Friday May 04, 2012

How to build your ultimate Customer Experience - WebCenter Sites

Do you want to build a unique and engaging Web Experience for your customers? 

Do you want to have an easy way to create  content once and then publish it to all your Web and Mobile Channels - without having a PhD in computer science?

Do you want to build an engaging and vibrant Web Experience by seamless integrating Social Channels like Facebook and Twitter?

Then you should  watch this short  demo video.


Enjoy!



Thursday Feb 16, 2012

Community Equity Documentation

We hosted the developer wiki documentation for the Community Equity open source project on wikis.sun.com.

Since this site has been decomissioned, we are looking for a new home for the content.

In the meantime you can access the documentation as a pdf version.

Happy coding :)




Monday Dec 12, 2011

Social ROI and Social Value models

Last Friday I had the pleasure to deliver a keynote presentation  to the McKinsey BTO team in Frankfurt. 

The keynote focused on two topics:

1.  How to measure the Return on Investment (RoI) by measuring the re-use of content during  sales and project delivery and correlate it with the CRM Win/Lose Rate and Project Margin.

2. How to build a Social Value system - by evaluating the Social Value of users, content and metadata in social network and communities and create targeted value models to answer the question "What's in it for me" (WIIFM).

Furthermore I could listen to the second keynote given by Felix Haas , CEO of amiando - a leading online event registration company. 

It was fascinating to learn how fast they evolved their business model from a "party organization tool" to a leading social media company.

, , social networks, social media, mckin

Monday Sep 12, 2011

Community Equity Patent issued

Finally - the  patent for  "Method and system for tracking social capital" has been issued.

Inventors
: Reiser; Peter H. (Pfungen, CH), Diamond; Paul (Palo Alto, CA)
Assignee: Oracle America, Inc. (Redwood City, CA)
Appl. No.: 12/031,533 Filed: February 14, 2008

SUMMARY

In general, in one aspect, the invention relates to a method for tracking social capital. The method includes monitoring interactions with a first shared content provider based on a first number of equity changing activities, where the interactions with the first shared content provider are associated with a user. The method further includes monitoring interactions with a second shared content provider based a second number of equity changing activities, where the interactions with the second shared content provider are associated with the user. The method further includes determining a personal equity for the user based on the interactions with the first shared content provider and the interactions with the second shared content provider and publishing the personal equity to the first shared content provider, where content contributed by the user to the first shared content provider is rated based on the personal equity.

In general, in one aspect, the invention relates to a system for tracking social capital. The system includes a shared content provider interface configured to monitor interactions with a first shared content provider based on a first number of equity changing activities, where the interactions with the first shared content provider are associated with a user. The shared content provider interface is further configured to monitor interactions with a second shared content provider based a second number of equity changing activities, where the interactions with the second shared content provider are associated with the user. The shared content provider interface is further configured to publish the personal equity to the first shared content provider, where content contributed by the user to the first shared content provider is rated based on a personal equity. The system further includes a personal equity module configured to determine the personal equity for the user based on the interactions with the first shared content provider and the interactions with the second shared content provider.

In general, in one aspect, the invention relates to a computer readable medium embodying instructions executable by a computer to perform method steps for measuring social capital, the instructions including functionality to monitor interactions with a first shared content provider based on a first number of equity changing activities, where the interactions with the first shared content provider are associated with a user. The instructions further include functionality to monitor interactions with a second shared content provider based a second number of equity changing activities, where the interactions with the second shared content provider are associated with the user. The instructions further include functionality to determine a personal equity for the user based on the interactions with the first shared content provider and the interactions with the second shared content provider and publish the personal equity to the first shared content provider, where content contributed by the user to the first shared content provider is rated based on the personal equity. 



The described methodology was implemented in SunSpace and  open sourced as Community Equity.

Monday May 31, 2010

Confluence meets Community Equity - finally

Exactly a year ago we announced the open source version of Community Equity at JavaOne.
Also I had the pleasure to present the SunSpace success at the Atlassian Summit 2009 in San Francsico (and we won the "not just another wiki Charlies award).
At this summit I talked about a possible open source Confluence plugin for Community Equity.

And voilà - here it is

Dock-11-1.jpg (ok we had a few month delay .. .-) )

The plugin has two main features

Events Synchronization

Following events are pushed via webservices to the CeQ backend

  • GroupCreateEvent
  • GroupRemoveEvent
  • SpaceCreateEvent
  • SpaceConvertEvent
  • SpaceUpdateEvent
  • SpaceRemoveEvent
  • PageCreateEvent
  • PageUpdateEvent
  • PageMoveEvent
  • PageTrashedEvent
  • PageViewEvent (commented out)
  • LabelAddEvent
  • LabelRemoveEvent

Macros
We added 10 Community Equity macros which can be easily added using the Confluence macro builder and they are documents in the Confluence notation guide.

confluence_ceq_widgets-1.jpg

Use Cases

Lets look at a few cool use cases
My Equity

Show the total and rank of a person's contribution and participation equity AND show a history graph over time
Example: {ceq-myceq:user=peter.reiser}

Dock-12-1-1.jpg

MyContributions

Show the total contributions of a person using a tag cloud for navigation/filtering and a listing for the content.
Example:
{ceq-tagcloud:author=$generalUtil.urlEncode($action.username)|order=equity|page_size=100|id=77|hidetags=community:,system:}
{ceq-listing:author=$generalUtil.urlEncode($action.username)|order=lastupdated||tagcloudid=77}


Dock-13-1.jpg

TopPeople / Top information

Show the Top People and Content of a community.
(Note: the CeQ plugin automatically adds a tag called community:%spacekey% to each information object)

Example:
{ceq-toppeople:tag=community:%key%}
{ceq.topinformation:tag=community:%key%}


Dock-14-1.jpgDock-15-1.jpg

Statistics / Community Health check

This is a new cool functionality in Community Equity release 1.4.
Lets compare the contribution equity history of two communities

Example: {ceq-statistics:tags:source:googlegroup,source:cliqset}


Dock-16.jpg


There are many other interesting use cases which we have implemented as part of our SunSpace rollout ...

the best is you try it out yourself .. it is very easy

  1. Install the Community Equity plugin on your local Confluence Wiki.
  2. For testing you can use the Community Equity demo site (default setting of the plugin)
    Tip: add a unique tag e.g. source:mywikiname to the setup - this allows you to filter for your site
    WARNING: The Community Equity demo site is public - that means that all information like wiki page name, people name, tags etc. are publicly available!
  3. Install your own Community Equity Server

Enjoy - Peter

PS: This is my second last blog as a legal Sun employee - check out the next blog post called "SunSet"


Sunday May 30, 2010

Community Equity Milestone 1.4 released

Today on May 31th 2010 we are proud to release Community Equity Open Source Milestone 1.4.

You can download the latest version here.

CeQ_1.4.png

Release highlights

Community Equity Statistics Service

There are two new webservices and one new HTML widget which provides Equity and Activity history datasets for People, Content and Tags


ceq_statistics.jpg


Confluence plugin

You can install the Community Equity plugin for the Atlassian / Confluence wiki product and enjoy following functionality

  • dynamic synchronization of Confluence events
  • configurable Community Equity server (default: CeQ demo site)
  • Community Equity Macros
    - cey-myceq
    - ceq-tagcloud
    - ceq-listing
    - ceq-statistics
    - ceq-toppeople
    - ceq-topcommunities
    - ceq-topinformation
    - ceq-topcountries
  • installation documentation
        

Bug Fixes

We fixed a few bugs and made some performance improvements. Details can be found in the release notes below.

Developer Spotlight

A big thanks goes to:

Raphael Juchli for the implementation of the Community Equity Confluence plugin

and

Thomas Bruhin for the cool statistics widget implementation

Release Notes

Bugs

Improvement

New Feature

Task

Sub-task

Monday Feb 15, 2010

Community Equity Milestone 1.3 released

On Friday February 12th 2009 we released Community Equity Open Source Milestone 1.3.

You can download the latest version here.

Do you want to see Community Equity in action ? Just go to our demo site , register and try it out !


The main features of this release are :

Offline Calculation

The calculation of the Equity values is now implemented as an offline and non- blocking process. This drastically improves performance and allows to process the mathematical calculation on different machines.

Widget Refactoring

All widgets are now supporting JSONP for remote embedding into any websites. In addition the topPeople widget now supports the ranking of people based on Contribution Equity, Participation Equity and Total Equity.

Bug Fixes

We fixed over 50 bugs. Details can be found in the release notes below.

Developer Spotlight

A big thanks goes to:

Dmitry Ryashchentsev for the implementation of the CeQ Offline Sync.

and

Mihai Radulescu for the EJB core enhancements and for the CeQ/Kiwi integration.

Release Notes Community Equity Milestone 1.3

New Features

Bug Fixes

Thursday Nov 26, 2009

status.net is activitystreams enabled !

   

status.net.png

is now asicon42-blue.png enabled !

   

Thanks to Olof Tjerngren who wrote the extension !


We already using this version for our Communtiy Equity implementation

You can try it out on the CeQ demo site .


ceqmbsite.gif

Also here is an example on how we calculate the top contributors and top notices using Community Equity


statusCEQ.gif

Here is the instruction how to configure the status.net activitystrea.ms extension

The merge request is number #2217
http://gitorious.org/statusnet/mainline/merge_requests/2217

Configuration:

To activate (the only required setting):
$config[‘activitystream’][‘enabled’]=true;

Changing the value used for person id:
$config[‘activitystream’][‘id_field’] = ‘email’ | ‘profileurl’ | ‘nickname’ | ‘tag’.

Change default number of entries to include (default 50):
$config[‘activitystream’][‘pagesize’]=<num entries>

Switch to querying all tables - pretty useless:
$config[‘activitystream’][‘method’]=’query’;

The stream is on /activitystream/all and takes a few alternate parameter:

?pagesize=x
Number of entries to include

?datetime=Y-m-d
Entries on this date or newer.

?days=x
Number of days to include


Tuesday Nov 24, 2009

Community Equity meets activitystrea.ms

asicon42-blue.png With the latest Milestone 1.2. release Community Equity supports activitystrea.ms . asicon42-green.png

Architecture

200911241915.jpg

Supported Verbs

  • create: http://activitystrea.ms/schema/1.0/post
  • update_content http://activitystrea.ms/schema/1.0/post
  • update_meta_data: http://activitystrea.ms/schema/1.0/post
  • update UserGroup: http://activitystrea.ms/schema/1.0/post
  • update Community : http://activitystrea.ms/schema/1.0/post
  • update Person: http://activitystrea.ms/schema/1.0/post
  • delete information (type of),group,community,user: http://community-equity.org/schema/1.0/delete
  • deleteUserGroup:   http://community-equity.org/schema/1.0/delete
  • delete Community http://community-equity.org/schema/1.0/delete
  • delete Person http://community-equity.org/schema/1.0/delete
  • comment information: http://activitystrea.ms/schema/1.0/post
  • view/download information: http://activitystrea.ms/schema/1.0/play
  • tag information http://activitystrea.ms/schema/1.0/tag
  • join group: http://activitystrea.ms/schema/1.0/join
  • leave group: http://community-equity.org/schema/1.0/leave

Currently the activitystrea.ms standard does not support "negative" actions like delete, unfavorite etc.. , so we decided to use our own name space

http://community-equity.org/schema/1.0/verb .

Supported information types

  • Attachments ( documents ,video,photos)
  • Wiki Page
  • Forum
  • Issue
  • Bookmark
  • Web Page
  • Microblog
  • Notice
  • Blog Post

Site connect

We have tested the implementation with following activitystrea.ms enabled sites


siteconnect.gif

Monday Nov 16, 2009

Communtiy Equity milestone 1.2 released

I am very happy to announce the availability of the milestone 1.2 of the Community Equity open source project.

Milestone 1.2 release description



  • activitystrea.ms support - read and process activitystrea.ms enabled sites and feeds
    • Facebook connect - integrate Facebook status updates
    • status.net connect - integrate status.net software (this is based on an activitystrea.ms extension for status.net from Olof Tjerngren.
    • Cliqset.com connect - integrate with cliqset activitystrea.ms feed

  • Glassfish WebSpace Server 10 and Liferay Portal integration
    • plugin to capture all social events
    • supports web pages, blogs, bookmarks, wiki , forum, attachments , polls content types
    • all Ceq widgets integrated as portlets
    • CeQ administration integration
    • Single Sign on
    • Tagging and rating events
  • Bug fixes and improvements
    • Performance improvement
    • Application management
    • Bug Fixes
Developers Spotlight : a special thanks to

James Falkner - for the activitystrea.ms reader implementation Olof Tjerngren - for the activitystrea.ms implementation for status.net


Just watch enclosed video to get a quick overview about Community Equity and the new functionality.


Monday Sep 28, 2009

How to build vibrant communities - a summary

I am asked by several people and organizations to provide a summary description about our work around Community Equity and SunSpace. Instead publishing individual responses I thought its more efficient to write a blog post. So here we go ..

Over the last 8 years our team @ Sun has been tasked to build vibrant technical communities.
During this time - the name of the organization changed from Knowledge Management to Intellectual Capital management to Community Enablement.
It does not really matter would you call it - the most important lesson we learned is

It's all about people - adoption - value

This does not mean that architecture, tools and technologies are not important. But you can build the coolest (social) site and community platform and tools - but what if the users don't use it ?
We spent a lot of time to learn and research what people motivates to contribute and participate in communities and developed a simple but efficient model on

How to build vibrant communities


200909281514.jpg


Value System -What is in it for me

Behavior of people are highly influenced by the perceived value. Each vibrant community has its specific value system.

Example: A manager has two people reporting to him - a sales rep and a technical engineer.
He ask both the question: " Next calendar year - you can choose between a.) to get 5% more salary or b.) working an a cool project."
Guess what the sales rep will pick versus the technical engineer :-) .

Based on this findings we created a Method and System for tracking Social Capital (Community Equity). Community Equity  has been deployed as part of Sun's internal Social Community platform called SunSpace and is in production since July 2008. In July 2009 Sun open sourced Community Equity under the BSD license.
In SunSpace we implemented various Tips and Tricks on how to show the values to the users

  • myEquity widget showing the values and ranking of a person on their myProfile (Facebook like component of SunSpace)ceq_topcountries.gif
  • all contributions of a person are automatically aggregated on a users myProfile
  • Top Contributors widgets
  • Specific "honored" community roles displayed on their MyProfile page
  • Recognition programs
  • etc....

Example of the Community Equity widgets can be found here

Methodology - Adoption

Communities don' t just work. The creation and sustaining of communities needs active facilitation.
As part of the SunSpace deployment we created a Community cookbook which covers following topics 200901192239.jpg

  • Community overview (CoP,project teams, social networks ...)
  • Community build (roles,responsibilities,measures, getting started)
  • Active Community management (facilitation tips & tricks, health check )
  • Scalability (community driver model, self supporting communities)
  • etc.

A good example of best practices can be found on the Onestop blog .

Architecture - Federated Services

From an Enterprise 2.0 perspective a secure and federated services architecture should be designed to allows to deploy and consume (any) internal or external services.
ohh - and don't forget to enable the architecture for all the emerging Mashup's :-).

An explanation about the SunSpace architecture can be found here

so - where is the proof of the pudding?

sun_space.jpgThe implementation of SunSpace has been proven to be successful . Since we launched SunSpace in July 2008 we have

  • > 25'000 users
  • 10 time growth within six month
  • > 500 communities
  • > 130'000 content objects (wiki pages, attachments etc.)
  • > 5.5 million social activities
  • consolidation of 3 existing knowledge management tools (aka shutdown these sites )




Wednesday Sep 23, 2009

Community Equity -Innovation at Sun -Podcast live

Happy listening :-)



More information can be found on http://blogs.sun.com/innovation/entry/community_equity

Sunday Sep 20, 2009

Tracking Social Capital Patent published

The Patent METHOD AND SYSTEM FOR TRACKING SOCIAL CAPITAL (pdf version) has been published by United States Patent & Trademark office.

equity1.gif


This patent was filled in Feburary 2008 as part of the Community Equity project.

Happy reading :-)


Saturday Aug 15, 2009

Enterprise 2.0: Social Software on Intranets

The Nielsen Norman Group has just released a new report called

Enterprise 2.0: Social Software on Intranets

This report collects best practices for how to design social features for intranets, including:
  • Blogs
  • Microblogging (intranet equivalents of Twitter)
  • News feeds (RSS)
  • Wikis
  • Social networks (intranet equivalents of Facebook)
  • Tagging and social bookmarking
The report also covers:
  • integration of these features with the overall intranet
  • adapting Web 2.0 to a company's culture
  • community management
  • governance issues

Read Jakob Nielsen's Alertbox about the report

Sun actively participated in the report and following topics will be covered

SunSpace - Sun's social community platform for customer engineering

Sweet - Sun's internal microblogging pilot

Community Equity - Sun's innovative value system for Online communities

Onestop - Sun's most valuable technical community

SLX - Sun's online video sharing platform

This is an excellent and valuable report and will help you to turn our old fashioned Intranet into vibrant communities :-)

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About Enterprise 2.0,Community Equity, Semantic Web, Social Enterprise and how to Build Vibrant Communities

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