Monday Feb 10, 2014

New My Oracle Support Community (MOSC) Platform

The My Oracle Support Community (MOSC) recently migrated to a new platform with a completely new look and feel and navigation.

There is a series of 5 short videos to help learn the basic features and get you started.  Please see My Oracle Support Community - New Platform Overview to start out with the first video.  Once done with that video, click on the [ Watch the Next in this series ] at the bottom left and it will automatically take you to the next video in the series.  Each video page has the [ Watch the Next in this series ] link to advance to the next video.

Although it is preferable to watch the videos in sequence, you can also individually select which videos you want to watch.  For reference, here are the individual links to the five videos in the series:

Tuesday Jan 28, 2014

IMPORTANT: My Oracle Support Community and OTN Profiles Merge January 31, 2014

For My Oracle Support Community Users...

On January 31, 2014, we plan to migrate the My Oracle Support Community (MOSC) to the same platform used for the Oracle Technology Network (OTN) forums. This platform will bring new community features to help make it easier to find information through a more intuitive interface, and enhance the way you connect with Oracle experts and industry peers. If you are a user who has the same email address that accesses both My Oracle Support Community and OTN forums, as part of the migration to a single platform these profiles will be merged and the following will occur:

  • Activities and points from both accounts will be combined into a single consolidated account
  • Your OTN handle will be preserved and you will continue to use your email address to access My Oracle Support Community and OTN forums
  • Your existing username will become visible to both My Oracle Support Community and OTN forum members, however, we will set all of your other profile information to be private
  • Some of your existing profile information will not be migrated and will need to be re-entered into your new account profile

We encourage you to review your username and profile information once the migration is complete and make the necessary updates based on your privacy preferences.

SEPARATE MY ORACLE SUPPORT COMMUNITY AND OTN ACCOUNTS
If you prefer to maintain two separate accounts (one for OTN forums and the other for My Oracle Support Community), you will need to select a different email address to access OTN forums and update your OTN profile. You must take the following action before January 31, 2014:

  • Log into forums.oracle.com
  • Click on the arrow beside your username at the top right corner of the page
  • Click "Edit Profile and Privacy"
  • Click "Edit Manage your Oracle.com Profile account" located beside your email address
  • Select the Change Username link at the top of the page
  • Enter your current password and the new email address
  • Log out and log back in to confirm that you are able to log in with the new email address

We look for forward to enhancing your Oracle community experience and appreciate your patience as we implement these changes. For more details about My Oracle Support Community features and enhancements, please read the My Oracle Support Community Spotlight.

This is a small introduction for current Community members. Watch for the full story and training options in the new My Oracle Support Community’s Getting Started region and register now for a live webcast session: Get Proactive Essentials: Using the new My Oracle Support Community Platform.
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This is the official blog of the Java Development Proactive Services Team. Here we will provide information on our activities, publications, product related information and more. We look forward to your feedback to improve what we do!

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