PeopleSoft HCM @ OpenWorld 11: Focus on Customer Success
By Jay Zuckert on Oct 28, 2011
Earlier this year, in a post following the OHUG conference, I promised that the PeopleSoft HCM Strategy team was hard at work planning HCM OpenWorld sessions you would like. I think you’d agree that we delivered on that promise and then some at Oracle OpenWorld during the week of October 2nd.
The PeopleSoft HCM Strategy team was among the 45,000+ attendees this year at OpenWorld. We really enjoyed meeting with customers, networking with our peers, and hearing continued excitement about the HCM Feature Pack release strategy. Hundreds of attendees packed the popular, standing-room-only, PeopleSoft Product Roadmap general session and the PeopleSoft HCM Vision and Roadmap session.
This year we featured many HCM 9.1 Customer Success stories where customers, in their own words, presented on the value of PeopleSoft HCM to their organizations.
Some of the highlights included the U.S. Census Bureau discussing their use of PeopleSoft Recruiting, Time and Labor, and Payroll for North America to manage the Decennial Census. In ConAgra's session, they noted they were able to reduce their customizations by 85% when they upgraded to HCM 9.1. Another customer presented separately on how they were able to remove 50% of their customizations during their HCM 9.1 upgrade. Yet another customer detailed their ongoing upgrade to PeopleSoft Time and Labor 9.1 and their decision to leverage the Approval Workflow Engine (AWE) to streamline their time approval processes. MetLife presented on their use of PeopleSoft HelpDesk for Human Resources to provide HR service to their employee population.
The organizations that spoke this year on their success with PeopleSoft HCM crossed industries and geographies. The customer speaker list included Amedisys, ConAgra, Covidien, General Motors, Florida State University, Harvard University, Husky, MetLife, Nationwide Insurance, SAIC, Sonoco, and U.S. Census Bureau.
While we had PeopleSoft customers in San Francisco, we took advantage of OpenWorld to preview features coming in HCM 9.1 Feature Pack 2 in the “What’s New in Talent Management?” and the “PeopleSoft Human Capital Management Release 9.1 Feature Pack Enhancement Overview” sessions.
Of course we presented many HCM product and feature specific sessions as well this year. Some of the highlights included sessions on Organization Visualization, Payroll, Time and Labor, Benefits and Pension Administration. HCM product demonstrations were available at the DemoGrounds area and many customers visited us there to learn more about what they saw in the sessions.
In case you missed any of these sessions at OpenWorld, you can find the presentation Content Catalog here.