Thursday Sep 05, 2013

Oracle OpenWorld 13: Join us and learn about the future



September is upon us and that can only mean one thing - OpenWorld is just around the corner!




One of the best things about the show for Data Integration customers is the chance to learn from Product Management about

  • the future of the products, New Features and Product Strategy
  • Integrating Oracle Golden Gate with Oracle Database,
  • Oracle Data Quality Solutions, Golden Gate and Data Integrator on Oracle Exadata
  • and more .....

To see the full list of sessions dedicated to Data Integration, check out the OpenWorld On Line Guide

Check out the Services and Support Oracle OpenWorld website to discover how you can take advantage of all Oracle OpenWorld has to offer!

We hope to see you in San Francisco later this month!

Thursday Aug 29, 2013

FMW Support Newsletter

Checkout the Oracle Fusion Middleware Support Newsletter![Read More]

Friday Aug 23, 2013

The A-Team Chronicles

The A-Team is a central, outbound, highly technical team comprised of Enterprise Architects, Solution Specialists and Software Engineers [Read More]

Friday Aug 02, 2013

Taking the Mystique out of the Remote Diagnostics Agent (RDA)

When you open an SR with support you may be asked to upload the RDA.[Read More]

Thursday Jul 18, 2013

Bundled Patch ODI 11.1.1.6.5 Released!

new bundled patch ODI 11.1.1.6.5 is released[Read More]

Thursday Jul 04, 2013

Information Centers for Data Integration Products

Information Centers (IC) are special KM documents within My Oracle Support (MOS).

They act as entry points to provide more information about product specific information.[Read More]

Friday Jun 28, 2013

Knowledge Management Feedback

Did you know that you can provide feedback on Knowledge Management (KM) articles? Knowledge Management articles are written by Oracle Support Engineers and we welcome your feedback.  Providing feedback helps to improve Oracle's Knowledge Base. 

[Read More]

Friday May 17, 2013

Extended Support for Oracle Warehouse Builder 10.2 is going to expire

We would like to inform you that Extended Support for Oracle Warehouse Builder 10.2 is going to expire on 31 July 2013!

Customers can choose to upgrade to Oracle Warehouse Builder (OWB) 11.1 or 11.2. The recommendation is to upgrade to OWB 11.2 to benefit from the longest support window and patchsets. For further information and upgrade instructions, you can refer to the following article :

Oracle Warehouse Builder 10.2 Premier and Extended Support Status [ID 1113493.1]

Saturday May 04, 2013

ODI: When to use RDA and RCC ?

For Oracle Data Integrator there are two troubleshooting tools available, RDA (Remote Diagnostics Agent like for most other Oracle products) and RCC (Repository Consistency Checker). So which do I use and when? 

  • RDA can be used to help diagnose issues in an ODI 11g environment and with other integrated products (e.g. Oracle database, WebCenter components and integration points).
  • RDA cannot help to verify the consistency of a repository.
  • RDA is not intrusive and can (and should) be used in development and production environments.
  • RCC must be used prior to ODI upgrades to verify if repository is consistent.
  • RCC should NOT be used on a production environment, only on a cloned environment.

See following notes for more information:

How To Run RDA for Oracle Data Integrator 11g (Note 1457914.1)
Using OCM (Oracle Configuration Manager) and RDA (Remote Diagnostic Agent) For Troubleshooting ODI (Note 1398483.1)
How To Use The Oracle Data Integrator (ODI) - Repository Consistency Checker (RCC) Tool (Note 1058107.1)
How To Analyze The Damaged Text Entries Detected By The ODI Repository Consistency Checker (RCC) Utility (Note 1061732.1)

Friday Apr 19, 2013

Middleware Certification Community

We are happy to announce that our Middleware Certification Community has officially gone live!

As of April 1, our Middleware Certification Virtual Team is working to address all your certification questions/issues.
The Middleware Certification Community covers most of the products within the Fusion Middleware product suite and the team will be:
•    Teaching you how to locate/interpret Certification information
•    Helping you find and use the Community effectively
•    Creating high quality, value add content for the Community
•    Mining the certification SRs/thread for trends; identifying improvement opportunities and presenting them to PM

If you don’t know much about the MOS Communities please check out this video and note "Taking Full Advantage of All Information Available in My Oracle Support (MOS) Note 1455667.1". It also explains how to subscribe to the communities which you are interested in.

Thursday Mar 28, 2013

Welcome to the Data Integration - Proactive Blog

Welcome to the Data Integration - Proactive blog.



This is our first post and as such it is an opportunity to introduce ourselves and our mission.

Who We Are

We are a small team of support engineers working in the Data Integration product set. 
Our expertise covers Data Integration products from Oracle Data Integrator (ODI), Oracle Warehouse Builder (OWB), Enterprise Data Quality (EDQ) and related products.


Our Mission

•Improve customer experience
•Enable customers to avoid / prevent issues when working with our products
•Enable faster resolution of problems when they occur


Our Activities

•Enhancement and maintenance of our knowledge base
•Improving product diagnostic capabilities
•Improvements to the product documentation
•Coordination with Product Management and Development
•Outreach to improve awareness of new documents, tools, etc.
•Maintain an open channel for feedback


Our hope is that this blog will serve as a two-way communication channel. Although we obviously want new resources to be utilized we are also very interested in feedback on what we can improve. Many suggestions we can act on immediately while others may take more time but all of them will be acknowledged and followed up on.

Although there are many specific activities that could be discussed here we will leave them for their own posts. Thank you for your time and we look forward to both informing and working with you.

About

This is the official blog of the Proactive Support Team for Data Integration: Oracle Data Integrator (ODI), Oracle Warehouse Builder (OWB), Data Quality Products (e.g. EDQ), GoldenGate (OGG), ... . Find information about our activities, publications, product related information and more.

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