Tuesday Oct 15, 2013

Introducing the Business Analytics Proactive Support Team

Dear Reader,

So you're reading this blog and its all pretty cool but have you ever wondered who are these "Proactive" people behind the blog and what exactly do they do?
Well here's a visual to help you out. It pretty much sums up our tasks: 


(click to enlarge)

The Business Analytics Proactive team are a team of 11 engineers located worldwide focused on getting information out to you as quickly and efficiently as possible. We're close to the SR-handling arm of the org so we get to know the common hurdles and questions coming in.

Our job is to try to pre-empt these questions thereby improving your overall experience with our products.

We also get involved in knowledge management, product improvements, diagnostics and testing.

So say hello to :

  • Paul (AU, Brio/BI+)
  • Nancy (US, Essbase)
  • Debbie (UK, Essbase/OBIEE)
  • Greg (UK, HFM)
  • Tanya (US, OBIEE, HFM)
  • Mel (UK, HFM/Enterprise)
  • Martin (DE, OBIEE)
  • Ian (UK, OBIEE)
  • Julie (UK, WCP/OBIEE )
  • Maurice (UK, BI/automation) and
  • Torben (DE, Essbase)

You'll see them pop up on LinkedIn occasionally as well as in  MOS Communities and you may even bump into them during a SIG or user group. We'll let you know where they'll be loitering next in the  'Meet the team' section.

Thursday Oct 03, 2013

featuring - the DRM blog

(in via Mel)

From time to time I post about other people blogs, if I think they are worth mentioning.

One of these is the 

DRM blog

on our blogs.oracle domain.

There are a few reasons for me to promote this blog:
- it looks like DRM does not have the big user base that it should have by any rights
- we do not have a specialist for DRM on our Proactive Support team (hence, rarely blog about it)
- its community is somewhat hidden under  Hyperion Other Products
- and with all the above digging up nuggets like the above blog is difficult enough as it is.

The blog contains details to the typical topics like "Whats new", "latest releases" as well as detailed scripting and setting tips. 

So - in order to keep the flag up for this one, I decided to post about it to get you in touch with the right guys.

Just use the comments on articles to get in touch with the makers of the blogs, and chances are that you are already in touch with the right person : )

Tuesday Nov 08, 2011

Dig deeper into EPM/BI performance

We received information on a blog in the oracle blog community that might come in handy.
The Product Assurance Group is handing out tips to get the EPM/BI products running smooth on various systems.

You can find their blog here: https://blogs.oracle.com/pa/
(plus it has been added to our permanent link section for future reference)


About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
paul.anderson@oracle.com





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