By Torben Hein -Oracle on Oct 15, 2012
To give all OBIEE users a fair warning ahead of time.
Please be aware that the Premier Support product lifecycle for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x is ending in July 2013 as of the lifetime Support policy.
Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x will be in Sustaining Support phase.
"Sustaining Support" does NOT include:
- New program updates, fixes, security alerts, and critical patch updates
- New tax, legal and regulatory updates
- New upgrade scripts
- Certification with new third party products/versions
- 24 hour commitment and response guidelines for Severity 1 service requests as defined in the Severity Level section in the Oracle Technical Support Policies document linked below.
We are encouraging you to move to OBIEE 11gR1.
For more details please see the following documents on
My Oracle Support ( https://support.oracle.com):
"Premier Support Ends Dec 31 2011 for Oracle Fusion Middleware
10g 10.1.2 & 10.1.4" ( Doc ID 1290974.1)