Taking the Mystic out of the Remote Diagnostics Agent (RDA)
By iareid-Oracle on May 31, 2013
Ever wondered why you were asked for the RDA?
When you open an SR with support you may be asked to upload the RDA. We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.
The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1]
Click on the Tabs within the document to have all your questions answered.
Further Information for specific Java Developer Products can be found in the following Notes:-
- Running RDA for Oracle JDeveloper & ADF 11g [ID 1367700.1]
- Using Remote Diagnostic Agent (RDA) to diagnose a JDBC client [ID 1376181.1]
- How to Collect Configuration Information for WebLogic Server (WLS) Using OCM and RDA [ID 1097928.1]
- Running RDA Against Oracle Fusion Middleware 11g [ID 853437.1]
Always ensure you have the latest RDA this can be downloaded from:-
Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1]