Friday May 31, 2013

Taking the Mystic out of the Remote Diagnostics Agent (RDA)

Ever wondered why you were asked for the RDA?

When you open an SR with support you may be asked to upload the RDA.   We realise that this my take you some time, however the RDA contains a lot of diagnostic information about your environment which may help us resolve the SR faster.

The following document goes through all the key stages involved in collating the RDA :- Get Proactive with Fusion Middleware : Resolve SRs Faster! Use Remote Diagnostic Agent [ID 1498376.1] 

Click on the Tabs within the document to have all your questions answered.

Further Information for specific Java Developer Products can be found in the following Notes:-

  • Running RDA for Oracle JDeveloper & ADF 11g [ID 1367700.1]
  • Using Remote Diagnostic Agent (RDA) to diagnose a JDBC client [ID 1376181.1]
  • How to Collect Configuration Information for WebLogic Server (WLS) Using OCM and RDA [ID 1097928.1]
  • Running RDA Against Oracle Fusion Middleware 11g [ID 853437.1]

Always ensure you have the latest RDA this can be downloaded from:-

Remote Diagnostic Agent (RDA) 4 - Getting Started [ID 314422.1] 

Tuesday May 28, 2013

Knowledge Management Feedback

Did you know that you can provide feedback on Knowledge Management (KM) articles?

It's nice to read a technical article that is well-written, the grammar and spelling are correct, the information is up to date, concise, to the point, easy to understand and it flows from one paragraph to another.  And though we always strive for a well-written article, it doesn't always come out that way.

Knowledge Management articles are written by Oracle Support Engineers and we welcome your feedback.  Providing feedback helps to improve Oracle's Knowledge Base.  If you're reading a KM article and you have a comment, please let us know about it.  Maybe it's just to fix a spelling or grammatical error.  Maybe there's a broken link that needs to be fixed.  Maybe it's a suggestion to provide additional information.  Maybe the article contains incorrect information.  Maybe some information in the article is outdated.  Maybe something is not clear in the article.  Whatever it is, we want to hear about it.  We value your input!

When you provide feedback it goes directly to the owner of the article.  The owner carefully reviews the comment and decides whether or not to implement it.  Most comments are implemented and we strive to implement them within a week!  For those comments that are not implemented, there is normally a good reason.  It may not be feasible to implement the suggestion or the suggestion may not be correct.  We don't take the decision lightly!

So how do you provide feedback?

Providing feedback on a KM article depends on whether you're a customer or an Oracle Employee.


1. In the upper right hand corner of the article, click on the little +/- Rate this document icon:
Rate This Document

Note: The grayed out Comments (0) link will only show a number when there are open comments that are still being evaluated.

2. In the Article Rating window, complete as many of the following optional fields as you like and then click the Send Rating button:

  • Rate the article as Excellent, Good or Poor
  • Specify whether the article helped you or not
  • Specify the ease of finding the article
  • Provide whatever comments you have

Article Rating


The interface for Oracle Employees is a little bit different, there are more options.

1. The +/- Rate this document icon is also available to employees and is identical to what the customers have.  Please see Customer section above.

Rate This Document

2. The Show document comments link shows all comments that have ever been submitted for the article

Show Document Comments

3. Employees have an additional way to submit a comment.  Click on the little + Add Comment icon:

Add Comment

4. Fill out the Add Comment fields and click the Add Comment button:

Add Comment

We look forward to your feedback!

Tuesday May 21, 2013

What is Hot Topics E-Mail?

As an Oracle customer, take advantage of My Oracle Support HOT TOPICS to be alerted for a range of information (such as Knowledge Articles, bugs, desupport notices, product newsletters, and field action bulletins) associated with Oracle products. You can also subscribe to e-mail alerts for your service requests and health recommendations based on certain criteria For more information please take a look to “Hot Topics Email”

Hot Topics E-mail sends a formatted message with links to content that has changed based on selections made on the Hot Topics E-Mail page. Because this feature can generate a high volume of e-mail, choose only products that are of immediate importance to you. As you become more involved with new products or less with other products, you can add or remove products from the list.

To set up and enable Hot Topics E-mail:

1. Select Hot Topics E-mail from the Settings tab. The Hot Topics E-Mail page appears.
2. Select On, and then select a number of days to specify how often you want to receive the e-mails.
3. Make other selections as required, and then click Apply.
4. If the Health Recommendations region is chosen please review About Health Recommendations

1. From My Oracle Support drill down in the more tab>settings

2. Under personalization>Hot Topics Email

3. Hot Topics email > ON
Additional products > add products you wish to monitor

4. Results showing the products you have chosen

5. If you have set up health recommendations, they will also appear.

Thursday May 02, 2013

MOS Community "Middleware Certification"

Do you know ...

 ... What's New in the My Oracle Support (MOS) Communities space ?

    The Middleware Certification Community !!

Typically the MOS Communities are dedicated to specific products and the discussions are about specific topics within that product.

Its’ forum philosophy is well accepted – anybody can post a question, answer a question, search, learn and share experiences. The direct interaction with peers of the same interest group combined with contribution of experts from Support guarantees smooth and fast resolution and topical discussions. 

Middleware Certification crosses the border and covers most of the products within the Fusion Middleware product suite.

The scope of the Middleware Certification is to assist you to locate certification information and how to interpret them. 

If you don’t know much about the MOS Communities please check out this video and note "Taking Full Advantage of All Information Available in My Oracle Support (MOS) [Video] Note 1455667.1". It also explains how to subscribe to the communities which you are interested in.

There are Communities for Java Development, Oracle Application Server, Oracle Weblogic Server and more - Visit the My Oracle Support Communities main page for full list.


This is the official blog of the Java Development Proactive Services Team. Here we will provide information on our activities, publications, product related information and more. We look forward to your feedback to improve what we do!


« May 2013 »