Sunday Feb 15, 2015

OBIEE 11g: Troubleshooting Crash Issues

(In via Debbie)

We are pleased to advise the following NEW Knowledge Document for Oracle Business Intelligence Enterprise Edition (OBIEE)  which is now available in My Oracle Support:


OBIEE 11g: Troubleshooting Crash Issues
Doc ID 1964727.2


This Knowledge Document guides you through a series of steps to assist in investigating a crash in an OBIEE 11g environment.

Along with the Overview and Getting Started sections, details are provided for Investigating a Crash and Common Crash Symptoms. If an issue is not resolved, the important information to provide within a Service Request are also outlined.

Where more information is required, the References section provides links to related documents, and a useful list of the Log & Configuration File Locations.

Additional Information:

If encountering Stuck Threads or Hang Issues, refer to our previous Blog post:

OBIEE 11g: Troubleshooting Stuck Threads or Hangs

Before proceeding to troubleshoot any issues Oracle highly recommends the latest Bundle Patch Set available be installed. For more information on the latest releases please refer to the following Knowledge Document:

OBIEE 11g: Required and Recommended Bundle Patches and Patch Sets
Doc ID 1488475.1

Questions specific to OBIEE ...

For questions or an issue that you can not identify - visit the OBIEE Community as a first step on your way to a solution: :

My Oracle Support Community
OBIEE

Friday Feb 13, 2015

OBIA 11g - Bundle Patches

(In via Julie)

The Oracle Business Intelligence Analytics (OBIA) 11g series recently initiated the use of Bundle Patches to release error corrections, performance optimizations, and incremental features.

Information relating to the OBIA Bundle Patches release cycles and versioning has been made available in the My Oracle Support (MOS) Knowledge Document:


OBIA 11g Bundle Patches
Doc ID 1937898.1


The Bundle Patches are made available to download from MOS via a patch number. In addition to the timing and numbering information, the "OBIA 11g Bundle Patches" Document provides direct links to the MOS | Patches & Updates section for each of the patch numbers, along with the related Knowledge Document for that release.

Questions specific to OBIA ...

For questions or an issue that you can not identify - visit the OBIA Community as a first step on your way to a solution: :

My Oracle Support Community
OBIA

Thursday Feb 12, 2015

OBIEE 11g: Troubleshooting Stuck Threads or Hangs

(In via Debbie)

We are pleased to advise the following NEW Knowledge Document for Oracle Business Intelligence Enterprise Edition (OBIEE)  which is now available in My Oracle Support:

OBIEE 11g: Troubleshooting Stuck Threads or Hangs
Doc ID 1962112.2

Please note this document replaces the article mentioned in this previous announcement

This Knowledge Document describes the steps and methods to assist with troubleshooting Stuck Thread Issues in an OBIEE 11g installation.

The Getting Started section describes Stuck Threads and how to check for them. This is followed on by details on how to troubleshoot and avoid Stuck Threads. Links to examples of Stuck Thread Issues and Stuck Thread Log File entries are also provided.

Before proceeding to troubleshoot a Stuck Thread Issue Oracle highly recommends you install the latest Bundle Patch Set available. For more information on the latest releases please refer to the following Knowledge Document:

OBIEE 11g: Required and Recommended Bundle Patches and Patch Sets
Doc ID 1488475.1

Questions specific to OBIEE ...

For questions or an issue that you can not identify - visit the OBIEE Community as a first step on your way to a solution: :

My Oracle Support Community
OBIEE

Friday Feb 06, 2015

error 1030830 - need to recompile Essbase API clients in EPM 11.1.2.4

(in via Nancy)

We were just informed that there might be an issue when migrating API clients to the latest 11.1.2.4 release of Essbase.

Situation:
An API client executable was written in Java or C (remember the VB-API is not supported any more) and compiled using the 11.1.2.3.x RTC.

If you then try to use that client on a new installation of 11.1.2.4 with RTC 11.1.2.4 you may see the error:

Error 1030830
(with no additional text)

Searching for this Error in the  Error message Guide will not assist, as it is not documented yet.

However, you can find it in the esserror.h file:

"Error 1030830 The client was compiled using an earlier version of Essbase runtime client (RTC). Recompile your executable with the RTC that you are currently using. "

So that is what needs to be done - recompile the client executable with the latest RTC 11.1.2.4.

We also have created a KM note about this known issue (  Doc ID 1967479.1 )

(info: Nancy; Text and Layout: Torben; authorized: Lia)

Thursday Feb 05, 2015

Oracle BI Mobile Security Toolkit 11.1.1.7.0 (11.6.20) for iOS is now Available

Following on from  the announcement earlier this week that Oracle Business Intelligence Mobile HD Version is available, we'd like to inform you that the

Oracle BI Mobile Security Toolkit
11.1.1.7.0 (11.6.20) for iOS

is now also available to download from OTN .


For more information on Oracle BI Mobile Security Toolkit and how to use it with third-party device management applications and Oracle Mobile HD, see
KM Doc ID 1672436.1.

Also see the Security Toolkit FAQ for questions like:

  • What is the Oracle BI Mobile Security Toolkit?
  • Who can use the Oracle BI Mobile Security Toolkit?
  • What happens when a new BI Mobile HD Client is Available?
  • Do I have to be an Apple Developer to use the BI Mobile Security Toolkit?
  • What is a Signing Certificate and why is it important?

(info: Lia; text and layout: Torben, Lia; authorized: Lia)



easy error tackling - new Error Message Guides in EPM 11.1.2.4

A lot has been done to make it easier for you to tackle errors in EPM.

With the release of version 11.1.2.4 we see a great number of Error Message Guides released for the various EPM products.
Some of these existed in earlier releases and have been updated, but a good number of them are new.
So if you hit an error on your product - it might be worth checking if there is a known solution/reason for it.

We recommend to download the guides and open with an installed PDF reader, as the Firefox online reader sometimes displays the PDF's as blank documents.

Installation:
Oracle Enterprise Performance Management System Installation and Configuration Troubleshooting Guide

Hyperion Shared Services:
Oracle Hyperion Calculation Manager Error Message Guide
Oracle Hyperion Enterprise Performance Management Workspace Error Message Reference

Essbase:
Oracle Essbase Error Message Reference

Reporting:
Oracle Hyperion Financial Reporting Error Message Reference
Reporting and Analysis Framework Error Message Reference

Financial Applications:
Oracle Hyperion Disclosure Management Error Message Guide
Oracle Hyperion Financial Close Management Error Message Guide
Oracle Hyperion Financial Management Error Message Guide
Oracle Financial Management Analytics Error Message Guide
Oracle Hyperion Planning Release 11.1.2.4 Error Message Reference
Oracle Hyperion Profitability and Cost Management Error Message Guide
Oracle Hyperion Strategic Finance Error Message Guide
Oracle Hyperion Tax Governance Error Message Reference Guide


Most (if not all) are also available in HTML, ePub and mobi Format for download via the
EPM 11.1.2.4 Documentation

And just because I know that you would ask for it if it was not included
- here is the latest compatibility matrix (XLS) Compatibility Matrix

(info, text, layout: Torben; authorized: Lia)

Wednesday Feb 04, 2015

EPM 11.1.2.4 is certified with Internet Explorer 11

(in via Greg)

Internet Explorer 11 is now fully certified with EPM System 11.1.2.4.

In this release it is supported with all EPM products.

Exception:
In Interactive Reporting it can only be used with the iHTML client.


There is also limited support for IE 11 in releases 11.1.2.2.500 and 11.1.2.3.500.
To find out more about support in these releases please review the KM note :
 Policy for Supporting EPM System 11.1.2.2.500 and 11.1.2.3.500 with Internet Explorer 11 (IE11) (Doc ID 1920566.1)

For full overview of IE certification with EPM System products please see

Hyperion Enterprise Performance Management (EPM) Products Support Status for Internet Explorer ( IE6, IE7, IE8, IE9, IE10 and IE11) (Doc ID 1355681.1)

From January 12 2016, only the most current version of Internet Explorer available for a supported operating system will receive technical support and security updates from Microsoft.
See  Internet Explorer Support Lifecycle Policy FAQ: http://support.microsoft.com/gp/Microsoft-Internet-Explorer

(Info: Ian; text and layout: Torben; authorized: Lia)

Enterprise Performance Management (EPM) 11.1.2.4

(in via Product Management)


Oracle have announced the official release of:

Enterprise Performance Management 11.1.2.4

This new release is available for download from the

Oracle Software Delivery Cloud


Ensure you download the Enterprise Performance Management (EPM) release from the Oracle Software Delivery Cloud for production environments.  The EPM downloads are located within Oracle Software Delivery Cloud Product Pack: "Oracle Enterprise Performance Management System".

If you obtained the software from Oracle Technology Network (OTN), please download from Oracle Software Delivery Cloud for the installation & upgrading of production environments.  Be aware the OTN download is provided for non-production environments such as developing, testing and demonstrating, etc.  For more information refer to the Oracle license agreement made available prior downloading within Oracle Software Delivery Cloud and OTN.  The OTN license is also made available for review via Oracle Technology Network License Agreement.

DOCUMENTATION:

The Enterprise Performance Management (EPM) 11.1.2.4 documentation can be viewed at the Oracle Help Center:

Enterprise Performance Management System
Documentation Release 11.1.2.4

ADDITIONAL INFORMATION:


  • EPM Oracle Premier Support, including Oracle Technical Support Policies and Oracle Lifetime Support Policies:
    Oracle Premier Support
  • Oracle Enterprise Performance Management Software Error Correction Policy:
    Doc ID 1617238.1
  • Oracle Enterprise Performance Management 11g Grace Periods for Error Correction:
    Doc ID 1590676.1


Oracle Business Intelligence Mobile HD Version 11.1.1.7.0 (11.6.20)

(in via Ian)

This morning we were informed that a new iteration of the OBI mobile App was released to iTunes:


Oracle Business Intelligence Mobile HD Version 11.1.1.7.0 (11.6.20)

https://itunes.apple.com/us/app/oracle-business-intelligence/id534035015?mt=8



Compatibility:

  • Requires iOS 7.1 or later.
  • Compatible with iPhone, iPad, and iPod touch.
  • This app is optimized for iPhone 5, iPhone 6, and iPhone 6 Plus.


What's New in Version 11.1.1.7.0 (11.6.20):

  • iOS 8 Support
  • Immersive Mode. Changes and improvements including Show/Hide options for the Prompts bar, the Page bar, and the title bar
  • Local iOS Notification for Alerts. Receive your Oracle BI Mobile alerts in the iOS Notification Center, from which your alerts take you directly to the app
  • iPhone: Improvement to First-Time Help. Now you can reset the first-time help so that it shows again whenever you like
  • iPad: Improvements to UI. Simplified welcome dialog allows you to quickly choose the demo, the server configuration screen, or offline mode. Simplified sharing options in the Settings screen
  • Translation Update

Find more Apps for the iPhone/Ipad from Oracle on iTunes


(Info: Ian; text and layout: Torben; authorized: Lia)

(Disclaimer: Mac, Mac OS, GarageBand, Logic, iTunes, iPad, iPod, iPod touch, iPad, iOS and iPhone are registered trademarks of Apple Inc., registered in the U.S. and other countries.)


Thursday Jan 29, 2015

Enterprise Performance Management Error Correction Policy

(in via Susan)

Oracle recently published the Enterprise Performance Management Error Correction Policy.  This document describes how Oracle delivers error correction (fixes) for Oracle Enterprise Performance Management (EPM) in the form of Patch Sets, Patch Set Updates (PSU) and Patch Set Exceptions (PSE) for releases under Premier and Extended Support, and the grace periods for which prior Patch Sets and Patch Set Updates are eligible for correction.  The document complements the Lifetime Support and Technical Support Policies.   

For information on the Oracle Enterprise Performance Management Error Correction Policy, visit the My Oracle Support articles:


Oracle Enterprise Performance Management Software Error Correction Policy
Doc ID 1617238.1

Oracle Enterprise Performance Management 11g Grace Periods for Error Correction
Doc ID 1590676.1


Understanding the Error Correction Policy and the related grace periods is important when planning a proactive maintenance strategy.  Within the lifecycle of a release, each version has a specific end of corrective maintenance as defined by the “grace period end date.”  Please note that the new policy supersedes and extends the grace periods specified at the end of the Hyperion tables in the Lifetime Support Policy.  

Additional information for Oracle Premier Support, including Oracle Technical Support Policies and Oracle Lifetime Support Policies, is availabe via:

Oracle Premier Support



Thursday Jan 22, 2015

Oracle Business Intelligence Applications Version 11g Performance Recommendations

The following technical white paper (linked in the given KM note) was written by the OBIEE Performance Development team. It is intended for experienced Oracle BI Administrators, DBAs and Applications implementers:

 Oracle Business Intelligence Applications Version 11g Performance Recommendations (Doc ID 1963225.1)

It discusses performance topics for Oracle BI Applications 11g (11.1.1.7.1 and higher) using Oracle Data Integrator (ODI) 11g 11.1.1.7.1, and using Oracle Business Intelligence Enterprise Edition (OBIEE) 11.1.1.x., such as:

  • Hardware Recommendations for Implementing Oracle BI Applications
  • Application Server Sizing and Capacity Planning Source Environments
  • Recommendations for Better Performance Oracle Warehouse
  • Recommendations for Better Performance Oracle BI Applications Best
  • Practices for Oracle Exadata Oracle BI Applications High Availability

Most of the recommendations are generic for BI Applications 11g contents and its BI techstack.

The document covers advanced performance tuning techniques in ODI, OBIEE and Oracle RDBMS, so all recommendations must be carefully verified in a test environment before applied to a production instance.

Customers are encouraged to engage  Oracle Expert Services to review their configurations prior to implementing the recommendations to their BI Applications environments.

Tuesday Jan 13, 2015

The New Get Proactive Dynamic Events Calendar

(in via Alison)

Want to know more about upcoming events such as Advisor Webcasts or user group meetings?
Now you can find all these events in our new

Get Proactive Dynamic Events Calendar.

  • You can display events for multiple product areas and limit the events based upon the event's language.
  • Use the checkboxes to wrap/unwrap the text and remove/add colors.
  • You can also adjust the layout from a monthly calendar view to a list of events.

After registering for webcasts you will receive an email containing the details and an .ics file to add to your calendar.

Mobile MOS provides functionality such as the ability to update and view SRs, access the knowledge base including Get Proactive material, view Cloud Requests for Changes and Customer User Administrators (CUA) can manage user requests for MOS access.

Check out the new Proactive Support Events Calendar by clicking the icon below or viewing
KM Note 125716.1.


Access to the Events Calendar is also available via Mobile My Oracle Support (MOS), KM Note 1683083.2.

Thursday Dec 18, 2014

Oracle Smart View and Microsoft Excel Memory Usage Considerations

A new concise White Paper has been released for Oracle Smart View and Microsoft Excel Memory Usage Considerations For Excel 32-bit and 64-bit.
We recommend that you take a look at this White Paper if you are using Oracle Smart View.

This White Paper  can be downloaded from the My Oracle Support knowledge article:

Doc ID 1954963.1 contains the Whitepaper (PDF) to deal with some of the common errors.

If you have any questions, please contact us via:

The My Oracle Support Community "HPCM, HSF, DRM & Other Products" is the ideal first stop to seek & find product specific answers:

HPCM, HSF, DRM & Other Products

Updated for OBIA: FMW Lifetime Support Policy Document

The latest version of Fusion Middleware Lifetime Support Policy Document, has been posted on oracle.com.

The following products have been added to the document:

  • Business Intelligence Applications 11.1.1.7.1
  • Business Intelligence Applications 11.1.1.8.1
  • Please take some time to review the dates for future reference.


NOTE: The above screen shot shows the timeline as of 17 December 2014, please always refer to the Lifetime Support Policy document directly  as dates could change over time.

Monday Dec 15, 2014

Patch 19604695 for BI Mobile App Designer 11.1.1.7

The following patch has been released for BI Mobile App Designer (BIMAD) 11.1.1.7.

Download is available from the My Oracle Support | Patches & Updates section.

BI Mobile App Designer (BIMAD) 11.1.1.7
Patch 19604695

This is a one off patch for this version which fixes a couple of issues that happen on Microsoft's Internet Explorer (IE) browsers.
  • BI MAD V2 EDITOR GETS ERRORS LOADING CROSSTAB PAGE
  • BI MAD NAVIGATING BETWEEN PAGES USING IE8 ERROR:TYPEERROR: L[Q].FORMULA IS NULL
  • BI MAD USING IE8 GET ERROR FAILED TO LOAD XDO.MAPVIEWER.GEOCODER
  • 11.1.1.9.0:MAD:IE11:CAN'T ADD FUNCTION TO CALCULATION BOX BY DOUBLE CLICK ON IT

Latest information for Oracle Business Intelligence Mobile App Designer can be found at Oracle Technology Network. ( http://www.oracle.com/technetwork/middleware/bi-foundation/bi-mobile-app-designer-1983915.html)


To share your experience about installing this patch ...

In the MOS | Patches & Updates screen for Patch 19604695- click the "Start a Discussion" and submit your review.

The patch install reviews and other patch related information is available within the My Oracle Support Communities. Visit the Oracle BI sub-space:

BI Patch Reviews





About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
torben.hein@oracle.com
paul.anderson@oracle.com
julie.foster@oracle.com





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