News and information to ensure your investment in PeopleSoft continues to power your organization to success.

  • October 8, 2012

Support Changes for PeopleSoft Applications

Marc Weintraub
Vice President, Product Strategy

To ensure Oracle’s PeopleSoft applications customers
continue to receive world class support from Oracle and have ample opportunity
to upgrade to PeopleSoft Release 9.2, Oracle recently announced the following
changes to Oracle’s Lifetime Support:

  • Extended Support for
    PeopleSoft Release 9.0 until June 2015
  • Waiver of Extended
    Support Fees on PeopleSoft Release 9.0
  • Waiver of Extended
    Support Fees on PeopleSoft Release 9.1

The extension of Oracle Extended Support for PeopleSoft
Release 9.0 applications from various months in 2014 to June 2015 is documented
in the “Oracle Lifetime Support Policy” for Oracle Applications found here: http://www.oracle.com/us/support/library/lifetime-support-applications-069216.pdf

The waiver of Oracle Extended Support uplift fees on
PeopleSoft Release 9.0 and PeopleSoft Release 9.1 applications is documented in
the “Oracle Software Technical Support Policies” found here: http://www.oracle.com/us/support/library/057419.pdf

Furthermore, Oracle also recently announced Oracle Advanced
Customer Support (ACS) service offerings for PeopleSoft Payroll for North
America and PeopleSoft Global Payroll Release 8.9* to provide tax, legal, and
regulatory updates. For more information on the Oracle Advance Customer Support
(ACS) service offerings contact acsdirect_us@oracle.com.

*select country extensions only including: France, Spain,
Mexico, United Kingdom, India, Australia, and New Zealand

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