By me on Jun 01, 2012
I had the pleasure to do an e-interview with Ana Neves around the SunSpace to WebCenter migration project.
Below is the english version of the interview. Enjoy
Peter, you joined Oracle in 2009 through the acquisition of Sun. Becoming a part of Oracle meant many changes. The internal collaboration platform was one of them, as per a post you wrote back in 2011. Sun had SunSpace. How would you describe SunSpace?
SunSpace was the internal Community and Social Collaboration platform for the Sun's Global Sales and Services Organization. SunSpace served around 600 communities with a main focus around technology, products and services. SunSpace was a big success. Within 3 months of its launch SunSpace had over 20,000 users and it won the Atlassian "Not just another wiki" Award for the best use of Confluence (https://blogs.oracle.com/peterreiser/entry/goodbye_sunspace_hello_webcenter).
What made SunSpace so special?
1. People centric versus Web centric
The main concept of SunSpace put the person in the middle of everything. All relevant information, resources etc. where dynamically pushed to a person's myProfile ( Facebook like interface) based on the person's interest and needs.
2. Ease to use
3. Easy to find
- optimized search engine algorithm using social value based ranking enhancements
- community facilitated search optimization
- faceted search which recommended highly relevant content like products, communities and experts
4. Social Adoption - How to build vibrant communities
To drive user adoption we implemented two complementary models:
We developed a Social Value System called Community Equity which measures the social value flow between People, Content and Metadata.
As example: All social credentials a user earned trough active community participation where dynamically displayed on her/his myProfile.
How would you describe WebCenter?
Oracle WebCenter (@oraclewebcenter) is the Oracle's user engagement platform for social business. It helps people work together more efficiently through contextual collaboration tools that optimize connections between people, information, and applications and ensures users have access to the right information in the context of the business process in which they are engaged. Oracle WebCenter can help your organization deliver contextual and targeted Web experiences to users and enable employees to access information and applications through intuitive portals, composite applications, and mash-ups.
||How WebCenter Works
|Home||MyProfile: to access, click on your name at the top of any WebCenter page||Your name, title, and reporting line are displayed. Sub-tabs show your activity stream (Activities); people in your network (Connections); files you have uploaded (Documents); your contact information (Organization); and any personal information you wish to share (About).|
|Files||MyFiles||Allows you to upload, download and store documents or wiki pages within folders and subfolders. The WebDav interface allows you to download / upload files / folders with a simple drag and drop to / from your local machine. Tagging is supported and recommended.|
|Home: displays the activity stream of individuals in your network.
MyConnections: shows individuals in your network. Click on a person's name to see their contact info and link to their profile.
|Status Updates||MyProfle > Activties||Add and displays your recent activties and status updates.|
|Watches||Preferences > Subscriptions > Current Subscriptions||Receive email notifications when pages / spaces you watch are modified.|
|Drafts||N/A||WebCenter does not support Drafts|
|Settings||Preferences: to access, click on 'Preferences' at the top of any WebCenter page||Set your general preferences, as well as your WebCenter messaging, search and mail settings.|
|MyCommunities||MySpaces: to access, click on 'Spaces' at the top of any WebCenter page||Displays MySpaces (communities you are a member of); and Recent Spaces (communities you have recently visited).|
||How Webcenter Works
|Home||Home||Displays a community introduction and activity stream. Members can add messages, links or documents via the Community Message Board. No Top Contributors widget.|
|People||Members||Lists members of the community. The Mail All Members feature allows moderators and participants to send a message to all members of the community. Membership Management can be found under > Manage > Members|
|News||News||Members can post and access latest community news and they can subscribe to news using an RSS reader|
|Documents||Documents||Allows community members to upload, download and store documents or wiki pages within folders and subfolders. The WebDav interface allows participants to download / upload files / folders with a simple drag and drop to / from your local machine. Tagging is supported and recommended.|
|Wiki||Wiki||Allows community members to create and update web pages with a WYSIWYG editor. Note: WebCenter does not support macros or portlet embedding.|
|Forum||Forum||Post community forum topics. Contribute to community forum conversations.|
|N/A||Calendar||Update and/or view the Community Calendar.|
|N/A||Analytics||Displays detailed analytics data (views,downloads, unique users etc.) for Pages, Wiki, Documents, and Forum in a given community space.
What is the adoption of WebCenter at Oracle?
Does Oracle have any metrics to assess usage and impact of WebCenter? Can you give us some examples?
Depending on the community we can filter/segment the metrics by User Properties e.g. Country, Organization, Job Role etc.
What are you doing to improve usage and impact?
1. We integrating the WebCenter social services/fabric into all main business applications. As example The Fusion CRM deployment is seamless integrated with Oracle Social Network (OSN) and all conversation around an opportunity or customer engagement is done in OSN (see youtube video).
You worked both with WebCenter and SunSpace. Knowing what you know today, if you had the chance to choose between the two, which one would you choose? Why?
You are a WebCenter Evangelist at Oracle. What do you do as part of that role?
Is that a full time role?
How many other Evangelists are there in Oracle?
- Christian Finn (@cfinn) leads the team - Christian came from the Microsoft Sharepoint product management team and is a recognized expert in Social Business and Enterprise Collaboration.
- Noël Jaffré (@noeljaffre) is our Web Experience Management (WEM) guru and came to Oracle via FatWire acquisition (now WebCenter Sites).
- Jake Kuramoto (@theapplab) is part of the Oracle AppsLab innovation team - Jake is well known as the driving force behind http://theappslab.com a blog around social and innovation.
- Noel Portugal (@noelportugal) is a developer in the Oracle AppsLab innovation team - he is the inventor of OraTweet - Oracle's internal tweeting platform
- Peter Reiser (@peterreiser) is a Social Business guru and the inventor of SunSpace and Community Equity.
What area of the business do you and the rest of the Evangelists sit in? What area of the organisation is responsible for WebCenter?
Is WebCenter part of the Knowledge Management strategy?
I am aware Oracle also uses Beehive internally. How would you describe Beehive?
Are Beehive and WebCenter connected?