The latest installment in the PeopleSoft podcast series features Paul Isherwood of IntraSee, interviewed by PeopleSoft's own Robbin Velayadam. IntraSee is a longtime PeopleSoft partner that has focused on the user experience. Historically, they used their expertise in design and web development to create rich websites that improved and integrated the PeopleSoft user interface. Now that the PeopleSoft Fluid UI has become widely adopted, Intrasee has shifted their main focus to helping PeopleSoft customers with chatbot/digital assistant design, development, and deployment.
In this episode, Paul talks a bit about IntraSee's history, then delves into why chatbots and digital assistants are so beneficial to enterprises. He describes how they can reduce cost, improve user satisfaction and engagement, and even improve the effectiveness of help desks. Paul also talks describes how IntraSee uses the Oracle Digital Assistant, and why they think it is such a valuable product.
Chatbots and digital assistants are a major initiative for PeopleSoft. Learn more about how we are providing this capability here.
Visit here to learn more about Oracle Digital Assistant.