Wednesday Oct 31, 2012

OBIEE lifetime support

I just received an email from the Development team explaining the detailed dates when what version of OBIEE will be in what stage of Support. So again for all readers who have not had the chance to look at the  lifetime Support policy from Oracle, I'll  try to explain this in easy words:


Any major release is in "error correction support" by Development for another 12 months following the availability of a new major release.


Examples:

11.1.1.5.0 was released in May 2011. 
=> So 11.1.1.3.0 (the version before that) went out of patching support ( or "error correction support" ) 12 months after that, i.e. June 2012.

Note here:
It went out of error correction support, which means Development will not fix bugs, or issue patches after that.
The product can still be supported by Technical Support ( as "best effort support" ).
So - Questions will still be answered, but there will not be fixes to bugs or glitches.

11.1.1.6.0 was released in February 2012. 
=> Therefore 11.1.1.5.0 will be out of patching support / error correction support starting March 2013.

I hope this clears up some of the questions/concerns that you might have had.

Oh, and of course to mention the latest and recommended version to use: 11.1.1.6.0 + 11.1.1.6.5 bundle patch is "just what the doctor ordered".


Friday Oct 19, 2012

October patch links

Along the lines of patching...

While it is not 100% in our LOB, it might still be interesting for some of our readers:

The Oracle critical patch update Advisory for October 2012

You will find a very detailed List with links to patches and matrices on that overview page for products ranging from Database via E-Business Suite to MySQL.

Of course you can find patches for Identity Management, SOA and Weblogic also via the "Master Note on Fusion Middleware Proactive Patching - Patch Set Updates (PSUs) and Bundle Patches (BPs) [ID 1494151.1]"


Monday Oct 15, 2012

OBIEE 10g premier support ends Mid 2013

To give all OBIEE users a fair warning ahead of time.

Please be aware that the Premier Support product lifecycle for Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x is ending in July 2013 as of the  lifetime Support policy.

OBIEE 10g statement of direction

Oracle Business Intelligence Enterprise Edition and Oracle Business Intelligence Publisher 10.1.3.4.x will be in Sustaining Support phase.
"Sustaining Support" does NOT include:

  • New program updates, fixes, security alerts, and critical patch updates
  • New tax, legal and regulatory updates
  • New upgrade scripts
  • Certification with new third party products/versions
  • 24 hour commitment and response guidelines for Severity 1 service requests as defined in the Severity Level section in the Oracle Technical Support Policies document linked below.

We are encouraging you to move to OBIEE 11gR1.

For more details please see the following documents on
My Oracle Support ( https://support.oracle.com):

"Premier Support Ends Dec 31 2011 for Oracle Fusion Middleware
10g 10.1.2 & 10.1.4" (  Doc ID 1290974.1)


Friday Oct 12, 2012

Team Schedule

So you want to meet the Proactive Support Technology Team?
Here is where we can be found next:

Conference
Date
Member
Link

UKOUG Scotland
Oracle Linlithgow

Wed 11/Thu 12 Jun 2014
  • Lia Nowodworksa
Info

You will find this schedule via the link in the upper right section of this blog under "meet the team", or you can bookmark this post

Thursday Oct 11, 2012

Name Changes for the Business Analytic My Oracle Support Communities

(guest post by Mel)

Please let us welcome the new names for the EPM communities!

You will shortly be seeing the following names when looking at your communities:

Business Intelligence
            OBIEE
            OBIA

Oracle Hyperion EPM
            Hyperion FDM
            Hyperion Enterprise & Hyperion Enterprise Reporting
            Hyperion Essbase
            HFM
            Hyperion Other Products
            Hyperion Planning
            HPCM
            Hyperion Reporting Products
            Hyperion Shared Services
            Hyperion Patch Reviews

We would also like to take this opportunity to mention that externally kept bookmarks may not work after the change, as the name of the community is part of the URL.
So in case you have bookmarked discussions whitepaper-lists etc in your browser, you may want to re-visit these after the name-change.

We hope that you continue your contribution to your community.
Thank you for your ongoing support.


About


This blog talks about the latest news and upcoming events initiated by the EPM/BI Proactive Support Team.

Authors:

italia.nowodworska@oracle.com
paul.anderson@oracle.com





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