Thursday Jan 07, 2016

Oracle Lifetime Support Document Updated For PeopleSoft

Oracle’s strong commitment to invest in and support PeopleSoft has been unwavering for several years. With the January 2016 update to the Oracle Lifetime Support Document Oracle clearly illustrates its commitment to support PeopleSoft HCM and Financials (FMS/ESA/SCM) 9.2 “through at least” December 2027.

The updated Oracle Lifetime Support Document on page 9 (shown below) clearly documents support for PeopleSoft HCM and Financials (FMS/ESA/SCM) 9.2 applications extended through 2027. At this time that support is in the form of Oracle Premier Support through 2024 with the additional Oracle Extended Support through 2027. What is included in each of these robust levels of support is provided on the Oracle Lifetime Support Policies webpage.


While Oracle has previously stated support for PeopleSoft HCM and Financials (FMS/ESA/SCM) applications “through at least” December 2027, these updates to the Oracle Lifetime Support Document reflect recent changes in PeopleSoft. Changes to support timelines were driven by Oracle’s Continuous Delivery model for PeopleSoft and the advent of PeopleSoft Selective Adoption. Under Oracle’s Continuous Delivery model, PeopleSoft HCM and Financials (FMS/ESA/SCM) 9.2 applications receive new functionality and enhancements via periodic updates (PeopleSoft Update Images). The result is upgrades to a new release are not required to gain access to new features and Oracle can continue to invest in the existing 9.2 PeopleSoft release.

Oracle also understands that as time passes and the above dates approach, customers continuing to use PeopleSoft applications will need a better understanding of their support timeline horizons. Recent changes to the Oracle Lifetime Support Document also clarify Oracle’s policy for updating support dates due to Oracle’s Continuous Delivery model. Support dates are evaluated for update annually by Oracle’s PeopleSoft team. Updates to support dates would be extensions. So in the future it is possible that the December 2027 date will be extended by additional years. Support for PeopleSoft applications will be provided through at least the dates listed in the Oracle Lifetime Support Document.


Monday Jan 20, 2014

The Value of Support: The Innovation of PeopleSoft 9.2 and the New Release Model

Recently I, was interviewed about the new innovations in PeopleSoft 9.2.  View this video here to learn more about the modern capabilities in PeopleSoft 9.2 that can help customers, like you, be more productive, reduce costs, and maximize your investment in PeopleSoft. 


I also talked about how Oracle delivers new capabilities in PeopleSoft 9.2 and Oracle's new delivery model for PeopleSoft, which allows Oracle Premier Support customers to choose when they want to adopt new features and functions. 


Supporting Resources

Monday Oct 08, 2012

Support Changes for PeopleSoft Applications

To ensure Oracle’s PeopleSoft applications customers continue to receive world class support from Oracle and have ample opportunity to upgrade to PeopleSoft Release 9.2, Oracle recently announced the following changes to Oracle’s Lifetime Support:

  • Extended Support for PeopleSoft Release 9.0 until June 2015
  • Waiver of Extended Support Fees on PeopleSoft Release 9.0
  • Waiver of Extended Support Fees on PeopleSoft Release 9.1

The extension of Oracle Extended Support for PeopleSoft Release 9.0 applications from various months in 2014 to June 2015 is documented in the “Oracle Lifetime Support Policy” for Oracle Applications found here: http://www.oracle.com/us/support/library/lifetime-support-applications-069216.pdf

The waiver of Oracle Extended Support uplift fees on PeopleSoft Release 9.0 and PeopleSoft Release 9.1 applications is documented in the “Oracle Software Technical Support Policies” found here: http://www.oracle.com/us/support/library/057419.pdf

Furthermore, Oracle also recently announced Oracle Advanced Customer Support (ACS) service offerings for PeopleSoft Payroll for North America and PeopleSoft Global Payroll Release 8.9* to provide tax, legal, and regulatory updates. For more information on the Oracle Advance Customer Support (ACS) service offerings contact acsdirect_us@oracle.com.

*select country extensions only including: France, Spain, Mexico, United Kingdom, India, Australia, and New Zealand

Sunday Oct 07, 2012

PeopleSoft 9.2 Release Notes Available For Customers and Partners / New Extended Support Info for PeopleSoft 9.0 and 9.1

Last week at Oracle Open World we announced the following changes to PeopleSoft support:

  • The PeopleSoft 9.0 Extended Support window has been lengthened to June 2015. (Includes PeopleSoft HCM, FSCM, CRM)
  • All Extended Support fees for PeopleSoft 9.0 have been waived through the June 2015 date.
  • All Extended Support fees for PeopleSoft 9.1 have been waived through their 2017 dates.

These changes provided customers with more flexibility to plan for the adoption of PeopleSoft 9.2. You can start your upgrade planning today, as PeopleSoft 9.2 Release Notes provide extensive documentation on 9.2 features. Access the Prerelease Notes on My Oracle Support to start planning your upgrade.

PeopleSoft HCM 9.2 Prerelease Notes: Doc ID 1494911.1

PeopleSoft FSCM 9.2 Prerelease Notes: Doc ID 1495347.1

About

This blog is dedicated to topics focused on PeopleSoft Applications, including Human Capital Management, Financials, Enterprise Service Automation, Asset Lifecycle Management, Procurement, Supply Chain and Customer Relationship Management.

For information about legislative updates to our PeopleSoft Applications see the PeopleSoft Legislative Updates Blog.

For information about PeopleTools see the PeopleSoft Technology Blog.

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