By BobConklin on Nov 13, 2013
Hello and welcome!
If you've read the header above or the "About" description to the right, you already get the gist of this blog, but I thought a more complete description would be helpful before we dive in.
Oracle Premier Support provides a wealth of resources, but we know you are busy and it can be hard to keep up with everything that's available. This blog serves as a way to bring your attention to some of the best things you have access to through Oracle Premier Support. It's worth noting that these resources exist to both 1)help you achieve success individually and 2)help your organization get the very most of its investment in Oracle products. We named this blog "Get Ahead. Stay Ahead." because our objective is to help you and your organization do exactly that.
So, what comes with Oracle Premier Support? More than you may realize. At the highest level, Oracle Premier Support includes three essential components - software updates, tools, and services. Software updates include patches, security updates, enhancements and major new releases. Tools such as My Oracle Support and product-specific capabilities are vital to proactive maintenance, support and upgrades. Services including 24/7 technical support and 2-hour hardware service (for covered systems) help ensure that you get the expert assistance you need, when you need it. In this blog, we'll take a closer look into each of these areas while also providing suggestions for how to take advantage of the integration between them.
I expect this blog will ultimately offer a variety of product-specific tips and general tips (which apply to any/all Oracle products including applications, middleware, databases, infrastructure software, and systems). We'll try to mix it up. In our roles within Oracle Product Marketing focusing on Customer Services, my team and I are fortunate enough to work closely with some very smart and enthusiastic people in Oracle Support and across Oracle's different product teams. We hope to bring the "best of the best" to you.