The SNMP Service on a Sun Storage 7000 Appliance

Without a doubt, SNMP rules the playground in terms of monitoring hardware assets, and many software assets, in a data center monitoring ecosystem. It is the single biggest integration technology I'm asked about and that I've encountered when discussing monitoring with customers.

Why does SNMP have such amazing staying power?


  • It's extensible (vendors can provide MIBs and extend existing MIBs)
  • It's simple (hierarchical data rules and really it boils down to GET, SET, TRAP)
  • It's ubiquitous (monitoring tools accept SNMP, systems deliver SNMP)
  • It operates on two models, real time (traps) and polling (get)
  • It has aged gracefully (security extensions in v4 did not destroy it's propagation)

To keep the SNMP support in the Sun Storage 7000 Appliances relatively succinct, I am going to tackle this in two separate posts. This first post shows how to enable SNMP and what you get "out of the box" once it's enabled. The next post discusses how to deliver more information via SNMP (alerts with more information and threshold violations).

To get more information on SNMP on the Sun Storage 7000 and to download the MIBs that will be discussed here, go to the Help Wiki on a Sun Storage 7000 Appliance (or the simulator):


  • SNMP - https://[hostname]:215/wiki/index.php/Configuration:Services:SNMP

Also, as I work at Sun Microsystems, Inc., all of my examples of walking MIBs on a Sun Storage 7000 Appliance or receiving traps will be from a Solaris-based system. There are plenty of free / open source / trial packages for other Operating System platforms so you will have to adapt this content appropriately for your platform.

One more note as I progress in this series, all of my examples are from the CLI or from scripts, so you won't find many pretty pictures in the series :-)

Enabling SNMP on the Sun Storage 7000 Appliance gives you the ability to:


  • Receive traps (delivered via Sun's Fault Manager (FM) MIB)
  • GET system information (MIB-II System, MIB-II Interfaces, Sun Enterprise MIB)
  • GET information customized to the appliance (using the Sun Storage AK MIB)

Enabling alerts (covered in the next article) extends the SNMP support by delivering targeted alerts via the AK MIB itself.

Enable SNMP


The first thing we'll want to do is log into a target Sun Storage 7000 Appliance via SSH and check if SNMP is enabled.


aie-7110j:> configuration services snmp
aie-7110j:>configuration services snmp> ls
Properties:
<status> = disabled
community = public
network =
syscontact =
trapsinks =

aie-7110j:configuration services snmp>

Here you can see it is currently disabled and that we have to set up all of the SNMP parameters. The most common community string to this day is "public" and as we will not be changing system information via SNMP we will keep it. The "network" parameter to use for us is 0.0.0.0/0, this allows access to the MIB from any network. Finally, I will add a single trapsink so that any traps get sent to my management host. The last step shown is to enable the service once the parameters are committed.


aie-7110j:configuration services snmp> set network=0.0.0.0/0
network = 0.0.0.0/0 (uncommitted)
aie-7110j:configuration services snmp> set syscontact="Paul Monday"
syscontact = Paul Monday (uncommitted)
aie-7110j:configuration services snmp> set trapsinks=10.9.166.33
trapsinks = 10.9.166.33 (uncommitted)
aie-7110j:configuration services snmp> commit
aie-7110j:configuration services snmp> enable
aie-7110j:configuration services snmp> show
Properties:
<status> = online
community = public
network = 0.0.0.0/0
syscontact = Paul Monday
trapsinks = 10.9.166.33

From the appliance perspective we are now up and running!

Get the MIBs and Install Them


As previously mentioned, all of the MIBs that are unique to the Sun Storage 7000 Appliance are also distributed with the appliance. Go to the Help Wiki and download them, then move them to the appropriate location for monitoring.

On the Solaris system I'm using, that location is /etc/sma/snmp/mibs. Be sure to browse the MIB for appropriate tables or continue to look at the Help Wiki as it identifies relevant OIDs that we'll be using below.

Walking and GETting Information via the MIBs


Using standard SNMP operations, you can retrieve quite a bit of information. As an example from the management station, we will retrieve a list of shares available from the system using snmpwalk:


-bash-3.00# ./snmpwalk -c public -v 2c isv-7110h sunAkShareName
SUN-AK-MIB::sunAkShareName.1 = STRING: pool-0/MMC/deleteme
SUN-AK-MIB::sunAkShareName.2 = STRING: pool-0/MMC/data
SUN-AK-MIB::sunAkShareName.3 = STRING: pool-0/TestVarious/filesystem1
SUN-AK-MIB::sunAkShareName.4 = STRING: pool-0/oracle_embench/oralog
SUN-AK-MIB::sunAkShareName.5 = STRING: pool-0/oracle_embench/oraarchive
SUN-AK-MIB::sunAkShareName.6 = STRING: pool-0/oracle_embench/oradata
SUN-AK-MIB::sunAkShareName.7 = STRING: pool-0/AnotherProject/NoCacheFileSystem
SUN-AK-MIB::sunAkShareName.8 = STRING: pool-0/AnotherProject/simpleFilesystem
SUN-AK-MIB::sunAkShareName.9 = STRING: pool-0/default/test
SUN-AK-MIB::sunAkShareName.10 = STRING: pool-0/default/test2
SUN-AK-MIB::sunAkShareName.11 = STRING: pool-0/EC/tradetest
SUN-AK-MIB::sunAkShareName.12 = STRING: pool-0/OracleWork/simpleExport

Next, I can use snmpget to obtain a mount point for the first share:

-bash-3.00# ./snmpget -c public -v 2c isv-7110h sunAkShareMountpoint.1
SUN-AK-MIB::sunAkShareMountpoint.1 = STRING: /export/deleteme

It is also possible to get a list of problems on the system identified by problem code:

-bash-3.00# ./snmpwalk -c public -v 2c isv-7110h sunFmProblemUUID
SUN-FM-MIB::sunFmProblemUUID."91e97860-f1d1-40ef-8668-dc8fb85679bb" = STRING: "91e97860-f1d1-40ef-8668-dc8fb85679bb"

And then turn around and retrieve the associated knowledge article identifier:

-bash-3.00# ./snmpget -c public -v 2c isv-7110h sunFmProblemCode.\\"91e97860-f1d1-40ef-8668-dc8fb85679bb\\"
SUN-FM-MIB::sunFmProblemCode."91e97860-f1d1-40ef-8668-dc8fb85679bb" = STRING: AK-8000-86

The FM-MIB does not contain information on severity, but using the problem code I can SSH into the system and retrieve that information:

isv-7110h:> maintenance logs select fltlog select uuid="91e97860-f1d1-40ef-8668-dc8fb85679bb"
isv-7110h:maintenance logs fltlog entry-005> ls
Properties:
timestamp = 2009-12-15 05:55:37
uuid = 91e97860-f1d1-40ef-8668-dc8fb85679bb
desc = The service processor needs to be reset to ensure proper functioning.
type = Major Defect

isv-7110h:maintenance logs fltlog entry-005>

Take time to inspect the MIBs through your MIB Browser to understand all of the information available. I tend to shy away from using SNMP for getting system information and instead write scripts and workflows as much more information is available directly on the system, I'll cover this in a later article.

Receive the Traps


Trap receiving on Solaris is a piece of cake, at least for demonstration purposes. What you choose to do with the traps is a whole different process. Each tool has it's own trap monitoring facilities that will hand you the fields in different ways. For this example, Solaris just dumps the traps to the console.

Locate the "snmptrapd" binary on your Solaris system and start monitoring:


-bash-3.00# cd /usr/sfw/sbin
-bash-3.00# ./snmptrapd -P
2009-12-16 09:27:47 NET-SNMP version 5.0.9 Started.

From there you can wait for something bad to go wrong with your system or you can provoke it yourself. Fault Management can be a bit difficult to provoke intentionally since things one thinks would provoke a fault are actually administrator activites. Pulling a disk drive is very different from a SMART drive error on a disk drive. Similarly, pulling a Power Supply is different from tripping over a power cord and yanking it out. The former is not a fault since it is a complex operation requiring an administrator to unseat the power supply (or disk) whereas the latter occurs out in the wild all the time.

Here are some examples of FM traps I've received through this technique using various "malicious" techniques on a lab system ;-)

Here is an FM Trap when I "accidentally" tripped over a power cord in the lab. Be careful when you do this so you don't pull the system off the shelf if it is not racked properly (note that I formatted this a little bit from the raw output):


2009-11-16 12:25:34 isv-7110h [172.20.67.78]:
DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (1285895753) 148 days, 19:55:57.53
SNMPv2-MIB::snmpTrapOID.0 = OID: SUN-FM-MIB::sunFmProblemTrap
SUN-FM-MIB::sunFmProblemUUID."2c7ff987-6248-6f40-8dbc-f77f22ce3752" = STRING: "2c7ff987-6248-6f40-8dbc-f77f22ce3752"
SUN-FM-MIB::sunFmProblemCode."2c7ff987-6248-6f40-8dbc-f77f22ce3752" = STRING: SENSOR-8000-3T
SUN-FM-MIB::sunFmProblemURL."2c7ff987-6248-6f40-8dbc-f77f22ce3752" = STRING: http://sun.com/msg/SENSOR-8000-3T

Notice again that I have a SunFmProblemUUID that I can turn around and shell into the system to obtain more details (similarly to what was shown in the last section). Again, the next article will contain an explanation of Alerts. Using the AK MIB and Alerts, we can get many more details pushed out to us via an SNMP Trap, and we have finer granularity as to the alerts that get pushed.

Here, I purchased a very expensive fan stopper-upper device from a fellow tester. It was quite pricey, it turns out it is also known as a "Twist Tie". Do NOT do this at home, seriously, the decreased air flow through the system can cause hiccups in your system.


DISMAN-EVENT-MIB::sysUpTimeInstance = Timeticks: (1285889746) 148 days, 19:54:57.46
SNMPv2-MIB::snmpTrapOID.0 = OID: SUN-FM-MIB::sunFmProblemTrap
SUN-FM-MIB::sunFmProblemUUID."cf480476-51b7-c53a-bd07-c4df59030284" = STRING: "cf480476-51b7-c53a-bd07-c4df59030284"
SUN-FM-MIB::sunFmProblemCode."cf480476-51b7-c53a-bd07-c4df59030284" = STRING: SENSOR-8000-26
SUN-FM-MIB::sunFmProblemURL."cf480476-51b7-c53a-bd07-c4df59030284" = STRING: http://sun.com/msg/SENSOR-8000-26

You will receive many, many other traps throughout the day including the Enterprise MIB letting us know when the system starts up or any other activities.

Wrap it Up


In this article, I illustrated enabling the SNMP Service on the Sun Storage 7000 Appliance via an SSH session. I also showed some basic MIB walking and traps that you'll receive once SNMP is enabled.

This is really simply the "start" of the information we can push through the SNMP pipe from a system. In the next article I'll show how to use Alerts on the system with the SNMP pipe so you can have more control over the events on a system that you wish to be notified about.

Comments:

This is fantastic stuff. Thanks for such an indepth discussion.

Posted by Rohan Ranade on December 18, 2009 at 09:23 AM MST #

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