system/OS is compatible with your release of an Oracle Product (lately including EPM), and of course for EPM there has always been the  compatibility matrix. And for BI we have a similar one here.

But of course these may not answer every last question that you may have towards compatibility, and therefore
on January 31st 2013 we have launched 2 new Certification Communities:


Our Moderators have been busy posting information on common questions that customers are asking in Service Requests.

Remember:
Certification in this case is equivalent to "supported on", "compatible with" "Compatibility Matrix" etc.

Want to be the first customer to take advantage of our new Certification Communities in BI and EPM?

Take a look and see if we already posted the information you are looking for.

Should you not find the information you need, please post to the community and our moderators are happy to answer your question.
There is no need to log a Service Request, just a post is all you need to get your question answered.

If you have any feedback or suggestions, please let us know.

Log in and see what these communities can do for you!

Tuesday Feb 07, 2012

Firefox 10 and OBIEE 11.1.1.5.0

We just got note from Development that OBIEE 11.1.1.5.0 is currently not certified (compatible with) FireFox 10.

There are a few ways to deal with this:

  • Avoid the FireFox 10 upgrade
  • Wait for the backport Patch Set Bundle for OBIEE 11.1.1.5.0
  • Wait for the OBIEE 11.1.1.6.0 version that includes certification for Firefox 6+ (including 10)

Once we have news on the subject or confirmed releases of the above patch sets, we will post this information here

read more about this in  Doc ID 1407163.1

UPDATE:
Patch 12877995 has been released (for Linux) and can be found via  My Oracle Support


Addendum:

Googling for "Firefox 10 and OBIEE 11.1.1.5.0" brings up quite a range of results for this term.

One of the results even has a potential workaround.
It simply convinces Firefox to report an incorrect version number (  see here )

(something similar can be achieved using the "User Agent switcher" Firefox Add on - see:  http://chrispederick.com/work/user-agent-switcher/ )


Currently this has not been confirmed by Development.
It has
not been tested by Oracle, and
it is
not anything Oracle can officially support.

Development has been informed of the workaround and we are expecting them to give us a statement about this soon, so stand by and check back here for more information later.

About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
paul.anderson@oracle.com





Search

Archives
« April 2014
SunMonTueWedThuFriSat
  
3
5
6
9
12
13
15
17
18
19
20
21
24
25
26
27
28
29
30
   
       
Today