Introducing the Business Analytics Proactive Support Team
By Torben Hein -Oracle on Oct 15, 2013
So you're reading this blog and its all pretty cool but have you ever wondered who are these "Proactive" people behind the blog and what exactly do they do?
Well here's a visual to help you out. It pretty much sums up our tasks:
The Business Analytics Proactive team are a team of 11 engineers located worldwide focused on getting information out to you as quickly and efficiently as possible. We're close to the SR-handling arm of the org so we get to know the common hurdles and questions coming in.
Our job is to try to pre-empt these questions thereby improving your overall experience with our products.
We also get involved in knowledge management, product improvements, diagnostics and testing.
So say hello to :
- Paul (AU, Brio/BI+)
- Nancy (US, Essbase)
- Debbie (UK, Essbase/OBIEE)
- Greg (UK, HFM)
- Tanya (US, OBIEE, HFM)
- Mel (UK, HFM/Enterprise)
- Martin (DE, OBIEE)
- Ian (UK, OBIEE)
- Julie (UK, WCP/OBIEE )
- Maurice (UK, BI/automation) and
- Torben (DE, Essbase)
You'll see them pop up on LinkedIn occasionally as well as in MOS Communities and you may even bump into them during a SIG or user group. We'll let you know where they'll be loitering next in the 'Meet the team' section.