PeopleTools support for PeopleSoft Applications versions

This linked document shows the general support of PeopleTools versions for PeopleSoft applications. Green indicates support. Hashed red shows planned support of PeopleTools 8.50 for the current PeopleSoft application versions. The base PeopleTools release for any PeopleSoft application can be found in the Release Definition on Customer Connection (login required).

While support for the applications is published as part of Applications Unlimited (page 4), PeopleTools support is primarily limited to the current General Availability (GA) release, with the previous release supported in terms of bug fixes, security patches and legal and regulatory updates for approximately 12 months after the GA release date of the current version. PeopleTools release versions provide many benefits including:
- patch consolidation
- new platform and technology adoption
- new PeopleTools features

For our partners:
We strongly suggest for the continued well being of our mutual customers that our partners maintain alignment between the integrated products, which they provide to our mutual customers, and the GA release of PeopleTools.

We also encourage our partners to make themselves aware of the changes in customers' environments which are consequent with the upgraded PeopleTools features. For instance, PeopleTools 8.48 introduced 64-bit only for UNIX OS platforms and upgraded the Web Service functionality significantly; PeopleTools 8.49 changed Java platform from 1.4 to 1.5. These changes have significantly impacted some customer environments and some partners' integration products.

For our customers:
We also strongly encourage our customers to upgrade to the GA release of PeopleTools as soon as possible. While we will always strive to remediate any issues in the delivered code, attempting to do so on older versions will become increasingly difficult and time consuming. Applying one-off patches or POC's cannot be considered as anything other than a short term expedient.

Please NOTE: The Lifetime Support Policy document link referenced in the "ToolsSupport4Apps2.pdf" document link above has changed. It can now be found HERE.

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This blog provides information to the PeopleSoft community, about PeopleSoft Technology, otherwise PeopleTools.

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