Performance and availability of digital systems are arguably more important now than ever before. In this blog, I would like to introduce four tips to help PeopleSoft stakeholders – including IT and business professionals including PeopleSoft administrators as well as line of business application owners – to deliver critical digital experiences. The solutions described in this blog use examples from Oracle Management Cloud Services, a family of cloud services from Oracle that provide comprehensive monitoring, management, and analytics solutions for PeopleSoft, Oracle Database and Oracle Cloud environments.
Year-end benefits election. Class registration. Tax time. Monthly close. All of these events (and many others, depending on your industry) place substantial, recurring demand spikes against your PeopleSoft environment, and are often the cause of unplanned downtimes or over-provisioning. What makes this class of problems particularly challenging is that once you encounter a problem, it’s often impossible to address it adequately in the time you have (these seasons have finite time spans!) The right approach is to collect and analyze detailed information about the application well before a seasonal or project-related demand spike event. Typical sources of data are log data from application, system, and error logs. This information must then be rigorously analyzed using Machine Learning to discover patterns, cluster anomalies, and forecast corrective action for the next time it happens. Unfortunately, for most administrators, collecting, storing and analyzing the volume of data involved is not possible for several reasons including the need for in-depth knowledge about the application, cost of maintaining vast volumes of data, and lack of expertise in analyzing the data. The good news is that Oracle has done the hard work for you and the solution has been completely customized to work with your PeopleSoft environments out-of-the-box.
Figure 1: Oracle Log Analytics Cloud Service automatically collects end-user monitoring information, logs and application and server metrics from PeopleSoft environments and applies machine learning to detect anomalies and quickly tells you what’s going on, and the root cause of the problem.
Some administrators solely rely on infrastructure monitoring to measure SLAs. The problem with this approach is that most monitoring tools don’t accurately measure end-user experience and they don’t offer a way to trace performance across the various tiers of your PeopleSoft components. With Oracle, you get a comprehensive application dashboard for PeopleSoft that encompasses all aspects of performance including end-user experience monitoring, PeopleSoft component monitoring (such as Database, Weblogic Domain, Tuxedo, and ElasticSearch), out-of-the-box KPIs for PIA, Application Server, and Process Scheduler. This solution, based on Oracle Application Performance Monitoring Cloud Service, Oracle Infrastructure Monitoring Cloud Service and Oracle IT Analytics Cloud Service (collectively known as Oracle Management Cloud Enterprise Edition) and Oracle Log Analytics Cloud Service, can provide you with an end-to-end view of performance across user experience and application performance - no need for customization or scripting. The entire solution can be deployed in under an hour.
Figure 2: PeopleSoft Application Health dashboard provides the most comprehensive solution for tracking performance and troubleshooting issues.
A regional college in the US uses PeopleSoft Campus Solutions running on Oracle Database. One of their key challenges was improving student experience. They deployed Oracle Application Performance Monitoring Cloud Service over a year ago. The solution enabled the IT performance team to use session details to monitor performance at the individual user level and that helped them to address hard to isolate performance issues. The team has also avoided unplanned downtime, reduced mean-time-to-repair, and has improved capacity planning decisions.
Increasingly, PeopleSoft customers are choosing to deploy PeopleSoft Databases on Oracle Exadata Database Machine (Exadata). Oracle Management Cloud Services provide a comprehensive solution for monitoring and managing Oracle Database environments including those deployed on Exadata. Key features include:
A natural resources company in North America has deployed its Oracle Applications on Exadata and are using Oracle Management Cloud Services to gain full visibility of the application environment, reduce troubleshooting times by 25% and decrease WebLogic Service-related incidents by 50%.
Figure 3: Database tuning is made simple for PeopleSoft and other Oracle Applications environments using a comprehensive approach
Migration scenarios are less frequently encountered as compared with those discussed above. However, they impose some of the toughest challenges for IT experts. Migrations encompass re-platforming, cloud adoption and everything in-between. We have helped many customers to reduce risks and delays by adopting a comprehensive 4-step technique as shown in Fig. 4.
If you follow the tips discussed above, you will be well-positioned with steps 1 and 2 which require extensive baselining of performance and configuration before starting a migration. Often, administrators must collect months of data in order to adequately address capacity in the target (migrated) environment. Once the application is ready for migration, it is advisable to compare the new staged environment with the baseline and address any issues before the actual migration. Step 4 is about good management practices on an on-going basis to ensure continued success in the target environment.
Traditionally, this would have required you to deploy multiple tools. A better approach is offered by Oracle Management Cloud Services which provide a highly specialized solution for PeopleSoft across the four steps. Whether you are interested in a migration or not, with Oracle Management Cloud Services you can address your operational needs and you will be ready to handle migrations when you are ready for the next platform for your PeopleSoft applications.
Figure 4: Validate and de-risk migrations using a comprehensive 4-step approach
If you are interested in these topics, follow this blog for other interesting monitoring and management discussions for your PeopleSoft environments.
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