Welcome to the Data Integration - Proactive blog.
This is our first post and as such it is an opportunity to introduce ourselves and our mission.
Who We Are
We are a small team of support engineers working in the Data Integration product set.
Our expertise covers Data Integration products from Oracle Data Integrator (ODI), Oracle Warehouse Builder (OWB), Enterprise Data Quality (EDQ) and related products.
•Improve customer experience
•Enable customers to avoid / prevent issues when working with our products
•Enable faster resolution of problems when they occur
•Enhancement and maintenance of our knowledge base
•Improving product diagnostic capabilities
•Improvements to the product documentation
•Coordination with Product Management and Development
•Outreach to improve awareness of new documents, tools, etc.
•Maintain an open channel for feedback
Our hope is that this blog will serve as a two-way communication channel. Although we obviously want new resources to be utilized we are also very interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time but all of them will be acknowledged and followed up on.
Although there are many specific activities that could be discussed here we will leave them for their own posts. Thank you for your time and we look forward to both informing and working with you.