CRM Image 17 is an “8.57 feature image” where new People Tools 8.57 features will be available to you. The biggest feature is providing PeopleTools Drop Zone support for CRM Fluid Pages. Drop Zones - combined with technical features such as Related Content and Event Mapping - build upon our commitment to helping you reduce, avoid, or isolate the number of customization in your PeopleSoft applications.
Drop Zones are reserved areas added to the “top” and “bottom” of the majority of Fluid pages. These reserved areas allow customers to display or control custom content without customizing the delivered page objects directly. Check out this published Video Feature Overview for a demo of how Drop Zones work
Here is the list of CRM Fluid Components where Drop Zones are enabled.
Image 17 also consists of the validation of task completion while closing a case and other service requests. Refer to the PeopleSoft CRM 9.2: Update Image Documentation page - Doc ID 1917548.2 for more detailed information.